Pros y Contras de MaxContact

Having worked on a lot of other platforms in the last 20 years, i find Max Contact to be one of the best. They provide an excellent service and support. Which includes such things as MOT reviews to make sure you are getting the best out of the platform. Reseña recopilada por y alojada en G2.com.

There are no dislikes. If there are ever any challenges, the team are quick to help. Reseña recopilada por y alojada en G2.com.

The user experience is easy and the various sections of the platform are easy to navigate. Reseña recopilada por y alojada en G2.com.

Having only ever used one other dialler, I can't see any issues that are glaringly obvious! Reseña recopilada por y alojada en G2.com.

I like the user interface and its evolutions. The usability is becoming better and better. Reseña recopilada por y alojada en G2.com.

Feature requests are often put into a huge backlog, and don't seem to be a priority Reseña recopilada por y alojada en G2.com.

The platform is really reliable and the support network is also fantastic. Lots of new features coming which I am very excited for. Reseña recopilada por y alojada en G2.com.

The reporting whilst good, isn't particularly intuitive. Some data is unavailable to make your own reports so bigger data pulls can be limited. Not as good for call scheduling as some other systems. Reseña recopilada por y alojada en G2.com.

Customer service is fantastic. Always very helpful. Reporting suite is good. SpoknAI has changed our internal process and offered improvements. Use this platform across the business for both Inbound and Outbound dialling. Setup and ongoing support very easy. Reseña recopilada por y alojada en G2.com.

Lack of gamification. Can be slow loading on occasion. Reseña recopilada por y alojada en G2.com.

The Max team provide good support and are looking to advance the current platform to enhance our offering to clients. Reseña recopilada por y alojada en G2.com.

There are no real dislikes. We've worked across multiple systems in the past and there are challenges with all of them. Reseña recopilada por y alojada en G2.com.

The reporting and analytics tools are excellent, providing valuable insights into performance and customer interactions. Reseña recopilada por y alojada en G2.com.

The lack of an auto number-changing feature that allows you to rotate through a selection of numbers Reseña recopilada por y alojada en G2.com.

Ease of set up and use, great knowledge guides and support when required. New features are released regularly and bespoke dev is available if required. They also have events to update customers on new features and network which are great. Reseña recopilada por y alojada en G2.com.

The only thing is that the custom reports can only be written based on imported date or last called date. It would be great if these parameters could be opened up more. Reseña recopilada por y alojada en G2.com.

Quick to help,

easy to get in touch with

work well with 3rd parties Reseña recopilada por y alojada en G2.com.

Some more insight into new features and how we could make use of them Reseña recopilada por y alojada en G2.com.

Technical support - Availibility of Tehcnical support and willingess to answer and resolve issues efficiently.

Implementation - Was quick with the tmescales provided to be completed Reseña recopilada por y alojada en G2.com.

Reporting - needs to be more customisable and Granular to the business utilising this at channel and agent level Reseña recopilada por y alojada en G2.com.