Compare Zoho SalesIQ and tawk.to 
At a Glance
Market Segments
Small-Business (71.9% of reviews)
Small-Business (74.9% of reviews)
Entry-Level Pricing
$0.00 3 Operator Per Month
Free Per Month
Zoho SalesIQ
Star Rating
(281)4.4 out of 5
Market Segments
Small-Business (71.9% of reviews)
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing planstawk.to
Star Rating
(190)4.5 out of 5
Market Segments
Small-Business (74.9% of reviews)
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its "Live Chat" feature, scoring 8.8, which reviewers mention provides a seamless experience for real-time customer interactions, while Zoho SalesIQ's "In-App Messaging" scored slightly lower at 8.8, indicating a solid but less favored option.
- Reviewers mention that tawk.to's "Ease of Setup" is rated at 9.3, making it particularly user-friendly for small businesses, whereas Zoho SalesIQ's setup is rated lower at 8.5, suggesting a more complex onboarding process.
- G2 users highlight tawk.to's superior "Customization Interface" with a score of 8.8, allowing for extensive personalization of chat widgets, while Zoho SalesIQ's customization options are rated lower at 8.2, indicating less flexibility in tailoring the user experience.
- Users on G2 report that tawk.to's "Quality of Support" is rated at 8.4, with many reviewers praising the responsiveness and helpfulness of the support team, compared to Zoho SalesIQ's support rating of 8.2, which, while still good, may not meet the same level of user satisfaction.
- Reviewers mention that tawk.to's "Lead Generation" capabilities, particularly in "Lead Builder," scored 8.3, which is on par with Zoho SalesIQ, but users feel tawk.to provides a more intuitive interface for building leads.
- Users say that tawk.to's "Mobile Optimization" is rated at 7.4, which is slightly lower than Zoho SalesIQ's rating of 7.4, but many users feel that tawk.to's mobile experience is more straightforward and user-friendly, enhancing accessibility for on-the-go management.
Featured Products
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Customerly
(35)
Customer Self-Service
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Pricing
Entry-Level Pricing
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Zoho SalesIQ
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.6
237
9.1
164
Ease of Use
8.7
237
9.1
163
Ease of Setup
8.5
166
9.3
78
Ease of Admin
8.7
168
9.1
76
Quality of Support
8.2
225
8.4
133
Has the product been a good partner in doing business?
8.8
162
8.9
65
Product Direction (% positive)
8.7
235
9.0
156
Features by Category
Messenger
8.2
11
|
Verified
Not enough data
8.3
11
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
Channels
8.7
10
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
9
|
Verified
Not enough data
Customers
8.9
15
|
Verified
Not enough data
8.6
15
|
Verified
Not enough data
8.3
15
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
7.1
11
Not enough data
7.4
12
Not enough data
8.1
12
Not enough data
7.7
13
Not enough data
7.7
8
Not enough data
Platform
8.1
12
Not enough data
8.0
11
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.6
7
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.0
55
|
Verified
9.3
130
|
Verified
8.7
54
|
Verified
8.9
131
|
Verified
8.4
38
8.0
97
|
Verified
8.8
42
|
Verified
9.0
115
|
Verified
Feature Not Available
8.4
38
Internal Use
8.3
55
|
Verified
8.5
124
|
Verified
Feature Not Available
8.9
120
|
Verified
8.4
53
|
Verified
8.5
110
8.2
41
8.7
112
|
Verified
Feature Not Available
8.7
108
|
Verified
8.6
48
|
Verified
8.4
109
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
7.7
17
Not enough data
7.7
16
Not enough data
7.2
13
Not enough data
7.5
10
Not enough data
8.0
10
Not enough data
Self-Service Platform
7.5
10
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
Training
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
8.3
8
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Attribution
6.9
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
Discovery
7.5
6
Not enough data
7.8
6
Not enough data
6.9
6
Not enough data
Management
7.5
6
Not enough data
7.0
5
Not enough data
Platform
7.3
5
Not enough data
7.5
6
Not enough data
Categories
Categories
Shared Categories
Zoho SalesIQ and tawk.to are categorized as Live Chat
Unique Categories
Zoho SalesIQ is categorized as Conversational Marketing, Chatbots, Sales Coaching, Customer Self-Service, Visitor Identification, and Lead Scoring
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.7%
Marketing and Advertising
8.1%
Computer Software
7.7%
Financial Services
4.6%
Insurance
4.2%
Other
57.7%
Computer Software
12.6%
Information Technology and Services
10.9%
Marketing and Advertising
8.7%
Internet
5.5%
Education Management
4.4%
Other
57.9%
Most Helpful Reviews
Zoho SalesIQ
Most Helpful Favorable Review
Aron M.
Verified User in Information Technology and Services
The best about Zoho Sales IQ is its very easy integration into the website, but what is also really appreciable is the very intuitive user interface and the well working mobile application
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
its got to be that app, glad android has an app but when you are away from the computer its hard to get the alerts on the app not sure if its the data on phone but app needs improvement and custom fields needs work
tawk.to
Most Helpful Favorable Review
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Most Helpful Critical Review
Suranjit C.
Verified User in Financial Services
Their customer support is the worst. Seems like a mistake going with them as they don't seem to care after we based our customer support infrastructure on this tool
Aron M.
Verified User in Information Technology and Services
The best about Zoho Sales IQ is its very easy integration into the website, but what is also really appreciable is the very intuitive user interface and the well working mobile application
Gaurav S.
Verified User in Information Technology and Services
The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.
Verified User in Non-Profit Organization Management
its got to be that app, glad android has an app but when you are away from the computer its hard to get the alerts on the app not sure if its the data on phone but app needs improvement and custom fields needs work
Suranjit C.
Verified User in Financial Services
Their customer support is the worst. Seems like a mistake going with them as they don't seem to care after we based our customer support infrastructure on this tool
Discussions
Zoho SalesIQ has no discussions with answers
What is tawk.to used for?
1 comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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