Comparar Amazon Connect y Cisco Unified Contact Center Enterprise

U

Usuario verificado en Financial Services

Cloud Based Contact Centers? Now, Amazon has literally thought of everything!! Take everything fantastic about Amazon technologies and offerings and put them into the contact center. This product is a game changer especially when compared to the archaeic...

U

Usuario verificado en Computer Software

We use third party for sip trunks we should have those features with AWS

U

Usuario verificado en Hospital & Health Care

I like that we are able to filter calls to the appropriate departments without having to stop patient care in the meantime. We are able to address the messages when able.

AS

Alyson S.

Usuario verificado en Insurance

La incapacidad de juntar las cosas fácilmente y analizar los datos. Tengo que extraer, revisar y combinar múltiples informes para entender y usar los datos de manera efectiva. No me gusta no poder entender y anticipar fácilmente nuestro volumen proyectado...