We have used Magna5 to help with several projects, both in the past and currently. On an ongoing basis, we are using them for after hours helpdesk support to supplement our small IT team. We are also using Magna5 to manage our file server backups using Commvault
On a one-off basis, we are using Magna5 to help us refresh our VMWare and storage environments. This includes replacing ESXi Hosts servers that are being used for storage. During this project, we will also have Magna5 upgrade our VMware environment to the newest version and ensure everything is communicating and operating correctly. Additionally, we use Magan5 for vulnerability scanning and penetration testing. We have vulnerability scans performed quarterly and have penetration tests performed annually. Reseña recopilada por y alojada en G2.com.
The project staff is very knowledgeable and are very accommodating with installs and maintenance windows They have several resources that can help during the project and will work with us to ensure we have what we need in order to be successful with the project deployments. The project managers are very knowledgeable with products they are using, and they allow us to learn as we go so we can support the products after installs are completed. Having Magna5 manage our file server backups also takes a lot of work off our small IT staff's hands. They do a great job of sending daily reports of backup statuses and will work with us if any files need restored, or if there are issues with the backups. Reseña recopilada por y alojada en G2.com.
64 de 65 Reseñas totales para Magna5
Sentimiento General de la Reseña para Magna5
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Excellent customer service, and quickly solve any issues we may have. They are proactive on provide better solutions for our business. Reseña recopilada por y alojada en G2.com.
Nothing. They have been awesome while we have used their service. Reseña recopilada por y alojada en G2.com.
Me gusta la profundidad del conocimiento sobre los productos que tenemos para ayudar en el soporte. Reseña recopilada por y alojada en G2.com.
Honestamente, realmente no hay desventajas en usar Magna5. No me gustó parte del lenguaje del contrato. Reseña recopilada por y alojada en G2.com.
El conocimiento de sus técnicos, la capacidad de respuesta, el asesoramiento y las soluciones propuestas siempre han sido "acertadas". Ya sea en sus servicios gestionados, monitoreo, resolución de problemas, configuración, adquisición, licencias, etc., nuestras interacciones han sido grandes experiencias. Reseña recopilada por y alojada en G2.com.
Inicialmente, éramos un poco escépticos de que Stablenet se fusionara con Magna5; sin embargo, después de las discusiones iniciales con el CEO de Magna5 y nuestras experiencias desde la fusión, descubrimos que esto no tenía fundamento. Reseña recopilada por y alojada en G2.com.
The backup team at Magna5 is always quick to repond and very knowldegeable of our setup and requirements. Reseña recopilada por y alojada en G2.com.
No significant downsides to using Magna5. All of the team memebrs I work with a re accessible, knowadgeable and easy to get along with. Reseña recopilada por y alojada en G2.com.
Una generalidad sombreada se lanza en la comunidad de TI cuando se trata de los MSP, y Magna 5 rompe ese estereotipo con aplomo. Gerente de cuentas sólido y confiable, impresionante soporte de sistemas de nivel 3, y una unidad de nivel 1 a la que, honestamente, no tengo ninguna inhibición en enviar a mi personal para obtener apoyo. Reseña recopilada por y alojada en G2.com.
No tengo mucho, si es que tengo, comentarios negativos que proporcionar. Reseña recopilada por y alojada en G2.com.
They manage our network and our network security Reseña recopilada por y alojada en G2.com.
Their consistently exceptional performance and attention to detail. They are also a great resource for helping me research and decide on our next strategic network move will be. Reseña recopilada por y alojada en G2.com.
Very responsive and are sure to meet the requirements of my project or resolve my issue to my expectations. Reseña recopilada por y alojada en G2.com.
Planning seems to be lacking. Need more clarity around the scope of the project. Reseña recopilada por y alojada en G2.com.
Cyber Security Attack
Help Desk
Software license renewal
network monitoring Reseña recopilada por y alojada en G2.com.
24/7 access to support resources when a problem occurs, because most issues occur outside of normal business hours. Reseña recopilada por y alojada en G2.com.
Thier helpdesk process is easy to use, and staff are knowledgeable. Magna5 does a great job of explaining technical processes/environments to non technical users. Reseña recopilada por y alojada en G2.com.
I would like to see more recommendations from their team on new tech or solutions that would help our evironment be more efficient. My company uses Microsoft 365. I would like to see a specialist on their staff that could help us understand and get the full benefits of the 365 suite. Reseña recopilada por y alojada en G2.com.
Me encanta el portal de soporte. Puedo ver todos mis tickets pendientes y actualizarlos o cerrarlos cuando se ha resuelto un problema. Muy fácil de usar. Reseña recopilada por y alojada en G2.com.
A veces estar en una zona horaria diferente con técnicos. Conseguir que nuestros boletos se programen con la hora correcta. Reseña recopilada por y alojada en G2.com.
