Reseñas y detalles del producto de Blackbaud Luminate Online

Very little good to say about Luminate Online. Numerous other products have come into the same space that far outdo LO. LO has changed little since it was acquired by Blackbaud from Convio years ago. (You can still see the ghosts of this through out the site and in the url - secure2.convio.net). And because it was an acquisition, it is largely incomaptible with other BB products and not not been reengineered to work with them. Reseña recopilada por y alojada en G2.com.

Has not been updated in years. Is incompatible with other Blackbaud platforms (Raisers' Edge eg.). Data needs to be pulled and mapped through third party products (Omatic for us).

In pagebuilder or teamraiser code continues to break when switching to WYSIWYG to source, so much so that BB advises not to use WYSIWYG.

Donation forms, which are a key part of the suite, are archaic relative to what is otherwise available. Non best practices are incorporated into the forms. Users have to build them out from scratch and apply significant coding and styling to get them to look have decent and work to improve conversions.

Email management is also way behind the industry. Clunky and awkward to design. List managment is all done through queries and imports from CRM to create audiences and supression groups. No internal synch to CRM to facilitate email automation.

Support from Blackbaud in general is almost non-existent. They do not seem to care about their customers.

Be aware of using Blackbaud Merchant Services and the very high rate of refused transactions. Existing users should run a transx report and compare the valued trasnction against the net transaction to find MANY transx failed for the most part because of BBMS CC validation check against CC address. If the address does not exactly match the billing address of the CC the donation is failed. Charities are losing thousands $$ because of this. Reseña recopilada por y alojada en G2.com.

Blackbaud Luminate Online es excelente para páginas de donaciones, emisión de recibos de regalos y plantillas de correo electrónico para E-Blasts. Reseña recopilada por y alojada en G2.com.

Ha creado muchos registros duplicados y no es el mejor para fusionar campos para detectar registros preexistentes. Reseña recopilada por y alojada en G2.com.

Aprecio la increíblemente amplia variedad de opciones que tienes para recaudar fondos. Es un programa muy poderoso, pero hay MUCHO sucediendo aquí. Reseña recopilada por y alojada en G2.com.

Luminate es un sistema grande, complejo y a veces abrumador. Puede ser demasiado para trabajar con él. Requiere mucho entrenamiento para llegar a un punto cómodo con él. La funcionalidad de CRM es un poco extraña, pero es excelente para la gestión de correos electrónicos. Reseña recopilada por y alojada en G2.com.

Luminate Online tiene la capacidad de capturar y organizar nuestros pagos en línea para todos nuestros eventos además de todas nuestras páginas de donaciones en línea. La integración que tiene con Raiser's Edge es su mayor fortaleza. Reseña recopilada por y alojada en G2.com.

La generación de informes en Luminate tiene que actualizarse bastante para presentar el informe en un formato descargable. Esto puede volverse un poco lento cuando tienes múltiples informes que ejecutar. Reseña recopilada por y alojada en G2.com.

I like that it's not just a system. It's many modules that can work together and / or independantly. Reseña recopilada por y alojada en G2.com.

I dont like the lenght of time Blackbaud takes when you find an issue or oversight and they as for you to submit to the Ideas Portal for voting. Reseña recopilada por y alojada en G2.com.

I like the reporting tools to send weekly reports from an event. The ability to turn on and off products in a store and the amount of options to customize the store to best fit the event. Reseña recopilada por y alojada en G2.com.

The overall learning curve to create an event. There are a lot of different steps that go into making the store. The interface needs an update, feels a bit older and clunky. Reseña recopilada por y alojada en G2.com.

Luminate Online's email capabilities are adequate. Donation forms are alright. That's about it. Reseña recopilada por y alojada en G2.com.

Terrible integration with other products, even products also owned by Blackbaud. No real social integration. Terrible customer service. The Events module is shameful. Reseña recopilada por y alojada en G2.com.

There is literally nothing that I like about this product. Reseña recopilada por y alojada en G2.com.

Where to begin... this product is straight out of 1998 and they haven't done much to update it since. It's clunky, difficult to use and doesn't easily integrate with other Blackbaud products. Reseña recopilada por y alojada en G2.com.

Me encanta la función de informes de Luminate Online. Es fácil crear informes personalizados para la información de participantes y donantes y manipular los datos según tus necesidades. Reseña recopilada por y alojada en G2.com.

La entrada de datos puede ser problemática a veces, pero generalmente se resuelve rápidamente. Reseña recopilada por y alojada en G2.com.

Easy to create new donation forms and copy old ones. The responsive layouts are a great functionality that work well with our website to create a good user experience . Reseña recopilada por y alojada en G2.com.

Fixing problems seems to take a while and involve several layers of people. Reseña recopilada por y alojada en G2.com.