Alternativas de Halp Mejor Valoradas
Reseñas en Video
Me encanta Halp para mi equipo de TI con SLACK.
49 Halp Reseñas
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Help allows us to fully integrate Slack and Jira Service Manager. This allows our users to enter tickets directly inside the chat interface. Furthermore, it keeps the whole team up to date with their issues and their resolution. Reseña recopilada por y alojada en G2.com.
I wish there were a way to privatize the responses so it was less likely to have private details in the main ticket channel in Slack. Reseña recopilada por y alojada en G2.com.
It is a great way to make ticketing conversational and to store and preserve the conversation in a ticket. This is especially helpful as Slack has become the most 'organic' way for my organization to talk to one another. Ticketing has always been a burden and it has been difficult for our organization to adopt Jira. Halp has bridged that adoption difficulty. Reseña recopilada por y alojada en G2.com.
I do not have anything that I dislike. I would say that they could add additional features and functionalities that improve the experience. For instance, sometimes links, symbols, and emojis do not translate properly between the Slack and Jira ticket. It would be great if it were a smoother integration. I also think Halp could create a better ticketing system than Jira. Reseña recopilada por y alojada en G2.com.
Halp nos permite crear y gestionar rápidamente solicitudes en Slack que se gestionan dentro de nuestro entorno JIRA. Reseña recopilada por y alojada en G2.com.
Todavía no he encontrado nada que me desagrade. Reseña recopilada por y alojada en G2.com.
Seemless integration into our environment. Reseña recopilada por y alojada en G2.com.
Maybe a good idea to have certain standard templates available to choose from. Not hard to navigate though. Reseña recopilada por y alojada en G2.com.
Halp is easy to use and encourages end users to submit tickets, allowing our IT Team to more efficiently track tickets and response times. Reseña recopilada por y alojada en G2.com.
It comes with the problems of any new product in development but they are constantly innovating and pushing new updates. Every iteration of Halp is a dramatic upgrade and you can see that the team is hard at work Reseña recopilada por y alojada en G2.com.
Fácil de adoptar para todas las partes involucradas. Los consumidores tuvieron poco impacto en su flujo de trabajo. Reseña recopilada por y alojada en G2.com.
Hemos tenido algunos contratiempos obviamente ya que Halp es una tecnología más nueva. Sin embargo, felicitaciones a su equipo de soporte, los errores se han solucionado rápidamente y las funciones se han entregado rápidamente. Reseña recopilada por y alojada en G2.com.
Being directly integrated with Slack, it makes it a breeze to submit a help ticket. As we are constantly on Slack, it really doesn't feel like you are going out of your way when a problem pops up. Most importantly, it is extremely simple to use, just throw a ticket emoji to a slack message, and you're done. Reseña recopilada por y alojada en G2.com.
I can't say that there is too much to dislike. It's a simple interface, so it doesn't really provide some extremely robust functionality. You see the status of the ticket and who it is assigned to, and a thread of the conversation revolving around the ticket. Reseña recopilada por y alojada en G2.com.
Esto es casi un sistema de asistencia técnica completamente funcional dentro de los límites de Slack. Las integraciones ayudan a que coexista con un sistema de gestión de tickets existente si lo deseas. Reseña recopilada por y alojada en G2.com.
Desconectamos y estamos usando Halp al 100% en Slack para los tickets de helpdesk. El problema que tenemos son las notificaciones fuera del horario laboral. Slack y, por lo tanto, Halp no tienen un método de notificación efectivo para los técnicos de guardia. ¡La integración con OpsGenie u otro sistema similar sería increíble! Reseña recopilada por y alojada en G2.com.
