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CallMiner Eureka Cambió Nuestros Resultados Empresariales!
209 CallMiner Eureka Reseñas
Sentimiento General de la Reseña para CallMiner Eureka
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I like the customer-centric approach to onboarding and the ease of use to get started on the platform using Call Miner's solution packs. There is an amazing amount of technology that underpins the platform but the UI is streamlined and intuitive once you go through training and spend some time in the platform. Reseña recopilada por y alojada en G2.com.
It can feel overwhelming because there is so much flexibility to control/manage the many nuances of the platform, like scoring weights, time lags between words and many other elements that for new customers can get in the way of getting things moving. The saying that "perfection is the enemy of good" definitely applies here. Reseña recopilada por y alojada en G2.com.
I like pulling specific words and language around our goals throughout our organization and their departments. We can listen to calls from different teams, individuals and can quickly analyze speech. Scorecards are a great tool to help you measure the success of a program. The process takes time to learn and team but is not difficult. Improvements are constant and we are educated well by our AM. Reseña recopilada por y alojada en G2.com.
I wish that we could separate silence by channel or measure silence in the call by each channel compared to total speaking or call duration. Reseña recopilada por y alojada en G2.com.
I love that you can read the transcripts to further your discussion on ways to improve. The tools provides great insight into what associates say on 100% of their calls instead of a small few that may be manually chosen. Reseña recopilada por y alojada en G2.com.
If there was a way to adjust scoring or notate disputes or explanations for others to see, would be great. Reseña recopilada por y alojada en G2.com.
Lo que más me gusta es la capacidad de analizar rápidamente las llamadas con fines de investigación y encontrar tendencias. Reseña recopilada por y alojada en G2.com.
La desventaja de Eureka es el tiempo de espera cuando tienes varias pestañas abiertas. Reseña recopilada por y alojada en G2.com.
Un par de cosas. Primero, súper fácil e intuitivo de usar. Segundo, realmente me gustan las aplicaciones para entrenar al personal. Específicamente, la visión. Reseña recopilada por y alojada en G2.com.
En realidad, entiendo que el costo es alto en comparación con otras soluciones. Reseña recopilada por y alojada en G2.com.
Te da la capacidad de analizar miles de llamadas de una sola vez. Reseña recopilada por y alojada en G2.com.
ninguno que pueda pensar. en general, estoy satisfecho con CM Reseña recopilada por y alojada en G2.com.
CallMiner has been great for our call center in terms of improving customer service. We have built a World Class Call Score based on our mission. CallMiner has been able to help us really dive in and focus on the important pieces of the call and also empathy. Reseña recopilada por y alojada en G2.com.
The Hierarchy- it is awful. Very hard to use and needs constant updating. There needs to be an easier way to have staff updated on a continuous basis. Reseña recopilada por y alojada en G2.com.
I really like the QA feature, it makes looking at results easier and I can narrow down what is/is not working and refine my search from the same pag.e Reseña recopilada por y alojada en G2.com.
It takes a long time to search for bulk data. If I paste in 10k call ids I am waiting for a bit. Reseña recopilada por y alojada en G2.com.
That the program is "real time" and at any one moment I have an overview of what's happening across several offices. I especially like to be able to see the scripting on the open tile (which truly captures true to life and can indicate the need for an intervention with the agent). Reseña recopilada por y alojada en G2.com.
I'm not too fond of the scripting not being saved anywhere after the call ends. Reseña recopilada por y alojada en G2.com.
