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Compare Wati and Zoho Desk 
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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Wati
Star Rating
(452)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansZoho Desk
Star Rating
(7,182)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Wati. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized in one place, making it easy to track tickets and respond to customers.
- Users say that Wati shines in its ease of use, particularly for customer communications via WhatsApp. Reviewers highlight the simple interface that allows for quick replies and efficient chat management, making it a preferred choice for businesses looking to streamline their customer support.
- According to verified reviews, Zoho Desk offers a robust support system, with many users noting the excellent customer service during their transition from other platforms. This level of support is a significant advantage for businesses that require assistance during implementation and integration.
- Reviewers mention that Wati's setup process is straightforward and user-friendly, with clear guidance provided during initial configuration. This ease of setup is particularly appealing for small businesses that may not have extensive technical resources.
- G2 reviewers highlight that while Zoho Desk has a broader range of advanced functionalities at competitive pricing, Wati's focus on WhatsApp communications makes it a strong contender for businesses prioritizing mobile customer interactions.
- Users express mixed feelings about the scalability of both products. While Zoho Desk is praised for its comprehensive features suitable for growing businesses, some users feel that Wati, despite its simplicity, may lack the depth needed for more complex customer service needs as businesses expand.
Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Wati
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
350
8.7
5,711
Ease of Use
9.2
359
8.5
5,789
Ease of Setup
9.0
321
8.1
5,064
Ease of Admin
9.1
269
8.3
4,759
Quality of Support
8.6
342
8.3
5,137
Has the product been a good partner in doing business?
9.1
265
8.4
4,297
Product Direction (% positive)
9.3
330
8.9
5,475
Features by Category
Ticket and Case Management
Not enough data
8.6
3346
|
Verified
Not enough data
8.5
3299
|
Verified
Not enough data
8.3
3076
|
Verified
Not enough data
8.3
2917
|
Verified
Not enough data
8.2
2637
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2913
|
Verified
Not enough data
8.3
2504
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
356
Communication Channels
Not enough data
8.3
2854
|
Verified
Not enough data
8.6
3077
|
Verified
Not enough data
8.2
2387
|
Verified
Not enough data
8.0
2147
|
Verified
Not enough data
7.8
1908
|
Verified
Platform
Not enough data
8.1
2285
|
Verified
Not enough data
8.2
2734
|
Verified
Not enough data
8.4
2832
|
Verified
Not enough data
8.1
2252
|
Verified
Not enough data
8.2
2791
|
Verified
Not enough data
8.4
2951
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Feature Not Available
8.2
572
Feature Not Available
8.0
557
Feature Not Available
7.3
549
Design
8.7
153
7.9
546
7.9
153
7.7
555
8.6
165
8.1
551
8.4
153
8.1
546
8.7
155
8.1
532
Generative AI
Feature Not Available
7.5
427
Feature Not Available
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Functionality
8.8
129
Not enough data
8.5
117
Not enough data
8.5
114
Not enough data
Support
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Not enough data
Responses
8.6
172
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Not enough data
Platform
8.7
163
Not enough data
8.8
141
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Not enough data
Generative AI
7.3
96
Not enough data
Feature Not Available
Not enough data
Messaging Channels
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Not enough data
Administration
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2734
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
713
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1509
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
763
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.8
83
Generative AI
Feature Not Available
8.2(won by default)
119
Feature Not Available
8.1(won by default)
117
Process
8.3
55
8.7(won by 0.4)
490
8.5
56
9.0(won by 0.5)
634
8.5(tied score)
54
8.5(tied score)
487
Channels
Feature Not Available
9.0(won by default)
624
8.4
56
8.5(won by 0.1)
543
8.6
59
8.7(won by 0.1)
514
7.7
50
8.6(won by 0.9)
457
8.5
51
8.8(won by 0.3)
482
Insight
8.0
49
8.7(won by 0.7)
493
Feature Not Available
8.9(won by default)
545
Feature Not Available
8.8(won by default)
515
Feature Not Available
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
WhatsApp Messaging - WhatsApp Marketing
9.1
89
Not enough data
9.4
90
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
88
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Wati and Zoho Desk are categorized as Customer Communications Management and Social Customer Service
Unique Categories
Wati is categorized as Chatbots, Communication Platform as a Service (CPaaS), Proactive Notification, and WhatsApp Marketing
Zoho Desk is categorized as Complaint Management, Digital Customer Service Platforms, Contact Center Knowledge Base, Google Workspace for Sales, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
10.2%
Information Technology and Services
7.3%
Retail
6.6%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.8%
Other
64.1%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Discussions
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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