Compare Zoho CRM and monday CRM 
At a Glance
Market Segments
Small-Business (61.8% of reviews)
Small-Business (78.6% of reviews)
Entry-Level Pricing
Free
$12.00 Per Month
Zoho CRM
Star Rating
(2,743)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansmonday CRM
Star Rating
(920)4.6 out of 5
Market Segments
Small-Business (78.6% of reviews)
Entry-Level Pricing
$12.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM's Lead Management feature scores an 8.3, which is slightly lower than monday CRM's 8.6. Reviewers mention that while Zoho provides solid lead tracking, monday CRM's intuitive interface makes it easier to manage and follow up on leads effectively.
- Reviewers mention that monday CRM excels in Task Management with a score of 8.8 compared to Zoho CRM's 8.1. Users say that the visual task boards in monday CRM enhance productivity and collaboration, making it easier to assign and track tasks across teams.
- G2 users highlight that Zoho CRM's Quality of Support is rated at 7.6, which is lower than monday CRM's 8.6. Users report that monday CRM offers more responsive customer service and a more comprehensive knowledge base, making it easier to resolve issues quickly.
- Users on G2 mention that the Ease of Use for monday CRM is rated at 8.9, significantly higher than Zoho CRM's 8.2. Reviewers say that monday CRM's user-friendly interface and customizable dashboards make it more accessible for new users.
- Reviewers say that Zoho CRM's Sales Force Automation features, particularly in Opportunity & Pipeline Management, score 8.1, which is on par with monday CRM's 8.5. However, users report that monday CRM's visual pipeline management tools provide a clearer overview of sales stages.
- Users report that both platforms offer CRM Integration capabilities, but monday CRM scores higher at 8.9 compared to Zoho CRM's 8.3. Reviewers mention that monday CRM's integration with various third-party applications is seamless, enhancing overall functionality.
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Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
monday CRM
Basic
$12.00
Per Month
Organize all your team’s leads, contacts, & deals
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards
Free Trial
Zoho CRM
Free Trial is available
monday CRM
Free Trial is available
Ratings
Meets Requirements
8.4
2,326
8.6
662
Ease of Use
8.2
2,336
8.9
674
Ease of Setup
7.8
1,064
8.5
470
Ease of Admin
8.0
974
8.9
392
Quality of Support
7.6
2,126
8.6
582
Has the product been a good partner in doing business?
8.0
952
8.9
386
Product Direction (% positive)
7.9
2,262
9.3
639
Features by Category
Sales Force Automation
8.5
1507
|
Verified
8.5
427
8.2
766
|
Verified
7.9
363
8.1
1431
|
Verified
8.5
424
8.1
1515
|
Verified
8.8
461
7.7
1082
|
Verified
7.8
334
8.3
563
|
Verified
8.3
384
7.9
1111
|
Verified
7.8
340
7.9
1098
|
Verified
7.6
343
8.2
1213
|
Verified
7.9
371
Marketing Automation
8.0
1232
|
Verified
7.6
353
7.9
1195
|
Verified
7.8
347
8.3
1408
|
Verified
8.6
414
7.9
1025
|
Verified
7.5
325
Customer Support
8.0
1095
|
Verified
8.4
365
7.8
1098
|
Verified
8.0
305
7.9
1132
|
Verified
8.4
328
7.7
970
|
Verified
7.1
291
8.0
1011
|
Verified
8.0
345
Reporting & Analytics
8.1
1391
|
Verified
8.3
398
8.1
1448
|
Verified
8.7
453
8.0
949
|
Verified
8.0
360
Mobile & Social
8.0
981
|
Verified
7.9
281
8.0
993
|
Verified
7.4
248
7.9
1097
|
Verified
7.8
365
Platform
8.0
740
|
Verified
8.8
409
8.1
716
|
Verified
8.8
401
8.4
746
|
Verified
8.7
415
8.0
540
|
Verified
8.1
340
7.7
443
|
Verified
7.6
289
8.0
614
|
Verified
8.0
372
8.3
732
|
Verified
8.6
399
8.0
562
|
Verified
7.9
337
Integration
8.3
556
|
Verified
8.2
378
8.0
539
|
Verified
7.9
328
7.9
508
|
Verified
8.1
319
Generative AI
Feature Not Available
7.2
217
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Not enough data
Pricing
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Not enough data
Quoting
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.0
40
Not enough data
8.4
37
Not enough data
Admin
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Not enough data
Channels
8.0
42
Not enough data
7.4
38
Not enough data
8.0
35
Not enough data
Platform
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.4
68
Not enough data
8.3
70
Not enough data
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Not enough data
Integrations
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Not enough data
Platform
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
Employee Features
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Not enough data
Organization
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
67
Not enough data
