Compare Wati and respond.io 
At a Glance
Market Segments
Small-Business (79.7% of reviews)
Small-Business (76.4% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
Wati
Star Rating
(322)4.6 out of 5
Market Segments
Small-Business (79.7% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansrespond.io
Star Rating
(279)4.8 out of 5
Market Segments
Small-Business (76.4% of reviews)
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that respond.io excels in multi-channel coverage with a score of 9.3, allowing businesses to manage various communication channels seamlessly, while WATI falls short with a score of 7.9, limiting its effectiveness in handling diverse customer interactions.
- Reviewers mention that respond.io's quality of support is highly rated at 9.3, indicating a strong commitment to customer service, whereas WATI's support quality is rated lower at 8.7, suggesting potential challenges in receiving timely assistance.
- G2 users highlight that respond.io offers superior ease of integration with a score of 8.8, making it easier for businesses to connect with existing systems, while WATI's integration ease is rated at 8.6, which may require more effort for users to set up.
- Users on G2 say that respond.io's proactive engagement features score 9.0, enabling businesses to initiate conversations effectively, while WATI's score of 8.8 indicates a less robust capability in this area, potentially affecting user engagement strategies.
- Reviewers mention that respond.io shines in its analytics capabilities with a score of 8.0, providing valuable insights into customer interactions, whereas WATI's analytics score of 9.0 suggests it may offer more comprehensive reporting features, but users feel it could be more user-friendly.
- Users report that respond.io's automation features, particularly in automated replies, score 9.2, allowing for efficient customer communication, while WATI's score of 8.9 indicates it also offers automation but may not be as effective in streamlining responses.
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Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Wati
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
9.0
248
9.1
144
Ease of Use
9.2
252
9.3
201
Ease of Setup
9.0
214
9.1
163
Ease of Admin
9.2
191
9.3
99
Quality of Support
8.7
243
9.2
135
Has the product been a good partner in doing business?
9.2
189
9.3
99
Product Direction (% positive)
9.2
228
9.6
144
Features by Category
Channels
Feature Not Available
9.3
103
Feature Not Available
8.9
99
Feature Not Available
Feature Not Available
Design
8.7
109
9.0
98
8.0
109
Feature Not Available
8.6
120
8.9
101
8.4
109
8.9
99
8.7
110
9.0
97
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
69
Functionality
8.9
81
Not enough data
8.8
71
Not enough data
8.6
69
Not enough data
Support
8.9
76
Not enough data
8.6
71
Not enough data
8.8
80
Not enough data
Responses
8.6
117
Not enough data
8.8
115
Not enough data
8.7
113
Not enough data
8.6
108
Not enough data
8.6
101
Not enough data
Platform
8.8
112
Not enough data
8.8
87
Not enough data
8.6
109
Not enough data
8.1
108
Not enough data
Feature Not Available
Not enough data
8.8
99
Not enough data
8.8
101
Not enough data
Generative AI
7.7
46
Not enough data
Feature Not Available
Not enough data
Conversational Platform
Not enough data
9.0
71
Not enough data
9.0
70
Not enough data
8.8
71
Not enough data
9.0
70
Support Automation
Not enough data
8.9
69
Not enough data
8.6
69
Not enough data
8.8
70
Not enough data
8.7
70
Generative AI
Not enough data
Feature Not Available
Not enough data
8.0
50
Messaging Channels
7.4
32
Not enough data
Feature Not Available
Not enough data
6.8
33
Not enough data
9.0
54
Not enough data
Administration
9.3
52
Not enough data
8.9
52
Not enough data
8.2
47
Not enough data
8.6
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.1(won by default)
31
Not enough data
8.6(won by default)
34
Not enough data
8.8(won by default)
31
Not enough data
Channels
Feature Not Available
Not enough data
8.6(won by default)
34
Not enough data
8.7(won by default)
36
Not enough data
8.4(won by default)
28
Not enough data
8.6(won by default)
31
Not enough data
Insight
8.5(won by default)
28
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.4
34
9.5
16
9.6
35
9.7
15
9.4
35
9.6
16
9.3
35
9.2
16
9.3
35
9.3
16
9.3
35
9.4
16
WhatsApp Business Platform - WhatsApp Marketing
8.9
33
9.5
16
9.5
32
9.5
16
8.9
30
9.1
16
8.9
31
9.4
16
Categories
Categories
Shared Categories
Wati and respond.io are categorized as Customer Communications Management and WhatsApp Marketing
Unique Categories
Wati is categorized as Chatbots, Communication Platform as a Service, Proactive Notification, and Social Customer Service
respond.io is categorized as Conversational Support
Reviews
Reviewers' Company Size
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
11.5%
Marketing and Advertising
6.6%
Information Technology and Services
6.2%
Retail
5.6%
Health, Wellness and Fitness
5.2%
Other
64.9%
Marketing and Advertising
7.2%
Leisure, Travel & Tourism
6.5%
Information Technology and Services
6.5%
Consumer Services
5.4%
Computer Software
5.4%
Other
68.8%
Most Helpful Reviews
Wati
Most Helpful Favorable Review
Akhil S.
Verified User in Arts and Crafts
I have been using WATI for my brand Use Me Works for more than a year. It's automation and communication has helped us keep our customers informed about the order status, abandoned carts, and various promotions we want to roll out. The best thing about WATI...
Most Helpful Critical Review
Prabhu K.
Verified User in Education Management
Worst customer support system. I was really schoked how can a support software team can be so much rediculous.
respond.io
Most Helpful Favorable Review
Verified User in Manufacturing
the truth is I don't like it because it doesn't allow us to see the client's profile picture we don't know if the person writing to us is a man or a woman
Most Helpful Critical Review
Verified User in Information Technology and Services
Works better on a PC but not good on mobile devices as I find it difficult to use.
Akhil S.
Verified User in Arts and Crafts
I have been using WATI for my brand Use Me Works for more than a year. It's automation and communication has helped us keep our customers informed about the order status, abandoned carts, and various promotions we want to roll out. The best thing about WATI...
Verified User in Manufacturing
the truth is I don't like it because it doesn't allow us to see the client's profile picture we don't know if the person writing to us is a man or a woman
Prabhu K.
Verified User in Education Management
Worst customer support system. I was really schoked how can a support software team can be so much rediculous.
Verified User in Information Technology and Services
Works better on a PC but not good on mobile devices as I find it difficult to use.
Discussions
Can i send custom pdf by template by providing custom link tomy customer?
2 comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
What does respond io do?
2 comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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