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205 Pure Chat Bewertungen
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Ich mag die Tatsache, dass Pure Chat die Besucheranzahl der Website verfolgt und einen klaren Überblick darüber bietet. Bewertung gesammelt von und auf G2.com gehostet.
Überfüllter Raum, Pure Chat ist eine Fusion aus Asana und Slack. Wir haben beide verwendet, Pure gehört zur gleichen Kategorie. Bewertung gesammelt von und auf G2.com gehostet.
The interface is clean and easy to use. I like that it is very simple to create a new widget, so if we want to offer live chat in another area of the website we can get it going pretty quickly. Purechat is also very low cost compared to other chat tools - we were early adopters so that may have something to do with the cost of our plan. Bewertung gesammelt von und auf G2.com gehostet.
The metrics that come out of Purechat are not very robust. They show you what's going on at a high level (volume) but I would be interested in more performance metrics to measure the support work my staff is doing on chat versus our other support channels (email, phone, Twitter). I'd love a more granular report, maybe one that shows a whole month and gives the daily breakdown of chats handled per operator. There is also no accounting for hand-offs from one staff to another in the reports so that presents some minor inaccuracies in the data. I would also love more data related to the transcripts. Currently, we use them when filing big reports to give our dev staff some context for the problem we're reporting. It'd be nice to extract additional meaningful information from them - like having the ability to tag them with a high level topic, or have them be searchable. We'd love to do more with the information in the transcripts in terms of getting the information to our dev team for site/feature feedback and enhancement requests. Bewertung gesammelt von und auf G2.com gehostet.
PureChat gives my company the opportunity to stay in contact with people who are interested in my business, its products and offerings. There are a great many people who like to shop online and chat makes it easy for them to get the quick answers they need to make an informed decision. It can make the difference between gaining a new customer or missing an opportunity. Bewertung gesammelt von und auf G2.com gehostet.
There isn't a downside of PureChat that I see personally. I just wish I had the ability to be on it all the time. Bewertung gesammelt von und auf G2.com gehostet.
Ease of use. Purechat couldn't be easier to apply. Simply drop in a javascript tag and your ready to go. I also love how you can customize the display settings of the chat widget in a simple interface. Bewertung gesammelt von und auf G2.com gehostet.
3 things I don't like
1. Purechats main menu is confusing, especially having some navigation options that open in a new window and some that don't. Keep it consistent please!
2. Email receipts don't work for me. I've tried multiple emails. Nothing.
3. Sometimes the scripts that purechat serves are uncompressed. Bewertung gesammelt von und auf G2.com gehostet.
Wie einfach es ist, mehrere Operatoren anzuzeigen und zwischen Chats zu wechseln. Ich mag auch, dass es sich so leicht in unsere WordPress-Website integriert. Der Purechat-Support war auch sehr hilfreich. Bewertung gesammelt von und auf G2.com gehostet.
Kann mehrere automatische Ein-/Aus-Zeiten nicht auswählen. Es wäre sehr hilfreich, wenn man mehr als ein Zeitfenster auswählen könnte, um sich automatisch ein- und auszuloggen. Außerdem kann es manchmal schwierig sein, frühere Chats zu finden. Bewertung gesammelt von und auf G2.com gehostet.
That you get to interact with people visiting your site as well as see information on where they are visiting the site from and that it saves their name in the system once you put it in. I also like that the interface is user friendly and you can easily toggle yourself as being available and unavailable as well as invite someone to a chat when you need to leave so you don't have to leave a conversation unfinished. Bewertung gesammelt von und auf G2.com gehostet.
I would really like to see the platform have the ability to upload documents. It would make it even easier to send files or documents and make conversations even easier. Bewertung gesammelt von und auf G2.com gehostet.
We really like the ability to chat in real time with our clients and help them with designs. It's also so helpful to be able to see what pages they're on to better serve them. We like that we are able to see daily what our chat statistics are, and it's a great way to keep our team members engaged and competitive. Bewertung gesammelt von und auf G2.com gehostet.
Sometimes the website crashes (understandable) but it's usually up quickly. Also, in the reports section, the search doesn't always work properly -- i.e. it doesn't find the email or name you're searching for, even though they did chat with you. Bewertung gesammelt von und auf G2.com gehostet.
I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers.
*Customizing the pop-up is an awesome feature as well. Bewertung gesammelt von und auf G2.com gehostet.
There's not much to hate on, love this program. It may be how our chat is set-up, but the chat box does disappear when you change windows. It would be nice for the customer to be able to keep the same chat box going while still being able to look through the website and check out our other products. Bewertung gesammelt von und auf G2.com gehostet.
Ich mag die Tatsache, dass es so schnell und einfach ist, mit Menschen zu kommunizieren. Es macht es wirklich viel einfacher, Hilfe zu bekommen. Es ist ein absolut erstaunliches Produkt. Bewertung gesammelt von und auf G2.com gehostet.
Ich mag nichts daran nicht. Es ist unglaublich, ich würde es jedem empfehlen, der nach einem Chat-Dienst für seine Website sucht. Bewertung gesammelt von und auf G2.com gehostet.
