Compare Zammad and osTicket 
- Users report that osTicket excels in ticket creation user experience with a score of 8.6, while Zammad falls slightly behind at 8.0, indicating that osTicket may offer a more intuitive interface for creating tickets.
- Reviewers mention that osTicket has a superior ticket response user experience, scoring 8.7 compared to Zammad's 7.0, suggesting that users find it easier to manage and respond to tickets in osTicket.
- G2 users highlight that osTicket's workflow management is rated at 8.0, which is notably higher than Zammad's 6.7, indicating that osTicket provides more robust tools for managing ticket workflows effectively.
- Users on G2 appreciate osTicket's response automation features, scoring 8.4, which may streamline support processes better than Zammad, which lacks a specific score in this area.
- Reviewers say that osTicket's customer portal is rated at 8.1, offering a better user experience compared to Zammad's 7.0, which could enhance customer interactions and self-service capabilities.
- Users report that osTicket's ease of use is rated at 8.2, while Zammad shines with a higher score of 9.0, indicating that Zammad may be more user-friendly overall, particularly for new users.
The agent interface is very quick. I like that we see a running list of current activity.
It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find...
The massive amount of customization puts this helpdesk ahead of any other hosted solution. As well, the ability to create tickets from from emails is a huge help.
The product has an unfinished feel about it. There are almost no integration with other services. Much of the things I do like about this are things that I dislike. The admin interface feels like it is designed for the team that coded it. The front end has...
The agent interface is very quick. I like that we see a running list of current activity.
The massive amount of customization puts this helpdesk ahead of any other hosted solution. As well, the ability to create tickets from from emails is a huge help.
It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find...
The product has an unfinished feel about it. There are almost no integration with other services. Much of the things I do like about this are things that I dislike. The admin interface feels like it is designed for the team that coded it. The front end has...
