Givecloud Bewertungen & Produktdetails

One of the things I like the best about Givecloud is the Support Team. I like the automatic replies as this usually does have great answers. However, I like the fact that I can decide to wait for the team so I work with a real person directly. This is a great option - especially if I feel I need to describe what I am looking for directly to a person so I am not typing the next part of my question and waiting for a potential answer. Every time I have worked directly with a support team member, they have gone above and beyond in finding a solution to my problem or an answer to my question. At times, they have had to talk with other team members to find a resolution for me. This is great! I love the fact that the team member doesn't just leave things unanswered. If they have to create something to help me, they will.

I also like the fact that Givecloud is easy to populate a website with. The changes I make are instantaneous and do not have to be routed through a third person to take effect.

Givecloud is definitely easy to learn and very user-friendly. Bewertung gesammelt von und auf G2.com gehostet.

1. Cannot search a supporter by their Donor ID.

2. It's possibly a good thing, but I would like the ability to do an import myself instead of having to send it in and have the GC staff do the import then wait for the results.

3. Changes made in a student's or supporter's record does not change it in Donor Perfect - or vice versa. For instance, when I make changes to a name or a class level for a student, I have to manually make these same changes in Donor Perfect. It doubles the work. Bewertung gesammelt von und auf G2.com gehostet.

GiveCloud is robust in what it can offer for fundraising and ecommerce tools, but what our organization has benefited most from GC in the past 18 months of implementing it is: a directly integrated service with our current CRM and processing gateway which can also integrate with other gateways and payment methods not previously available with our other vendor; Donors Cover Costs donations essentially more than covering the costs of its monthly platform fees; a donor portal which allows donors to manage and update their own donor payment information in a secure, PCI compliant way; and sleek, modern fundraising forms and items which allow our organization to feel up-to-date and relevant in the methods and media we can provide donors in their giving experiences (the design, feel, function, and payment methods are all perks compared to what we previously had available for online giving). I would be remiss to exclude the people at GiveCloud as one of the contributing factors to our experience. Both sales and support have been instrumental in our research, experimentation, implementation, and optimization of the platform and its uses along the way. Being able to play with a system for months before purchasing it was a game-changer, and having support staff that understand GiveCloud and its relationship to our current donor CRM, DonorPerfect, makes all the difference in how confident we are in the solutions they can provide. Even if we ever have to migrate to a new CRM, I hope (and plan) for GiveCloud to make the move too as its chances of integrating seem excellent. Its that special. Bewertung gesammelt von und auf G2.com gehostet.

Like anything with many bells and whistles, GiveCloud is constantly growing and updating its look and features. While this is a good sign of growth and adaptation for the platform, it can make understanding and training other staff in its use and function difficult. Where GiveCloud excels in pre-built options, connections, templates, and logistics with connected systems, it is still trying to catch up in customizability, whether that is full-customizability of fields, images, labels, and content on pages and forms or in how custom reports can be pulled directly fom GiveCloud. Don't get me wrong, GC has plenty of custom options available across the board, but you are still limited at the end of the day with certain user-facing aspects like what fields can be linked where, being able to fully control the design and look of items and forms and their content (html, etc.), and being able to export custom and/or comprehensive reports from different areas in the platform for the sake of comparing to your trusted CRM source of truth without getting an time-out error or not getting everything you thoguht you were asking for by filter. GiveCloud has made many strides and has delivered on certain feature updates promised from even before we signed on, but like any platform, it is evident that they are still timely working to improve where they can. Bewertung gesammelt von und auf G2.com gehostet.

Ease of use for Staff on Back end

Implimentation was easy and simple when we were ready to start it took about 20 mins to replace current donation on page on our website.

Customer Service has been solid and pretty quick responses

I use almost daily on backend

Added features have been both great for front end users and backend.

Integration was was fairly simple and we have seen measurable benefit in the short time of using.

Being able to embed and use multiple processors to get our donor and us the best % in covering costs dependin on type of payment was a huge win. Bewertung gesammelt von und auf G2.com gehostet.

I wish some of the reporting in DP and the communication in the product would show on all report types in DP but I have created a pretty easy workflow and work around while I hope to see some improvement there. Bewertung gesammelt von und auf G2.com gehostet.

Givecloud bietet großartigen Kundenservice. Ich schätze, dass das Team jederzeit zur Verfügung steht, um zu helfen! Sie haben mich oft mit schnellen, genauen Antworten beruhigt. Ich mag auch, dass Givecloud perfekt mit mehreren unserer anderen Tools und Dienste synchronisiert, einschließlich DonorPerfect und Constant Contact. Dies lässt unsere Kommunikations- und Datenbanksysteme nahtlos funktionieren und hält unser Team auf Kurs. Bewertung gesammelt von und auf G2.com gehostet.

Ich kann keine Nachteile bei der Nutzung von Givecoud erkennen. Zum größten Teil funktioniert es großartig! Es gibt nur ein paar Vorschläge, die mir im letzten Jahr eingefallen sind, die unser Benutzererlebnis verbessern würden. Ich habe diese mit dem Team geteilt und sie haben gesagt, dass die Ideen mit den richtigen Abteilungen für zukünftige Verbesserungen geteilt wurden. Das schätze ich! Bewertung gesammelt von und auf G2.com gehostet.

