Automates the order checking process, and creates time for our customer service to focus on bigger issues Bewertung gesammelt von und auf G2.com gehostet.
We use it just as a basic fraud check during checkout. I'd say the biggest dislike even if the order is deemed risky, it still charges the customer upfront and our team refunds the customer after the fact, which can cause friction. (this is with woocommerce) Bewertung gesammelt von und auf G2.com gehostet.
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NoFraud has done an amazing job of monitoring for not only fraudulent orders but orders from resellers as well. We started working with them in summer of 2023 and have seen an increase in sales that shopify wouldn't let through that were trustworthy and we've correctly blocked orders that shouldn't go through. We've been able to set up additional rules that take the manual guesswork out of our day to day and can spend our time with more useful tasks. Implementation was fairly easy and we are making constant provements. Bewertung gesammelt von und auf G2.com gehostet.
Though NoFraud has done a great job blocking resellers I think there are improvements that can be made when customers place multiple orders in a short time frame. Saying this though, they are quick to take our feedback and make improvements. Bewertung gesammelt von und auf G2.com gehostet.
Their software was easy to integrate with our BigCommerce site. They do a great job of detecting fraudulent orders, and the few times we have received a chargeback the process of submitting for a credit has been easy. If we ever have a question or concern about an order, I can email them and generally get a response within an hour or two. Bewertung gesammelt von und auf G2.com gehostet.
We do occasionally have a valid order get declined, where the customer will contact us to see why their order has been cancelled. A little frustrating for us and the customer, but we can reach out to NoFraud and ask them to manually review the order and they usually approve it. We've had NoFraud for almost 5 years now and have never had an issue we couldn't get resolved with their Customer Support. Bewertung gesammelt von und auf G2.com gehostet.
I really liked how flexible it is and that it is a very interesting product for fraud prevention and offers room to grow within the company. It is also very exciting to use because it is easy to use and since we implemented it we feel totally secure. Bewertung gesammelt von und auf G2.com gehostet.
Sometimes the analysis of the reports is a bit slow and I think it should be improved. Bewertung gesammelt von und auf G2.com gehostet.
The screening algorthim is mostly accurate at detecting fraud orders and has been beneficial in automating our fraud detection. The blocklist feature is useful for preventing future fraud orders from repeat offenders. Bewertung gesammelt von und auf G2.com gehostet.
The emails that are sent to users to vertify their identity can sometime be too invasive in what they ask for personal information (we have gotten this feedback). Bewertung gesammelt von und auf G2.com gehostet.
It's truly a set it and forget tool with minimal maintenace. Also, it is a lot stronger than Shopify's native fraud alerts. Bewertung gesammelt von und auf G2.com gehostet.
There is no downside to NoFraud and don't wait before you need NoFraud to implement it. It's like insurance, you don't need it until you do and then the problem is even bigger!
Integration is a breeze too and they will hold your hand the whole time. Bewertung gesammelt von und auf G2.com gehostet.
I like the ease of use and reliability. It's an intiutive dashboard that doesn't require a lot of training to fully understand. Bewertung gesammelt von und auf G2.com gehostet.
The time that it takes for the review process to be completed often exceeds our shipping hold times. Bewertung gesammelt von und auf G2.com gehostet.
We enjoy the analysits being able to review transactions on our behalf- it's a huge time saver. We also like the 24/7 support since our ecommerce business is always up and running! Their support team also got us up an running with NoFraud very quickly, while also taking time to thouroughly explain each step of their verification process. Bewertung gesammelt von und auf G2.com gehostet.
We don't particularly love transactions failing only for reasons like "email address having little history" or if a customer uses a VPN. Bewertung gesammelt von und auf G2.com gehostet.
We've been very happy with NoFraud and the protection it offers against fraudulent orders. It's much more effective than Shopify's built-in tools and has had a very low rate of false-positives or false-negatives. Customer support has also been consistently responsive and helpful. Pricing is reasonable as well. Setup is easy and there's almost no work to maintain it - you just install it and forget it for the most part. We have had some false-positives but it's easy to add an email to the whitelist after customer support confirms that they're a legitimate customer. Bewertung gesammelt von und auf G2.com gehostet.
Because you have to disable Shopify's built in automatic payment capture so that orders go through NoFraud before payment is accepted, it can be a minor nuisance if you have payment methods that are excluded from NoFraud (e.g. PayPal, which has its own chargeback protection). However, the NoFraud support team was helpful and I was able to set up an automation using Shopify Flow to capture all the payments that don't go through NoFraud. Bewertung gesammelt von und auf G2.com gehostet.
In addition to the built in fraud protection offered by shopify, NoFeaud give us that "second opinion" - allowing us to make more informed decisions. Bewertung gesammelt von und auf G2.com gehostet.
It can get a little expensive when you don't have many high risk orders but worth it when the worse does happen! Bewertung gesammelt von und auf G2.com gehostet.
Früher mussten wir uns auf das native Betrugserkennungssystem von Shopify verlassen, das extrem einfach ist und nur niedrige, mittlere oder hohe Bewertungen für Bestellungen liefert. NoFraud hat einen viel ausgefeilteren Prüfprozess und bietet eine Empfehlung zum Bestehen oder Nichtbestehen, sodass wir keine subjektive Entscheidung selbst treffen müssen. Dies hat menschliche Fehler auf unserer Seite beseitigt und bedeutet, dass wir volles Vertrauen in das Bestehen oder Nichtbestehen von Bestellungen haben.
NoFraud automatisiert auch die Zahlungsabwicklung und die Stornierung von Bestellungen, sodass wir keine Zahlung vom Kunden entgegennehmen, bis die Bestellung bestanden hat, und wenn sie fehlschlägt, müssen wir nicht manuell stornieren und die Gelder des Nutzers werden rechtzeitig zurückerstattet.
Die Software hat uns im Allgemeinen viel Zeit, Kopfschmerzen und finanzielles Risiko erspart. Bewertung gesammelt von und auf G2.com gehostet.
Ich kann an keine wesentlichen Nachteile von NoFraud denken. Eine monatliche Mindestzahlung leisten zu müssen, um den Service zu nutzen, ist wahrscheinlich der einzige Nachteil, aber ich verstehe, dass dies fair bepreist ist und erforderlich ist, damit NoFraud überhaupt einen Rückbuchungsschutz anbieten kann. Bewertung gesammelt von und auf G2.com gehostet.
