Help lightning gives peace of mind as customer data is secure. I like the way it gets connected easily and establish the connection to end user with good video & audio clarity. Reseña recopilada por y alojada en G2.com.
All the feattures are good for help lightning. I do not dislike anything however need one finctionality i.e captureing details of end user, need to develop. Reseña recopilada por y alojada en G2.com.
Reseñas en Video
¡Grandes esperanzas!
60 de 61 Reseñas totales para Help Lightning
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My go-to praise for Help Lightning is its sheer ease of use in launching a call. It doesn't require an app download and is literally just a click away. Connecting to a live expert via a video chat that comes with additional features and resources to resolve issues quickly and conveniently is vital for a top-notch customer experience. It ensures quick resolutions without the need to deal with AI or chatbots.
As a business and as a customer, not having to wait for someone to come on-site, but rather getting my issue resolved immediately, is the experience everyone needs. The platform's intuitive interface and robust capabilities make troubleshooting seamless. The clarity of the video and the ability to share visuals in real-time significantly enhances the support process. Help Lightning truly sets a new standard for remote assistance, making it an indispensable tool for any business aiming for efficient and effective customer support. Reseña recopilada por y alojada en G2.com.
Difficult to have any dislikes about a product that provides so much ease of use and improves the customer expereince. The support team is quick to respond to any issues or requests for improvement. Reseña recopilada por y alojada en G2.com.
Herramienta muy simple de implementar para tu equipo. Fácil de promocionar a tus clientes ya que no hay compras de aplicaciones ni requisitos de registro.
El equipo de Help Lightning es muy solidario y siempre busca ayudarte a mejorar tu experiencia sin importar tu ubicación y zona horaria: ¡gran apoyo! Reseña recopilada por y alojada en G2.com.
No tengo ninguna aversión ya que mis solicitudes de apoyo son atendidas de inmediato - gracias equipo HL. Reseña recopilada por y alojada en G2.com.
I love the tool for screensharing because I can guide the users properly or I can record the error the user is encountering and sent it to Level 2 teams. Specially for LUCE issues. Reseña recopilada por y alojada en G2.com.
But at the same time I don´t like the time frame for the screensharing.
I can undesrtand that maybe is a security method but it would be great if it last at least 5 minutes.
Also I don´t like that videos take a lot to download. Reseña recopilada por y alojada en G2.com.
Help Lightning is a great tool for our specialists and customers to effectively understand each customer's unique situation in their home with their security system. It allows us quickly understand how their equipment is set up and guide the customer through more specific and effective troubleshooting steps, especially when it comes to physical placement/issues and certain customizable software settings. Reseña recopilada por y alojada en G2.com.
The only downside is that we currently have to send a link to the customer which can slow the process, but we have plans to integrate it more fully into our systems to make it a seamless experience. Reseña recopilada por y alojada en G2.com.
Help Lightning helps us to provide an extended level of Virtual assistance to our customers. The seamless transfer from chat to video call provides a professional approach. Reseña recopilada por y alojada en G2.com.
Being able to personalise our call initiation message will be a game changer when that update is available. Eliminating any risk of the initial invite being disregarded as spam. Reseña recopilada por y alojada en G2.com.
Me encanta usar la iluminación de ayuda porque es una excelente manera de asistir a los clientes en la resolución de sus problemas con los recicladores de efectivo. No tienes que preocuparte por la recolección de datos o descargar/pagar por algo, lo que brinda tranquilidad al usuario final. También me encantan las funciones de dibujo en HL que ayudan a guiar a los clientes al lugar correcto. Reseña recopilada por y alojada en G2.com.
El único inconveniente de HL es que a veces puede tener un retraso muy malo y a veces el modo de imagen no siempre funciona porque la pantalla se congela. Reseña recopilada por y alojada en G2.com.
I like that is an easy and fast way to see the point of view from someone who is far from us. Reseña recopilada por y alojada en G2.com.
The screen sharing functions goes to black after some time (it lasts a little more than 2 minutes). Reseña recopilada por y alojada en G2.com.
It helps a lot with issues that we need to see the equipment on the side of the user Reseña recopilada por y alojada en G2.com.
The video takes to much time to download Reseña recopilada por y alojada en G2.com.
To be able to assist users through their camera or their screen to help them resolve their issues with a better and interactive guidence Reseña recopilada por y alojada en G2.com.
The situation where the screen sharing gets disconnected from time to time and users have to reconnect and sometimes users don't understand how to do it again. Reseña recopilada por y alojada en G2.com.
