Vitally Preisübersicht

Vitally integrates all the essential elements we require from a Customer Success Platform (CSP). It encompasses robust features such as Health & Risk scoring, integrations, task and project management, note-taking, reporting, team collaboration, automated workflows, and automation.

The platform's user interface is well-designed, offering both good aesthetics and flexibility, making it easier for implementation.

Furthermore, the exceptional support and guidance provided by Vitally contribute significantly to its overall appeal. Bewertung gesammelt von und auf G2.com gehostet.

Nothing. It is is a great platform for us.

While there might be a few minor elements missing, Vitally consistently adds new features rapidly. Bewertung gesammelt von und auf G2.com gehostet.

We bought Vitally about 6 months ago and although it took a bit of time to get up and running, it now sits firmly at the centre of our CS process. I couldn't imagine trying to manage our customer base without the various reports, views and drill-downs. We put quite a lot of work into making sure that our product usage data flowed through into Vitally, and the Vitally team were extremely helpful in getting that all set up (using a combination of direct API, HubSpot, and Segment).

The result of this has been that every question or query about our customer base, we can answer in a few seconds. Vitally sits open in a tab most of my working day - I would strongly recommend it to anyone trying to better manage a growing customer base. Bewertung gesammelt von und auf G2.com gehostet.

It is fairly expensive, and it could probably do with more reporting options (e.g. Track Events as a first-class reporting entity) - but nothing else to complain about. Bewertung gesammelt von und auf G2.com gehostet.