Pros y Contras de Aptean Respond

I have to mention that the Responding tool of Aptean Respond is very useful in handling our case management. Flexible processes enable us to appropriately adapt the system to the organization’s needs in handling customers’ calls and their complaints. Reseña recopilada por y alojada en G2.com.

As it pertains to case escalation, Aptean Respond does not afford us the functionality to set additional conditions on the case to be created. The current ones seem somewhat limiting encroaching on our ability to fine-tune our processes here. Reseña recopilada por y alojada en G2.com.

The best thing about Aptean Resoind is its adaptability according to the requirement. It is very user friendly and I know how handling the complaints from customers can be tough to manage. This solves the problem in a quite sophisticated manner. Reseña recopilada por y alojada en G2.com.

I dislike that the software is a little too expensive and its setup is time consuming. I also feel that this should be extended to provide more CRM needs along with complaint handling. Reseña recopilada por y alojada en G2.com.

Aptean Respond has made our operations easier and efficient by creating solid measures for handling our clients complaints. The inclusion of speed in communictaing with customers is also a powerful aspect that Aptean Respond has. The implementation of Aptean Respond has no defect or cost challenges. Reseña recopilada por y alojada en G2.com.

Aptean Respond is ultimate in managing all complaints from customers without leaving any unattended. Reseña recopilada por y alojada en G2.com.

El Aptean Respond ha sido muy valioso por su capacidad para gestionar eficazmente nuestra gestión de casos. Las características de los flujos de trabajo configurables nos ayudan a configurar el sistema de acuerdo con nuestros requisitos para la gestión adecuada de las quejas de los clientes. Reseña recopilada por y alojada en G2.com.

Hay cierta falta de flexibilidad en la personalización de Aptean Respond, no tiene tantas opciones. No tengo la capacidad de crear paneles específicos que permitan mostrar las mejores métricas para nuestro equipo, lo que resulta en flujos de trabajo ineficaces. Reseña recopilada por y alojada en G2.com.

The Best Thing about Aptean respond is that it has ability to manage all customer interactions in one centralized platform which helps to ensures transperency and consistency in handling queries & complaints seamlessly. Reseña recopilada por y alojada en G2.com.

The System can bit challenging to navigate intially especially for users without prior exprience with similar platforms which requires a learning curve. Reseña recopilada por y alojada en G2.com.

When it comes to handling customer complaints, Aptean Respond offers great features and solving customer issues has been easy.

It ensures a personalized approach thus our customers trust us more.

It has been an awesome tool for improved customer service. Reseña recopilada por y alojada en G2.com.

I have used Aptean Respond and ticks all boxes without fail. Reseña recopilada por y alojada en G2.com.

Direct access to the case management of complaints, and offered the ability to produce well-structured reports. The Respond solution fitted the bill perfectly in those cases. Reseña recopilada por y alojada en G2.com.

Not everyone known about this . So its not common for everyone. Reseña recopilada por y alojada en G2.com.

Its Centralized complaint intake is great. I can Capture customer complaints from various channels like phone, email, social media, and web forms in one place. Reseña recopilada por y alojada en G2.com.

It's automated workflow is not too effective and require a lot of manual attention. Reseña recopilada por y alojada en G2.com.

integration and the insights are very useful. Here we can manage and track each and every case from start to finish toensure no errors are occured.

Easy customerinteraction tracking Reseña recopilada por y alojada en G2.com.

some times depending on the need it may take more time. customization may require more additional support Reseña recopilada por y alojada en G2.com.

Its ability to track anylitics to keep multiple surfaces of a workforce in a neat and orderly manner. Reseña recopilada por y alojada en G2.com.

Its not for the feint of heart its actually very hard to use and i never got out of the beginning stages Reseña recopilada por y alojada en G2.com.