Reseñas y detalles del producto de Enghouse Insights

Precisión de las respuestas, sin omitir ninguna. Reseña recopilada por y alojada en G2.com.

Longitud del tiempo que un cliente pasa en la llamada. Reseña recopilada por y alojada en G2.com.

You can reach a number of people in a cost effective way, without it being labor intensive. Reseña recopilada por y alojada en G2.com.

No chance for follow up questions in an automated survey. Reseña recopilada por y alojada en G2.com.

we get all data in 1 place because of this we can easily create database Reseña recopilada por y alojada en G2.com.

if IVR calls are very long its iritate customers Reseña recopilada por y alojada en G2.com.

That it mentions all details and repeats itself slowly. Can be done from anywhere i am Reseña recopilada por y alojada en G2.com.

I have to go through a long procedure to get to the IVR option. Reseña recopilada por y alojada en G2.com.

Survox es muy poderoso, pero no utiliza una interfaz gráfica en el sentido normal. Una vez que puedes programar en él, puedes hacer casi cualquier cosa que necesites. Reseña recopilada por y alojada en G2.com.

La falta de una interfaz gráfica de usuario puede ser un poco difícil de aprender. Reseña recopilada por y alojada en G2.com.

IVR helped me ease the processing of phone management for both employees, customers and my business overall. I also liked the voice was easy to understand and wasn't extremely robotic as other systems had provided in the past. Reseña recopilada por y alojada en G2.com.

IVR because it is automated sometimes had glitches and it would lead to customer complaints.

I don't have too many complaints but the IVR according too. customers took human interaction out of the process but once they understood our reasoning behind it many of them changed their minds. Reseña recopilada por y alojada en G2.com.

It is very convenient being able to place multiple calls without having to hang up on the other person. Reseña recopilada por y alojada en G2.com.

It seems to have a few bugs. Sometimes call drop for no apparent reason. Reseña recopilada por y alojada en G2.com.

It is quick, effective and accurate. I, personally, have received calls by people using this app and for those who do use this app is an effective tool. Reseña recopilada por y alojada en G2.com.

Many people do not answer their phones if they do not recognize the caller. This app does not show the caller's name, only the phone number it comes from. Reseña recopilada por y alojada en G2.com.

I am impartial to IVR's tree tool. While I find that the platform is difficult to use, it certainly delivers on this facet. Reseña recopilada por y alojada en G2.com.

IVR leaves little to enjoy through an ambitious yet slow platform. Reseña recopilada por y alojada en G2.com.