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Compare Vision Helpdesk and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Small-Business (60.2% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$12.00 1 Per Staff Per Month
$19.00 1 user per month billed annually
Vision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansZendesk for Customer Service - AC
Star Rating
(6,664)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a robust choice for managing customer inquiries effectively. In contrast, Vision Helpdesk, while still strong, scores slightly lower at 8.4, indicating it may not be as comprehensive in this area.
- Reviewers mention that Vision Helpdesk shines in its quality of support, achieving a remarkable score of 9.5 compared to Zendesk's 8.4. This suggests that users may find more responsive and helpful customer service with Vision Helpdesk.
- G2 users highlight the ease of setup as a significant advantage for Vision Helpdesk, which scores 8.7, while Zendesk Support Suite lags behind at 7.9. This difference could be crucial for businesses looking to implement a solution quickly.
- Users on G2 report that the self-service experience is notably better with Vision Helpdesk, scoring 9.4 for its knowledge base, while Zendesk's knowledge base scores 8.5. This indicates that Vision Helpdesk may provide more effective resources for customers seeking answers independently.
- Reviewers say that Zendesk Support Suite offers a more extensive range of integrations, scoring 8.4, which can be beneficial for businesses needing to connect various tools. Vision Helpdesk, while still capable, scores 8.1, suggesting it may have fewer integration options.
- Users report that Vision Helpdesk's automation features, particularly in self-service support, score 9.5, indicating a strong emphasis on efficiency. In comparison, Zendesk's automation features score 8.2, which may not be as advanced or user-friendly.
Pricing
Entry-Level Pricing
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Vision Helpdesk
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
9.2
88
8.6
5,120
Ease of Use
9.0
88
8.6
5,164
Ease of Setup
8.7
82
8.0
3,188
Ease of Admin
9.1
74
8.2
3,074
Quality of Support
9.4
86
8.4
4,798
Has the product been a good partner in doing business?
9.5
73
8.4
3,000
Product Direction (% positive)
9.3
83
8.0
4,773
Features by Category
Ticket and Case Management
9.4
69
|
Verified
8.8
2552
|
Verified
9.2
68
|
Verified
8.7
2567
|
Verified
8.9
65
|
Verified
8.5
2494
|
Verified
9.2
62
8.4
2338
|
Verified
8.8
56
|
Verified
8.2
1921
|
Verified
9.0
64
|
Verified
8.4
2398
|
Verified
8.8
61
|
Verified
8.6
2386
|
Verified
8.7
38
|
Verified
8.3
1854
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
9.2
66
|
Verified
8.5
2060
|
Verified
9.3
61
|
Verified
8.8
2310
|
Verified
8.7
38
8.4
1725
|
Verified
8.9
39
|
Verified
8.0
1429
|
Verified
8.3
27
|
Verified
8.0
1313
|
Verified
Platform
8.7
49
|
Verified
7.8
1387
|
Verified
8.4
57
|
Verified
8.0
1777
|
Verified
9.1
57
|
Verified
8.3
1947
|
Verified
8.8
40
|
Verified
8.2
1739
|
Verified
8.7
56
|
Verified
7.9
2339
|
Verified
9.1
58
|
Verified
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
9.2
11
8.6
950
|
Verified
9.1
11
8.5
964
|
Verified
8.8
11
8.1
720
9.1
11
8.5
737
|
Verified
8.8
11
8.0
520
Internal Use
8.4
57
|
Verified
8.0
1777
|
Verified
8.6
11
8.5
849
|
Verified
9.1
11
8.1
650
9.2
11
8.5
898
9.4
11
8.6
824
|
Verified
8.9
11
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
9.4
24
8.5
1499
9.2
24
8.5
1436
9.1
22
8.0
1024
9.1
15
7.7
648
9.5
16
8.0
780
Self-Service Platform
9.7
15
8.2
828
9.5
16
8.2
841
Feature Not Available
7.7
658
9.5
16
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Not enough data
Reporting
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Not enough data
Access & Usability
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vision Helpdesk and Zendesk for Customer Service - AC are categorized as Help Desk, Customer Self-Service, and Live Chat
Unique Categories
Vision Helpdesk is categorized as Service Desk
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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