Pros y Contras de MaxContact

MaxContact is our primary contact medium with customers and since implementing it around 5 years ago has transformed our customer service delivery.

The ease of use for our agents is what probably stands out the most, and from a maintenance aspect it is easy to make changes and get what we want from the product. Reseña recopilada por y alojada en G2.com.

All products have their issues but MaxContact is solid for us and I struggle to think of anything significant that myself or any of our users could actually say we dislike about it. Reseña recopilada por y alojada en G2.com.

The MaxContact application is great for a busy contact center, enabling the advisors to handle multiple communication channels seamlessly. Whilst ensuring managers have the right MI available to manager there teams.

The support received is second to none as is the continuous development of the platform with new innovations and products available to help support our operation. Reseña recopilada por y alojada en G2.com.

No issues to note - and any minor issues we have are resolved promptly by the team Reseña recopilada por y alojada en G2.com.

The dialler is great, and very powerful. Also comes with a full reporting suite. Reseña recopilada por y alojada en G2.com.

Telephone bill can come at different times of the month and if you don't purchase the all inclusive package it can be unexpected. It would help if there was a built in feature which tracks your phone usage for the bill. Reseña recopilada por y alojada en G2.com.

Service and communication is excellent including throughout the tender & switch over. Plenty of features with great usability. Reseña recopilada por y alojada en G2.com.

System configuration could be improved. Currently cloning can be utilised per function (Queue/campaign/User). It would be great if a user could be cloned across all functions. Reseña recopilada por y alojada en G2.com.

Customer service support is attentive and fast.

Knowledge base is detailed and easy to use and navigate Reseña recopilada por y alojada en G2.com.

Some of the personilisation tools could be better and more intuative Reseña recopilada por y alojada en G2.com.

I have been using MaxContact for 7 years now, its straighforward set up, fully customisable and has a wealth of support behined it. If you cant do something, generally the support team can help you find a solution. Inbound, Outbound and Omni channels are well catered for. Youc an get set up in a couple of hours from scratch. Reseña recopilada por y alojada en G2.com.

The UI and colour scheme may not scream ultra modern, but are perfectly acceptable. Reseña recopilada por y alojada en G2.com.

. Support has always been excellent both from the account manager and IT staff (Mateusz and Katie especially).

. Very user friendly

. Always training and support available, especially when new features are released

. Implementation was good, again had support right throughout Reseña recopilada por y alojada en G2.com.

. My one issue has always been being able to review what data is in the lists and get a more detailed breakdown of what has been contacted and what has not. Although no fix, they did provide customer data fetching training to help Reseña recopilada por y alojada en G2.com.

Support staff always look for solutions

Feature requests are taken notice of

Product is always improving

Account manager and senior leadership take an interest in issues you have. Reseña recopilada por y alojada en G2.com.

Some older features of the product could do with updating such as scripting. Reseña recopilada por y alojada en G2.com.

- Auto dialling is clean & easy to manage.

- Base reporting suite is very good.

- Custom report builder is basic but provides ability to create downloadable excel reports for lookups.

- Main Dashboard shows a great voerview of campaigns & makes camapigns easily mallable. Reseña recopilada por y alojada en G2.com.

- Slight inflexbility in changing reporting.

- Lacks a couple of features which competitors have, such as individiual iterations of result codes. Reseña recopilada por y alojada en G2.com.

The interface is user friendly and great support from from MaxContact whenever there's issues. Reseña recopilada por y alojada en G2.com.

The're nothing I dislike about MaxContact so far, I'm still new to the system. Reseña recopilada por y alojada en G2.com.