Reseñas y detalles del producto de FreshChat

The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.

It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity. Reseña recopilada por y alojada en G2.com.

It is difficult to find something that I do not like since it is a versatile tool in terms of communication. Reseña recopilada por y alojada en G2.com.

Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows. Reseña recopilada por y alojada en G2.com.

You can't set a schedule of availability on the free service levels. Reseña recopilada por y alojada en G2.com.

Puedes vincular tickets de soporte o acuerdos comerciales al chat con tu colega. Reseña recopilada por y alojada en G2.com.

Está en una ventana separada, por lo que no puedes verlo mientras estás en otro software de Fresh, es decir, Freshsales. Reseña recopilada por y alojada en G2.com.

La simplicidad y el diseño son excelentes. El servicio parece muy confiable. Reseña recopilada por y alojada en G2.com.

No hay opciones fáciles para la automatización. Apreciaría más antecedentes. Reseña recopilada por y alojada en G2.com.

The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction.

The bots are easy to use, they are useful to serve users at any time of the day. Reseña recopilada por y alojada en G2.com.

It's hard to find something I don't like, Freshchat is just great. Reseña recopilada por y alojada en G2.com.

It helps me contact to my clients quickly and sufficiently Reseña recopilada por y alojada en G2.com.

That the client need to say yes to push notifications i lose a fef client there that does not understand its just to let them receive response from me Reseña recopilada por y alojada en G2.com.

Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can! Reseña recopilada por y alojada en G2.com.

The only wish that I would have for this would be that we could have an automated response when we reach a certain amount of chats. But not really a dislike. Reseña recopilada por y alojada en G2.com.

I like that you can add labels to the chats, you can assign it to a different colleague and you can have a private chat between your colleagues while having the chat so that you don't need to switch to another application Reseña recopilada por y alojada en G2.com.

what I don't like is that when you open the statistics for the labels you can't see a list of the chats that were listed under this label. Reseña recopilada por y alojada en G2.com.

I like that it's a big goup chat avaiable for our reps to use. Reseña recopilada por y alojada en G2.com.

I have not found anything that I dislike as of yet. Reseña recopilada por y alojada en G2.com.

Realmente fácil de poner en marcha., conectado a nuestro sitio web y el personal y los clientes lo utilizan directamente. Dentro de las 2 semanas de activarlo, los clientes acudían en masa a nuestro nuevo sistema de chat en vivo para soporte. Reseña recopilada por y alojada en G2.com.

Pensé en esto durante varios minutos y aún no pude pensar en nada :) Reseña recopilada por y alojada en G2.com.