Compare Zendesk Sell and Zendesk Sunshine 
At a Glance
Market Segments
Small-Business (63.2% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
No pricing available
Zendesk Sell
Star Rating
(488)4.2 out of 5
Market Segments
Small-Business (63.2% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Browse all 4 pricing plansZendesk Sunshine
Star Rating
(42)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
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Zendesk Sell vs Zendesk Sunshine
When assessing the two solutions, reviewers found Zendesk Sunshine easier to use and administer. However, Zendesk Sell is easier to set up. Reviewers agreed that both vendors make it equally easy to do business overall.
- Reviewers felt that Zendesk Sunshine meets the needs of their business better than Zendesk Sell.
- When comparing quality of ongoing product support, reviewers felt that Zendesk Sunshine is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zendesk Sell over Zendesk Sunshine.
Pricing
Entry-Level Pricing
Zendesk Sell
Zendesk Sell Team
$19.00
1 user per month billed annually
The essentials to organize and track sales activities.
- 2 customizable sales pipelines
- Full featured mobile CRM
- Email integration with tracking
Zendesk Sunshine
No pricing availableFree Trial
Zendesk Sell
Free Trial is available
Zendesk Sunshine
No trial information availableRatings
Meets Requirements
8.2
433
8.8
34
Ease of Use
8.6
432
9.1
35
Ease of Setup
8.7
179
8.5
19
Ease of Admin
8.7
178
9.1
18
Quality of Support
8.4
390
8.9
29
Has the product been a good partner in doing business?
8.8
174
8.8
17
Product Direction (% positive)
8.5
423
7.3
34
Features by Category
Sales Force Automation
8.4
357
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
344
|
Verified
Not enough data
8.2
357
|
Verified
Not enough data
7.5
225
|
Verified
Not enough data
8.3
275
|
Verified
Not enough data
7.7
189
|
Verified
Not enough data
7.7
192
|
Verified
Not enough data
8.0
219
Not enough data
Marketing Automation
7.5
224
|
Verified
Not enough data
7.6
162
|
Verified
Not enough data
8.2
300
|
Verified
Not enough data
7.4
169
|
Verified
Not enough data
Customer Support
8.0
221
Not enough data
8.0
214
Not enough data
8.1
240
Not enough data
7.9
192
|
Verified
Not enough data
8.0
187
|
Verified
Not enough data
Reporting & Analytics
8.1
317
|
Verified
Not enough data
8.2
349
|
Verified
Not enough data
7.9
265
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
266
|
Verified
Not enough data
Platform
7.8
133
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.1
85
Not enough data
7.0
16
Not enough data
8.1
108
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
7.8
88
Not enough data
Integration
8.6
135
|
Verified
Not enough data
8.1
99
|
Verified
Not enough data
7.6
93
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Integrated Workflows
6.0
5
Not enough data
6.7
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
6.0
5
Not enough data
5.0
5
Not enough data
6.3
5
Not enough data
Repeatability and Reportability
5.3
5
Not enough data
5.7
5
Not enough data
5.7
5
Not enough data
4.7
5
Not enough data
Not enough data
Not enough data
AI and Automation
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Data Sourcing
7.7
31
Not enough data
7.6
32
Not enough data
7.5
29
Not enough data
8.0
34
Not enough data
8.1
30
Not enough data
Predictive Analytics
8.1
31
Not enough data
8.0
32
Not enough data
7.6
28
Not enough data
7.4
30
Not enough data
Sales Management
8.3
34
Not enough data
8.1
28
Not enough data
8.0
34
Not enough data
8.5
34
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.3
9
Not enough data
6.9
8
Not enough data
7.9
8
Not enough data
8.8
7
Not enough data
Contacts
7.6
9
Not enough data
8.1
7
Not enough data
7.8
9
Not enough data
Insights
8.3
9
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
8.5
8
Not enough data
Analytics
7.2
6
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
Customizations
7.9
7
Not enough data
7.9
7
Not enough data
6.9
8
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
5.3
6
Not enough data
5.0
6
Not enough data
4.2
6
Not enough data
5.0
5
Not enough data
Personalization
4.7
6
Not enough data
Not enough data
Not enough data
6.7
7
Not enough data
6.0
5
Not enough data
Administrative
6.4
6
Not enough data
4.7
6
Not enough data
5.0
5
Not enough data
Categories
Categories
Shared Categories
Zendesk Sell and Zendesk Sunshine share no categories
Unique Categories
Zendesk Sell is categorized as Sales Platforms, Sales Analytics, CRM, Email Tracking, Outbound Call Tracking, Sales Engagement, and Sales Performance Management
Zendesk Sunshine is categorized as No-Code Development Platforms
Reviews
Reviewers' Company Size
Zendesk Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Sunshine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.1%
Computer Software
7.1%
Information Technology and Services
6.2%
Internet
5.2%
Construction
4.8%
Other
63.7%
Consumer Services
14.3%
Information Technology and Services
11.9%
Marketing and Advertising
7.1%
Computer Software
7.1%
Telecommunications
4.8%
Other
54.8%
Most Helpful Reviews
Zendesk Sell
Most Helpful Favorable Review
Kane R.
Verified User in Computer Software
Simplicity, and ease of use. The interface is very simple, and much more modern. This meant that adoption was very quick.
Most Helpful Critical Review
Verified User in Internet
The UI isn't all that great, especially the company page. The search feature could be easier to filter the results. Also, companies and contacts should have separate listings (ways to differentiate besides the picture to the left of the name). Would like...
Zendesk Sunshine
Most Helpful Favorable Review
Verified User in Consumer Services
It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up...
Most Helpful Critical Review
LEONARDO BERGONZI S. J.
Verified User in Legal Services
Some action need more specification because it's still hard understand on the transaction field.
Kane R.
Verified User in Computer Software
Simplicity, and ease of use. The interface is very simple, and much more modern. This meant that adoption was very quick.
Verified User in Consumer Services
It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up...
Verified User in Internet
The UI isn't all that great, especially the company page. The search feature could be easier to filter the results. Also, companies and contacts should have separate listings (ways to differentiate besides the picture to the left of the name). Would like...
LEONARDO BERGONZI S. J.
Verified User in Legal Services
Some action need more specification because it's still hard understand on the transaction field.
Alternatives
Discussions
Does Base have a file size limit for email attachments?
2 comments
SS
Yes. Just like Google has a 25 MB limit per email. Also, I believe you may only send 300-500 emails in a 24 hour period Read more
Can we integrate SELL with an invoicing tool, or use it with T-SHEETS?
2 comments
MG
None that I've seen. We use it mostly for forecasting, goals, and contact management, but I don't think it lends itself to invoicing by design.Read more
Maps
2 comments
SW
I do not think so- especially due to the way I utilize leads. The moment I make contact with a "lead" that lead transitions to a contact- once that contact...Read more
Zendesk Sunshine has no discussions with answers
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