Nach der Suche nach vielen Tools, die ein Online-Einkaufserlebnis für einen "Geschenkekatalog" für eine gemeinnützige Organisation mit mehreren Spendenfonds erleichtern würden, fand ich Givecloud, eines der wenigen "Do-it-yourself"-Tools, die es gibt. Zusätzlich zum "Online-Shop" konnte ich auch eine Website, E-Mails und E-Karten für Spender einrichten, die zu Ehren von jemandem spenden. Das Support-Team reagiert sehr schnell und der Chatbot liefert tatsächlich sehr hilfreiche Antworten. Ich habe mich ziemlich gut mit Givecloud vertraut gemacht und nutze es jetzt fast täglich, da ich eine gemeinnützige Feiertagsgeschenkekatalog-Kampagne leite. Bewertung gesammelt von und auf G2.com gehostet.

Wir hatten einige Schwierigkeiten bei der Einrichtung einer Integration zwischen Givecloud und Zapier sowie unserem CRM, Virtuous, und das Givecloud-Team hat sein Bestes getan, um das Problem zu lösen. Letztendlich haben wir die Zapier-Integration nicht genutzt und importieren die Spenden manuell in das CRM, was für den Maßstab, den wir derzeit haben, eine "akzeptable" Lösung ist. Dieser Prozess war jedoch frustrierend. Bewertung gesammelt von und auf G2.com gehostet.

What drew us to GiveCloud really was the look of it. All the forms and storefronts look so modern and professional. Ours looked out of date and we're difficult to navigate.

With our Givecloud setup, we finally have a customer interface that's simple, attractive, and so easy to use that we are seeing an increase in donations over just a short time. Bewertung gesammelt von und auf G2.com gehostet.

The backend can be counterintuitive and we've had a few small issues with getting the lists for events right. Like when one person signs themself and a friend up in one purchase, it's tough to parse that information with a report.

Other than small glitches, we are very pleased. Bewertung gesammelt von und auf G2.com gehostet.

As the website administrator at TACF, I've used the GiveCloud platform at least once a week for the past two years. In addition, our organization used it for years before I came on. What I like best about GiveCloud is the customer service. New AI enhancements to live chat generally give me the answer I'm looking for in seconds. When the answer isn't satisfactory, I'm usually able to speak to a live person via chat within minutes. I find the interfaces simple and easy to work with and implementation is generally straightforward. Our development team has appreciated the level of integration with DonorPerfect. Bewertung gesammelt von und auf G2.com gehostet.

While GiveCloud has a great suite of features, there are occasionally things I wish we could do that are not available within the platform. Though they consistently take these suggestions to heart and release improvements, I wish the general depth of functionality was still greater. Sometimes I find the navigation to various functions non-intuitive, but the chat feature always helps me find them. Bewertung gesammelt von und auf G2.com gehostet.

The Franciscan Renewal Center (the Casa) has elevated its donor experience through GiveCloud, making giving effortless, intuitive, and inspiring. The platform’s smooth and secure donation process offers multiple giving options, allowing donors to contribute in the way that best fits their needs. Its visually appealing and user-friendly interface beautifully reflects the spirit of Franciscan generosity, while timely acknowledgments reinforce the impact of each gift. GiveCloud also enables the Casa to share meaningful stories, highlight urgent needs, and engage donors in creative ways. Whether supporting an annual appeal, setting up a recurring donation, or funding a specific initiative, the experience is seamless from start to finish, making it easier than ever to give with purpose and heart. Highly recommended! Bewertung gesammelt von und auf G2.com gehostet.

Resolutions to most initial challenges are resolved. Areas of continued growth include have support hours for the westcoast USA, integrated Wix website embed coding, value of programming fees seem high for services. Bewertung gesammelt von und auf G2.com gehostet.

Der beste Teil von GiveCould ist die Integration mit DonorPerfect. Es kann unsere Online-Formulare verbessern. Es hat unser Online-Formular viel professioneller und benutzerfreundlicher aussehen lassen.

Die Benutzerfreundlichkeit des Produkts und die Implementierung des Systems sind beeindruckend.

Der Kundensupport war hervorragend, vom Vertrieb bis zum Onboarding-Personal. Jeder ist fantastisch in der Zusammenarbeit und nimmt sich die Zeit, den Prozess zu verstehen. Bewertung gesammelt von und auf G2.com gehostet.

Der einzige Nachteil ist unsere Zeit, alles zu verlagern. Bei einer kleinen gemeinnützigen Organisation mit wenigen Mitarbeitern. Wir verlagern die Formulare langsam, wenn Veranstaltungen anstehen. Bewertung gesammelt von und auf G2.com gehostet.

Give cloud is easy to use. I access and use it often. And when I need help, there is a great knowledge base, training videos, and personal 1:1 support is only a few minutes away. In each interaction I've had with a support team member, I've learned something, fixed my problem, and had a great conversation. So many emojis!! Bewertung gesammelt von und auf G2.com gehostet.

I wish the reporting capabilities were a little more robust. But I wouldn't trade that for a decrease in other capabilities. Bewertung gesammelt von und auf G2.com gehostet.