405 Ideagen Quality Management Reseñas
Sentimiento General de la Reseña para Ideagen Quality Management
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It makes the management of documents extremely easy. Everything is in one place and you can see at a glance what needs to be done on a daily basis Reseña recopilada por y alojada en G2.com.
Some areas are not as intuitive as I would like, i.e. workflows. I find it very time comsuming to create them. Reseña recopilada por y alojada en G2.com.
Confiable, accesible, almacenamiento controlado de documentos electrónicos. Rastro auditable de cambios y aprobaciones. Reseña recopilada por y alojada en G2.com.
Incapacidad para mostrar documentos pendientes de revisión en la página de carga de trabajo de los 'usuarios'.
Incapacidad para mostrar borradores rechazados en la página de carga de trabajo de los 'usuarios'.
Datos de análisis no siempre precisos.
Tableros no disponibles en la versión de escritorio.
Módulo de ocurrencias - defecto conocido al construir un formulario - aún por solucionar.
Respuesta del equipo de soporte a menudo recibida durante la noche, hora del Reino Unido.
Las respuestas del equipo de soporte a menudo sugieren que no conocen su propio producto - retraso en la resolución. Reseña recopilada por y alojada en G2.com.
El sistema de gestión de calidad de Ideagen es fácil de usar y navegar. Las funciones de asistente proporcionan procesos pre-plantillados paso a paso que hacen que la entrada de datos sea un proceso rápido y aseguran que el usuario no pase por alto nada vital. Amplios artículos de ayuda disponibles para acceder dentro del sistema. Reseña recopilada por y alojada en G2.com.
He encontrado frustrantes los cambios en el servicio de atención al cliente. Solíamos poder llamar directamente a los agentes de atención al cliente que te asistían en el momento. Ahora es mucho más difícil comunicarse con alguien y la mayoría de las veces se requiere enviar una grabación de video del problema antes de que alguien te responda por correo electrónico. Esto puede causar un retraso en la resolución de problemas. Reseña recopilada por y alojada en G2.com.
Ideagen is very intuitive; easy for associates to navigate. Controls are outstanding. Hands down great QMS!! To top it off customer service is fantastic! Reseña recopilada por y alojada en G2.com.
No cons that i can speak of. Enjoyed my exxperience with Ideagen. Reseña recopilada por y alojada en G2.com.
Fácil de usar, configurable por el usuario para adaptarse a diferentes necesidades. Soporta con nuestra acreditación UKAS y tiene un útil sistema de notificación por correo electrónico. Habiéndolo utilizado en varios laboratorios en el Reino Unido, definitivamente se recomienda como un QMS para uso en patología. Reseña recopilada por y alojada en G2.com.
Le gustaría la capacidad de vincular más elementos a través de módulos, por ejemplo, documentos a activos, y que el temporizador de cierre de sesión no sea tan corto. Reseña recopilada por y alojada en G2.com.
What it does, it does well. Tracking audits and assets is easy to set up effectively acting as a database and covers the basics of QMS. Very easy to set up and get started as it is a simple system to get used to. History tracking and workflow approvals are straightforward and make the management within different modules much easier. Great software to implement a starter QMS system without impacting the rest of your business. Reseña recopilada por y alojada en G2.com.
Hard to implement complex functions and there is minimal support out there to assist.
UI is very dated compared to other competitive systems which makes some aspects hard to visualise and use.
It is also hard to integrate to other parts of an IMS system that may be running different software which limits the overall applications if you are further ahead in managing documentation and advances in ERP systems are improving on some of the functionality and combining with other data sources to make a more encompassing system.
Manual aspects that do not have alternatives such as keyword setting for documents where any user can define any keyword they like and this cannot be standardised or automatically generated so searching through documents can be a painful experience without very high staff discipline. Reseña recopilada por y alojada en G2.com.
Following the transition of Qualtrax into Ideagen, it is clear there's a continuous effort to improve the software. Once again there's hope that feature requests may someday see the light of day. Implementation for documentation control could not have been easier and our team uses it on a daily basis. Many other features exist as well, but we have yet to implement - may have worked out that we waited as they have changed for the better in the time being! Reseña recopilada por y alojada en G2.com.
During the acquisition and transition of Qualtrax into Ideagen, we were cautiously optimistic to see the quick and very successful customer support continue. However, it seems we've lost some of the technical knowledge base and support is slower and less successful than before. Reseña recopilada por y alojada en G2.com.
Once you get over the learning curve, it is easy to use. It is easy to monitor procedures that are overdue or becoming overdue for review. When roles are changed in the organization it is pretty easy to make the updates for the owners, etc. of the different modules. Reseña recopilada por y alojada en G2.com.
It is a little annoying how quickly the logins expire, but that might be configured by us. With the word plugin installed, I somethimes find it difficult to edit documents even when they are checked out. Reseña recopilada por y alojada en G2.com.
Once you understand how to navigate the client version it is easy and modules can be used for different things, e.g., the audit mmodule can be used to schedule reviews, assessments etc. I use the system almost everyday and although the client version looks quite dated it operates well within the parameters set. Reseña recopilada por y alojada en G2.com.
We have recently reviewed the web version of IQMS and was disappointed to find that not much had moved on since first assessing this in 2023. The functionality being offered does not match never mind make improvements from the client version and at a loss as to why Ideagen would promote this in its current state? Some of the issues we picked up are frustrating particularly as we spent a long time setting up our structure on the client, for this not to be the same in the web version. One of the main user functions for our organisation is to make searches easy, and the way it had been set up on the web version made searching impossible.
Customer service has been patchy, with lack of communication through to the other extreme where we have had excellent technical support and advise.
We are currently waiting on timelines from Ideagen for when they will be able to implement fixes required to address issues found and until then we cannt proceed any further with the web version which is disappointing especially as this is the second attempt to do this. Reseña recopilada por y alojada en G2.com.
Qualtrax tiene muchas características excelentes y nuestra organización lo utiliza principalmente para el control de documentos. Realmente simplifica el proceso de documentación requerido para ISO 9001:2015. Reseña recopilada por y alojada en G2.com.
Las tarifas de licencia son demasiado caras. Concedido, somos una organización pequeña. Estoy seguro de que es más adecuado para clientes más grandes. Reseña recopilada por y alojada en G2.com.
