Zonka Feedback Bewertungen & Produktdetails

The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll ou the features you've suggested. Very easy to use and setup. Bewertung gesammelt von und auf G2.com gehostet.

The inability to have "in-house" reviews done by an employee doing the survey over a call. Bewertung gesammelt von und auf G2.com gehostet.

Umfragen werden schnell und genau versendet. Die Antworten sind ebenfalls zügig und detailliert. Dies ermöglicht es mir, effektive Nachverfolgungen bei negativen Antworten durchzuführen. Ich kann auch genau über alle erhaltenen Antworten berichten und die CSAT-Rate vor und nach den Nachverfolgungen messen. Die Extraktion der Antworten ist ebenfalls schnell und einfach. Bewertung gesammelt von und auf G2.com gehostet.

Manchmal werden die Emoji-Symbole in Outlook nicht richtig angezeigt. Bewertung gesammelt von und auf G2.com gehostet.

Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve.

Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty. Bewertung gesammelt von und auf G2.com gehostet.

So far, we haven't come across with any downside of the product capability! Bewertung gesammelt von und auf G2.com gehostet.

Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. System is excellent, easy to navigate and very interactive. Their support is also very good. Bewertung gesammelt von und auf G2.com gehostet.

Haven't faced any difficult so far. they are always ready to help. Bewertung gesammelt von und auf G2.com gehostet.

Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on.

Some things I love.

1. Easy amazing survey builder

2. Closing the feedback loop - not a lot of tools have done this in depth.

3. Great reports - I have scheduled most which makes it really smooth Bewertung gesammelt von und auf G2.com gehostet.

There isn't much to not like in Zonka Feedback. Works for me till now. Bewertung gesammelt von und auf G2.com gehostet.

Zonka had some interesting emoji features, tool is easy to use and can be easily integrated Bewertung gesammelt von und auf G2.com gehostet.

the list is huge, their tool crashes frequently they don't have much IT support, We use it very frequently and customer support is terrible every time we have an issue we have to reach out to the CEO. Implementation is a task Bewertung gesammelt von und auf G2.com gehostet.

Zonka is great for being able to stand up surveys very quickly and to adjust as needed Bewertung gesammelt von und auf G2.com gehostet.

Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. Bewertung gesammelt von und auf G2.com gehostet.

this platform has allowed us to easily create surveys without hassle, its easy to use and user friendly, also the existing templates are highly customizable, requiring little to no assistance Bewertung gesammelt von und auf G2.com gehostet.

the team have integrations available, however this pool is too small with many software not currently available to allow integrations Bewertung gesammelt von und auf G2.com gehostet.

Zonka has all the functionality I needed and easy out of the box integrations with the largest tools you might use it in combination with.

The surveys look nice, they are easy to set up and distribute. Implementation into existing systems (zendesk and twillio) was a breeze.

The team behind Zonka is also very caring and quick to repsond. We use this as our main Csat gathering tool and have collected thousands of responses. Zonka is also cheaper than most of their comparable competitors Bewertung gesammelt von und auf G2.com gehostet.

I have no dislikes about Zonka worth mentioning. Bewertung gesammelt von und auf G2.com gehostet.

What I like the most about Zonka is that you can create as many surveys as you want, and distribute them offline, via email, SMS and integration with Zendesk.

The support is amazing, Zonka made some personalised changes for our business needs.

When you have a question Zonka's support team is there to help you if they do not know the answer straight away they will answer you within 1 day. Bewertung gesammelt von und auf G2.com gehostet.

At this moment I cannot mention anything I dislike from Zonka. Bewertung gesammelt von und auf G2.com gehostet.