Compare Vtiger All-In-One CRM and Zoho CRM 
At a Glance
Market Segments
Small-Business (67.4% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Free
Vtiger All-In-One CRM
Star Rating
(411)4.3 out of 5
Market Segments
Small-Business (67.4% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plansZoho CRM
Star Rating
(2,743)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in its Sales Force Automation features, particularly in Contact & Account Management with a score of 8.5, while Vtiger All-In-One CRM offers a slightly higher score of 8.7 in the same category, indicating a more robust management system for contacts and accounts.
- Reviewers mention that Vtiger's Quality of Support is notably higher at 8.6 compared to Zoho's 7.6, suggesting that users find Vtiger's customer service more responsive and helpful when issues arise.
- G2 users highlight that Zoho CRM's Ease of Setup is rated at 7.8, which is comparable to Vtiger's 7.9, indicating that both platforms are relatively easy to implement, but Vtiger has a slight edge in user onboarding experience.
- Users on G2 report that Vtiger's Lead Management capabilities are superior, scoring 8.4 compared to Zoho's 8.3, which suggests that Vtiger may provide better tools for tracking and nurturing leads through the sales funnel.
- Reviewers mention that Zoho CRM's Marketing Automation features, particularly in Email Marketing, score 8.0, while Vtiger's score of 7.7 indicates that Zoho may offer more effective tools for email campaigns and marketing outreach.
- Users say that Vtiger's Customer Support Portal is rated at 8.0, which is higher than Zoho's 7.8, suggesting that Vtiger provides a more user-friendly and accessible support system for troubleshooting and assistance.
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Pricing
Entry-Level Pricing
Vtiger All-In-One CRM
ONE GROWTH
$12.00
1 User Per Month
A CRM for small and medium-sized businesses.
- Lead and Contact Management
- Salesforce Automation - Multiple pipelines
- Internal Collaboration
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Vtiger All-In-One CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.6
356
8.4
2,326
Ease of Use
8.2
357
8.2
2,336
Ease of Setup
7.9
211
7.8
1,064
Ease of Admin
8.2
211
8.0
974
Quality of Support
8.6
341
7.6
2,126
Has the product been a good partner in doing business?
8.6
203
8.0
952
Product Direction (% positive)
8.8
344
7.9
2,262
Features by Category
Sales Force Automation
8.7
179
|
Verified
8.5
1507
|
Verified
Feature Not Available
8.2
766
|
Verified
8.1
165
|
Verified
8.1
1431
|
Verified
7.9
169
|
Verified
8.1
1515
|
Verified
7.2
33
7.7
1082
|
Verified
7.8
132
|
Verified
8.3
563
|
Verified
7.8
143
|
Verified
7.9
1111
|
Verified
8.2
141
|
Verified
7.9
1098
|
Verified
8.2
130
|
Verified
8.2
1213
|
Verified
Marketing Automation
7.7
135
|
Verified
8.0
1232
|
Verified
7.7
130
|
Verified
7.9
1195
|
Verified
8.4
158
|
Verified
8.3
1408
|
Verified
7.7
95
|
Verified
7.9
1025
|
Verified
Customer Support
8.3
126
|
Verified
8.0
1095
|
Verified
8.0
111
|
Verified
7.8
1098
|
Verified
8.1
122
|
Verified
7.9
1132
|
Verified
8.1
82
7.7
970
|
Verified
8.1
98
|
Verified
8.0
1011
|
Verified
Reporting & Analytics
8.1
172
|
Verified
8.1
1391
|
Verified
8.0
180
|
Verified
8.1
1448
|
Verified
7.8
126
|
Verified
8.0
949
|
Verified
Mobile & Social
7.4
83
|
Verified
8.0
981
|
Verified
7.1
78
|
Verified
8.0
993
|
Verified
6.8
118
|
Verified
7.9
1097
|
Verified
Platform
8.4
117
|
Verified
8.0
740
|
Verified
8.4
115
|
Verified
8.1
716
|
Verified
8.7
120
|
Verified
8.4
746
|
Verified
8.0
77
|
Verified
8.0
540
|
Verified
7.3
23
|
Verified
7.7
443
|
Verified
7.8
100
|
Verified
8.0
614
|
Verified
8.5
116
|
Verified
8.3
732
|
Verified
7.9
94
|
Verified
8.0
562
|
Verified
Integration
8.0
110
|
Verified
8.3
556
|
Verified
7.6
67
|
Verified
8.0
539
|
Verified
6.8
71
|
Verified
7.9
508
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Ticket and Case Management
8.4
44
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.5
48
|
Verified
Not enough data
