Pros y Contras de Graphite Connect

Graphite is very useful to onboard new vendors - I just need to fill out a form and then they receive a request. It's also great because different departments of the company have access to it at the same, which clearly improve collaboration (we look at the same tool, the same page, and that's great!) Reseña recopilada por y alojada en G2.com.

One thing that could definitely be improved is the flexibility of the platform - for example, we're using it for big contracts as well as very small ones and some of my points of contact don't always understand why they have to share so much information just to be onboarded for a small payment for example.

Another thing that can go with the above would maybe to improve the automated communication because our vendors may easily miss it or not trust this tool - for example in France, Graphite isn't really known and this process is often for the vendors. Reseña recopilada por y alojada en G2.com.

The platform is very intuitive and easy to navigate.

The Support Team is always available and efficient.

Suppliers can easily update their details anytime they like once the registration is complete and the changes are implemented within days. Reseña recopilada por y alojada en G2.com.

Sometimes Suppliers get irritated due to the high numbers of verification steps.

When there is an error during integration, it can take some time to resolve. Reseña recopilada por y alojada en G2.com.

Quick to implement and intergrate the tool.

Helps accelerate paperless process and keep track of the same with little to no effort.

Easy to use and explain to partners that I onboard.

Quick resposne from customer support for assistance. Reseña recopilada por y alojada en G2.com.

Dependancy on Graphite team to review the partner onboarding process Reseña recopilada por y alojada en G2.com.

It does what it says on the tin. There's was hardly any effort required from me to get a vendor onboarded. The vendor themself commended us for how seamless the entire process was. Would highly recommend. Reseña recopilada por y alojada en G2.com.

I created a test to get comfortable with using it for the first time. I've struggled to delete the test and keep getting notifications to complete the onboarding. Worth considering including a test environment for first time users. Reseña recopilada por y alojada en G2.com.

Single Point-of-Entry - All purchasing-related activities can be managed from a single point-of-entry, simplifying the process for requesters. Reseña recopilada por y alojada en G2.com.

Occasional lagging on the platform which can affect the user experience. Reseña recopilada por y alojada en G2.com.

The process and smooth workflow makes the the product easy to use. Reseña recopilada por y alojada en G2.com.

The UI is bit outdated and the customer support can be better. Reseña recopilada por y alojada en G2.com.

I like that vendors can manage and update their data on their own and these can be represented in our company systems within days. Reseña recopilada por y alojada en G2.com.

Vendors don't like to do too much verification steps and they get tired. Reseña recopilada por y alojada en G2.com.

It enables to manage and share the ownership of an onboarding process. Reseña recopilada por y alojada en G2.com.

It is hard to understand the status, who is the process pending, and what is the status without the admininstator help Reseña recopilada por y alojada en G2.com.

There are a lot of ways to search for vendors, the details available are secure and easy to view. The platform is constantly improving, with any issues I find being resolved shortly after noticing Reseña recopilada por y alojada en G2.com.

It can be extremely difficult to get in contact with Graphite, some vendor struggle to find time for video calls with them due to the unusual hours. Reseña recopilada por y alojada en G2.com.

How easy and transparent the whole process is, you get to see where the process is stuck and where the dependency is. The workflow and error logs are amazing and very easy to onboard a vendor without reaching out to them constantly. Reseña recopilada por y alojada en G2.com.

We do not have searches like Netsuite so if we want to export a list of customer with proper filter I cannot find that in graphite connect Reseña recopilada por y alojada en G2.com.