Sales Analysis
8.4
61
Not enough data
8.5
65
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.7
114
Not enough data
8.8
112
Not enough data
8.2
102
Not enough data
8.1
97
Not enough data
8.9
110
Not enough data
8.8
110
Not enough data
8.4
105
Not enough data
Repeatability and Reportability
8.4
102
Not enough data
8.5
106
Not enough data
8.6
100
Not enough data
8.1
96
Not enough data
8.0
79
Not enough data
AI and Automation
8.5
104
Not enough data
8.6
103
Not enough data
8.4
99
Not enough data
8.2
91
Not enough data
8.0
85
Not enough data
Generative AI
Feature Not Available
Not enough data
Customer Requirements
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Not enough data
Contracts
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Not enough data
Revenue
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Not enough data
Platform Basics
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Not enough data
Content
8.9
66
Not enough data
8.6
63
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.5
62
Not enough data
Collaboration
8.7
63
Not enough data
8.5
65
Not enough data
9.0
67
Not enough data
8.9
70
Not enough data
8.6
64
Not enough data
8.6
62
Not enough data
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
105
Not enough data
8.3
109
Not enough data
8.2
103
Not enough data
8.5
114
Not enough data
8.4
105
Not enough data
Predictive Analytics
8.5
106
Not enough data
8.2
99
Not enough data
8.0
86
Not enough data
8.1
92
Not enough data
Sales Management
8.3
112
Not enough data
8.2
91
Not enough data
8.4
105
Not enough data
8.6
112
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.2
98
8.0
114
8.3
104
7.9
92
8.3
105
Feature Not Available
Customizations
8.7
109
8.1
134
8.7
107
8.1
41
8.7
107
8.6
138
8.7
103
8.2
37
8.5
108
8.1
134
Generative AI
Feature Not Available
7.7
83
Incentives
8.2
123
|
Verified
7.4
169
8.3
130
|
Verified
7.9
185
8.0
122
|
Verified
7.6
164
8.3
131
|
Verified
7.9
176
Personalization
8.5
147
|
Verified
8.3
211
8.5
148
|
Verified
8.3
199
8.5
154
|
Verified
8.9
226
8.3
141
|
Verified
8.7
198
Administrative
8.4
140
|
Verified
8.2
207
8.4
143
|
Verified
8.3
198
8.3
132
7.8
152
Categories
Categories
Shared Categories
Zoho CRM and monday CRM are categorized as Email Tracking, Sales Performance Management, CRM, and Sales Platforms
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Sales Gamification, CPQ, Lead Capture, Lead Scoring, and Sales Enablement
monday CRM has no unique categories
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
monday CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.3%
Marketing and Advertising
12.3%
Information Technology and Services
7.9%
Computer Software
5.0%
Construction
4.6%
Real Estate
3.9%
Other
66.2%
Most Helpful Reviews
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
monday CRM
Most Helpful Favorable Review
Adrit L.
Verified User in Alternative Medicine
A lot of details can be included under one umbrella. As a content creator, I have been able to add content, get them reviewed, add or remove articles, make substantial changes to our websites, add new members, view task progress, add deadlines for team...
Most Helpful Critical Review
Lawrence S.
Verified User in Marketing and Advertising
I purchased the Pro software, which apparently includes "Guest access". I spent three weeks getting everything set up with 15 sub boards. I shared the sub board with my client and they couldn't see anything. Because the sub-board is mirroring columns from...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Adrit L.
Verified User in Alternative Medicine
A lot of details can be included under one umbrella. As a content creator, I have been able to add content, get them reviewed, add or remove articles, make substantial changes to our websites, add new members, view task progress, add deadlines for team...
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Lawrence S.
Verified User in Marketing and Advertising
I purchased the Pro software, which apparently includes "Guest access". I spent three weeks getting everything set up with 15 sub boards. I shared the sub board with my client and they couldn't see anything. Because the sub-board is mirroring columns from...
Alternatives
Discussions
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
Can I use Monday.com to set-up an online application or a questionnaire for my external clients?
1 comment
MY
Yes. Easy to do.Read more
What is monday sales CRM used for?
1 comment
PK
Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management...Read more
monday CRM has no more discussions with answers
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