Reseñas y detalles del producto de LineLeader by ChildcareCRM

I love how we were able to eliminate several other platforms and use just one to meet our needs. Having the enrollment side, manage side along with billing all in one place has been great. I also like that they are constantly putting webinars out there for users to become more familiar with the platform. I like the help chat feature so that we can try to get answers to some of our immediate concerns. I like that you are able to pull various reports to gather more insights on what is going on at each center. I also like how you are able to efficiently communicate with leads and existing families. Lastly, I like how staff members and leads can get email and text reminders about meetings, tours and follow-up tasks. Reseña recopilada por y alojada en G2.com.

Some of the downsides of Lineleader include accuracy for reported data and reports. It also seems that the system has a lot of loose ends that create unnecessary work and stress, for example, if a lead schedules a tour and then gets an automated text reminder about the tour with an option to reschedule and they reschedule, it does not cancel out the original tour on the calendar. It also does not send an alert that a tour has been rescheduled or cancelled to the staff member. So we are often left wondering if someone will be showing up or not, when they already rescheduled online. Another difficulty is the fact that it is not a seamless transition from lead in Enroll to Registered in Manage. For example, when a lead is prompted to fill out forms while in the Enroll side, once they switch to manage, a lot of the information does not carry over like authorized pick ups, allergies, etc. So it then creates double work with having to manually input information into the system that is already captured through the completed forms. In addition, while the chat feature is helpful, sometimes if the representative is unable to answer the question it will get escalated and take a very long time for someone to follow back up. On the manage side, the input for teacher lesson plans on the Manage side is very tedious and teh whole process is time consuming and not effective. I do not like how Lineleader is unable to do automatic charges to accounts for ex. late fees, etc. Lots of things need to be done manually which wastes time. Lastly, not having the ability to view and manage the calendar on the Enroll side for all locations has been very daunting. It was a feature that was available before an update was done where I was able to view the master calendar, but then it got taken away and now I can only see each campus calander by clicking on it individually. I manage all campuses so this can get very confusing. I have reached out several times about this with no result still. Reseña recopilada por y alojada en G2.com.

Nuestro representante siempre nos ayuda a conectarnos con el equipo de desarrollo. Es un programa fácil de estar durante todo el día, todos los días. Agradecemos el apoyo y la consideración al personalizar un producto para satisfacer nuestras necesidades. Una característica que solicité anteriormente fue añadida y ha hecho que la comunicación continua con nuestro mercado sea mucho más rápida en la forma en que tomamos acción. Estoy mirando hacia posibles desarrollos futuros. Reseña recopilada por y alojada en G2.com.

Quiero ver la edad del niño y la fecha de inicio desde la pestaña de acción para la finalización de la tarea. Quiero poder seleccionar y completar acciones en masa desde el panel de control usando plantillas. Quiero poder asignar una tarea en masa. Reseña recopilada por y alojada en G2.com.

The customer support and the number of features that I can access. Adrienne has been fabulous in helping me navigate through the system as a new employee and I am really greatful for the follow-up emails to meet-up with me and make sure all is well on my end! Reseña recopilada por y alojada en G2.com.

Sometimes the system is to slow or down when I have a tour checking in and messages also are delayed to Parents as well. Reseña recopilada por y alojada en G2.com.

I like the ease of use and the ability to switch locations without having to log out of the current location. Reseña recopilada por y alojada en G2.com.

The only thing I don't like about LineLeader is the limited flexibility of filtering some reports. Reseña recopilada por y alojada en G2.com.

La herramienta más útil que tenemos es mantener el contacto con las personas. Sin las personas y los recordatorios para llamar, las familias en el pasado han quedado al margen. En la sociedad de gratificación instantánea de hoy, Lineleader nos permite la capacidad de mantenernos al tanto de nuestra futura clientela familiar. Cada cliente potencial importa y Line Leader asegura que no los perdamos. Nunca volveremos a no usar un servicio CRM para nuestras escuelas. El soporte al cliente durante la incorporación fue excelente y estoy muy contento con la facilidad de integración en nuestro sitio web. Reseña recopilada por y alojada en G2.com.

La implementación fue más difícil con mi equipo de lo que pensé que sería. No creo que utilice completamente las herramientas en el back end de ENROLL para fines de marketing. Me gustaría saber más en forma de tutoriales por correo electrónico en lugar de buscar en la sección de AYUDA (que es útil). Leo cada correo electrónico que me envían para obtener ideas, consejos y trucos, y más sobre marketing y el uso de esas herramientas sería genial. También cambiaríamos a todos los servicios de Line Leader, sin embargo, no tienen una función de seguridad para los códigos de teclado. Reseña recopilada por y alojada en G2.com.

Es muy fácil de usar y el equipo de LineLeader es muy servicial y responde rápidamente a las preguntas. Reseña recopilada por y alojada en G2.com.

¡Nada! ¡LineLeader ha marcado una gran diferencia en nuestra comunicación! Reseña recopilada por y alojada en G2.com.

Everything is right there for me. I do enrollment and recruiting for 5 centers. Everything I need to contact families to teachers is all in one spot. Reseña recopilada por y alojada en G2.com.

Nothing at this time. I feel it is a great tool. Reseña recopilada por y alojada en G2.com.

What I like best about the LineLeader by Childcare CRM is how it helps keep track of engagments with reminders of tasks to be completed. I also like the fact it keeps everyone on the same page with updates. Reseña recopilada por y alojada en G2.com.

There is anything I dislike about LineLeader by ChidcareCRM. Reseña recopilada por y alojada en G2.com.

Prior to using Childcare CRM, our enrollment systems and processes were unorganized and reactionary. This system helped us create workflows to streamline our enrollment process and to create accountability among our team. Now, we are confident that there are no missed opportunities when it comes to families inquiring about care at our centers. We also hear positive feedback from our families regarding the timliness and organization of our follow ups. They often compliment us on our communication and we owe much of our ability to do so to Childcare CRM. Reseña recopilada por y alojada en G2.com.

The stystem sometimes has quirks and glitches. After using the system for 10 years plus, I am familiar with the work arounds, but some of our newer employees have a hard time with this. We are still using the old format CRM, as the new format was too large of a change and we did not want to retrain our entire team. Reseña recopilada por y alojada en G2.com.

Lo que más me ayuda es nuestra representante de CRM, Adrienne Strong, quien ha sido la más útil en navegar por nuestra herramienta de CRM. Cualquier pregunta o inquietud se aborda de manera rápida y exhaustiva, lo cual es un contribuyente crucial para el éxito de nuestra organización. Reseña recopilada por y alojada en G2.com.

Creo que el único inconveniente que compartiré es el tiempo de espera al enviar tickets al personal de soporte de software. Algunos tickets tardan bastante con poca o ninguna actualización sobre el progreso. Reseña recopilada por y alojada en G2.com.