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Revisión de Clarabridge Engage
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Analytics and customization of dashboard Reseña recopilada por y alojada en G2.com.
It can be difficult to figure out which widget serves you the right data. Reseña recopilada por y alojada en G2.com.
The interface is fantastic. Charts, images, and other visuals are top notch and are much easier to compile than other interfaces I've used in the past. Reseña recopilada por y alojada en G2.com.
I ran into some issues in setup where some channel connections were not available. The support team, however, was more than willing to help solve the issue. Reseña recopilada por y alojada en G2.com.
la bandeja de entrada me ofrece la mejor experiencia en el lado de la comunidad y la configuración es muy efectiva Reseña recopilada por y alojada en G2.com.
hay algunos informes que faltan en Twitter, Instagram y YouTube... Espero que si quiero enviar con CX encontrar todos mis informes en un solo lugar para analizar más y más. Reseña recopilada por y alojada en G2.com.
The organization/layout of the interface Reseña recopilada por y alojada en G2.com.
The price/contract details. There's also some random bugs that never get fixed because they can't reproduce, but the bugs reappear. Reseña recopilada por y alojada en G2.com.
First and foremost: the platform itself is brilliant, its extremely user friendly and flexible.I use both CX Studio and Designer.
Designer, where all the coding and rules sit is a little more complicated but with a little time getting to know they system I found myself whizzing around it in next to no time.
When they released CX Studio I was over the moon, it's very very good at data visualization. Having the ability to share dashboards, have them update automatically and scheduled exports is fantastic and takes away the need to email your findings to stakeholders.
I find it particularly useful when testing a hypothesis, looking back historically at changes and what is happening real time.
Clarabridge are excellent listeners and are always keen to hear suggestions for improvements and completely new ideas that you really do think are long shot. They have a great knack of providing updates you didn't even know you needed which is always a very pleasant suprise. They are constantly looking to improve what is already a very good platform. I have had a sneak peak at some of the new features for the winter release and i'm very excited for it to land.
The support team are great, they always respond quicker than I expect, their level of knowledge is exceptional. Reseña recopilada por y alojada en G2.com.
I'm not sure there is anything. I'm yet to come across anything I cannot do. When I have needed to utilise the support team things have been addressed in a very timely manner. Reseña recopilada por y alojada en G2.com.
Todas las plataformas sociales bajo una cuenta, lo que facilita responder y mantenerse al día con todas nuestras plataformas sociales. También nos ayuda a ver cosas que podríamos haber pasado por alto al usar cada aplicación individualmente. Reseña recopilada por y alojada en G2.com.
A veces los filtros no funcionan. Estamos tratando de ahorrar tiempo para clasificar las publicaciones. Las palabras que indicamos que no se incluyeran todavía se incluyeron, junto con los idiomas seleccionados. Reseña recopilada por y alojada en G2.com.
Inbox functionality, tagging options - contact tags and mention tags plus automated tagging Reseña recopilada por y alojada en G2.com.
Having to remember to track a stream before getting insights and otherwise not having the data retrospectively Reseña recopilada por y alojada en G2.com.
It's an incredibly powerful tool with a compelling mandate - to synthesize and create Reseña recopilada por y alojada en G2.com.
Requires a lot of admin time for set-up, onboarding, and maintenance Reseña recopilada por y alojada en G2.com.
El equipo es muy solidario y siempre está disponible, y la solución es muy útil. Reseña recopilada por y alojada en G2.com.
que la plataforma no puede programar publicaciones en Instagram Reseña recopilada por y alojada en G2.com.
