Electric MSP Bewertungen & Produktdetails

They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment. Bewertung gesammelt von und auf G2.com gehostet.

Certain situations can take longer than anticipated. You're not always dealing with the same technician if a particular problem carries over to another day. Bewertung gesammelt von und auf G2.com gehostet.

Speedy and responsive service most of the time. Bewertung gesammelt von und auf G2.com gehostet.

The turnaround time to ensure an employee is fully onboarded is ridiculous. I was told an employee's onboarding ticket can be created the morning of, when I believe it should be completed at least the week prior. An example of this is that my colleague flagged to me a new hire started today on 12/14, but this new hire didn't have access to our identity and access management system. My colleague submitted an onboarding ticket for this new hire around 12/4.

Additionally, it would be much appreciated if Electric technicians summarized what they did on their end to show they have completed an update (i.e. I have relayed this to my colleague and we will update it as soon as possible. Circling back, we have made an update on our end.).

Lastly, it is unclear what capabilities Electric has for laptop logistics. It is very confusing as the user to understand who needs to approve what and why I was never able to send out a laptop via Electric since starting with this organization. I've tried on multiple occasions to get Electric to send out a laptop, but one was never shipped for any of the new hires. Bewertung gesammelt von und auf G2.com gehostet.

They are helpful if you layout the exact issue and guide them to find the solution. Depending on this issue, they can be very efficient and are able to help in a timely manner. It really depends on who you're working with, some people are great! Bewertung gesammelt von und auf G2.com gehostet.

Unfortunately, sometimes I need help with more complicated things like accessing files or adding data to our company server and/or outlook and it is always a challenge to get help with those things.

I need to know the issue for them to solve it. They are not great at troubleshooting.

Depending on the issue and the person you're working with it can take hours to get things done. The tough part is that sometimes they don't message you saying they're still working on it but will go dark for lengthy periods of time. i know they work on multiple tickets at a time, but just the acknowledgement that they are still there would help! Bewertung gesammelt von und auf G2.com gehostet.

I like the idea of the Slack Help Desk. On some items, they are extremely efficient & follow up. Bewertung gesammelt von und auf G2.com gehostet.

I dislike the fact that the Slack Help Desk can't be as interactive for our less tech-savvy employees. If they were to provide screen shares or calls via Slack, I think it would solve most of the current issues we have on customer service. Bewertung gesammelt von und auf G2.com gehostet.

Ability to communicate via Slack is convenient. Bewertung gesammelt von und auf G2.com gehostet.

Repeated administrative mistakes on billing details that have required multiple conversations to straighten out. Multiple instances of delays beyond their SLAs. Bewertung gesammelt von und auf G2.com gehostet.

Die Plattform von Electric ist einfach zu navigieren und erfüllt die erforderlichen Aufgaben, z.B. Off-Boarding, IT-Gesundheitscheck usw. Ihre Integration mit Slack ermöglicht es unseren Teammitgliedern, ihre Probleme schnell zusammen mit ihrem Team zu beheben. Sie arbeiten mit einer Reihe unserer Anwendungen, was mir mehr Sicherheit gibt, dass die Benutzer, die Zugriff haben, die richtigen sind. Sie passen gut zu unseren Bedürfnissen, da wir in einer Remote-Umgebung arbeiten! Bewertung gesammelt von und auf G2.com gehostet.

Nicht viel! Sie arbeiten daran, sich mit mehr Anwendungen zu integrieren, und das wird auch unser Leben erleichtern. Bewertung gesammelt von und auf G2.com gehostet.

Electric hat neu definiert, was es bedeutet, ein moderner Dienstleister zu sein. Mit modernen Werkzeugen zur Optimierung der Kommunikation, des Onboardings und Offboardings ist es erfrischend, eine neue Herangehensweise an einen Markt zu sehen, der sich seit Jahren kaum verändert hat. Bewertung gesammelt von und auf G2.com gehostet.

Es gibt Zeiten, in denen ein altmodischer Anruf beim Support einfach hilft, etwas Einfaches schneller zu lösen, als eine Nachricht zu senden und darauf zu warten, dass die entsprechende Person verfügbar ist, um das Ticket zu bearbeiten, und Electric hat keine gute Möglichkeit, einfach schnell jemanden anzurufen, um etwas zu erledigen. Bewertung gesammelt von und auf G2.com gehostet.

As our team rapidly expanded, IT support could no longer live within one individual (and an individual without much IT experience). Between our great customer success manager (Justin!), the dependable Help Desk (through Slack), the ever-expanding realm of Turbine (online admin portal), and the onsite, ad-hoc technician support -- my company's needs are met. Electric is constantly evolving and improving and that is thanks to their value of customer feedback throughout the partnership. Bewertung gesammelt von und auf G2.com gehostet.

We'd like more saas applications to be supported but understand why some cannot be due to data security. Also the response time and style of communication can vary greatly when slacking the Help Desk but over the past 9 months Electric has worked to improve backend ticket routing and efficiency and I have noticed their improvements Bewertung gesammelt von und auf G2.com gehostet.

That Slack is used for communicating and troubleshooting (front desk). Also, the Customer Success Manager/Team is responsive and doesn't drop the ball. Bewertung gesammelt von und auf G2.com gehostet.

Response time for help desk varies - sometimes quick and sometimes really long so it's unreliable how quick of a response. It's also unclear whether the approval needed was approved by someone else. Bewertung gesammelt von und auf G2.com gehostet.

its easy to reach out (can just slack) so its not as annoying as calling for example Bewertung gesammelt von und auf G2.com gehostet.

i think the technicians make problems a lot more complicated then they are- for example, it took almost two weeks for them to just create an email distribution for my team to use Bewertung gesammelt von und auf G2.com gehostet.