8.5
34
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.2
33
Not enough data
8.5
36
|
Verified
Not enough data
8.5
41
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
7.9
36
|
Verified
Not enough data
8.3
42
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
|
Verified
Not enough data
8.3
23
|
Verified
Not enough data
Platform
7.2
31
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.5
48
|
Verified
Not enough data
7.8
31
|
Verified
Not enough data
8.3
52
|
Verified
Not enough data
8.1
56
|
Verified
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.4
68
Not enough data
8.3
70
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.7
114
Not enough data
8.8
112
Not enough data
8.2
102
Not enough data
8.1
97
Not enough data
8.9
110
Not enough data
8.8
110
Not enough data
8.4
105
Repeatability and Reportability
Not enough data
8.4
102
Not enough data
8.5
106
Not enough data
8.6
100
Not enough data
8.1
96
Not enough data
8.0
79
AI and Automation
Not enough data
8.5
104
Not enough data
8.6
103
Not enough data
8.4
99
Not enough data
8.2
91
Not enough data
8.0
85
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
66
Not enough data
8.6
63
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.5
62
Collaboration
Not enough data
8.7
63
Not enough data
8.5
65
Not enough data
9.0
67
Not enough data
8.9
70
Not enough data
8.6
64
Not enough data
8.6
62
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
105
Not enough data
8.3
109
Not enough data
8.2
103
Not enough data
8.5
114
Not enough data
8.4
105
Predictive Analytics
Not enough data
8.5
106
Not enough data
8.2
99
Not enough data
8.0
86
Not enough data
8.1
92
Sales Management
Not enough data
8.3
112
Not enough data
8.2
91
Not enough data
8.4
105
Not enough data
8.6
112
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
123
|
Verified
Not enough data
8.3
130
|
Verified
Not enough data
8.0
122
|
Verified
Not enough data
8.3
131
|
Verified
Personalization
Not enough data
8.5
147
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.3
141
|
Verified
Administrative
Not enough data
8.4
140
|
Verified
Not enough data
8.4
143
|
Verified
Not enough data
8.3
132
Categories
Categories
Shared Categories
Vtiger All-In-One CRM and Zoho CRM are categorized as CRM
Unique Categories
Vtiger All-In-One CRM is categorized as Help Desk
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Sales Platforms, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Vtiger All-In-One CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.8%
Computer Software
10.6%
Marketing and Advertising
5.5%
Telecommunications
3.9%
Retail
2.9%
Other
56.4%
Information Technology and Services
16.7%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.3%
Most Helpful Reviews
Vtiger All-In-One CRM
Most Helpful Favorable Review
Verified User in Information Technology and Services
The VTiger Support staff are knowledgeable, always available and ready to help. I have used a number of CRM solutions and have yet to come across one that rivals VTiger support.
Most Helpful Critical Review
Verified User in Marketing and Advertising
Didn't integrate with some of our platforms, and very little marketing capabilities. App was limited when we used it - sales people didn't like it.
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Verified User in Information Technology and Services
The VTiger Support staff are knowledgeable, always available and ready to help. I have used a number of CRM solutions and have yet to come across one that rivals VTiger support.
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Verified User in Marketing and Advertising
Didn't integrate with some of our platforms, and very little marketing capabilities. App was limited when we used it - sales people didn't like it.
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
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2 comments
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Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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