- Home
- ...
- Help Desk Software
- Vision Helpdesk
- Zendesk Support Suite
- Vision Helpdesk-vs-Zendesk Support Suite
Compare Vision Helpdesk and Zendesk Support Suite 
At a Glance
Market Segments
Small-Business (59.8% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$12.00 1 Per Staff Per Month
$19.00 1 user per month billed annually
Vision Helpdesk
Star Rating
(94)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansZendesk Support Suite
Star Rating
(6,149)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticket creation user experience, scoring 8.8, while Vision Helpdesk shines even brighter with a score of 9.4, indicating a more intuitive interface for users when creating tickets.
- Reviewers mention that Vision Helpdesk offers superior quality of support, achieving a score of 9.5 compared to Zendesk's 8.4, suggesting that users find Vision Helpdesk's customer service more responsive and helpful.
- G2 users highlight that Vision Helpdesk's automation features, particularly in response automation, are rated at 9.2, outperforming Zendesk's 8.4, which indicates a more efficient handling of repetitive tasks in Vision Helpdesk.
- Users on G2 note that the self-service experience is significantly better in Vision Helpdesk, with a score of 9.4 for its knowledge base, while Zendesk's knowledge base scores 8.5, suggesting that users find Vision Helpdesk's resources more accessible and useful.
- Reviewers say that Vision Helpdesk's mobile optimization is rated at 9.1, compared to Zendesk's 7.7, indicating that users find Vision Helpdesk's mobile interface more user-friendly and effective for on-the-go support.
- Users report that Zendesk Support Suite has a more robust ticketing system, scoring 9.0, but Vision Helpdesk's overall performance logging and alerting features, rated at 8.5 and 8.4 respectively, are seen as less comprehensive, which may affect users' ability to track and manage tickets effectively.
Featured Products
Sponsored
Alhena AI
(34)
Proactive Notification
Visit Website
Sponsored
Serviceaide ChangeGear
(98)
Proactive Notification
Visit Website
Sponsored
Customerly
(34)
Proactive Notification
Visit Website
Pricing
Entry-Level Pricing
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Vision Helpdesk
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
9.2
87
8.6
4,747
Ease of Use
9.0
87
8.5
4,785
Ease of Setup
8.7
81
7.9
2,858
Ease of Admin
9.1
74
8.2
2,897
Quality of Support
9.5
85
8.4
4,438
Has the product been a good partner in doing business?
9.5
73
8.4
2,821
Product Direction (% positive)
9.3
82
7.9
4,400
Features by Category
Ticket and Case Management
9.4
68
|
Verified
8.8
2241
|
Verified
9.2
67
|
Verified
8.7
2257
|
Verified
8.9
64
|
Verified
8.5
2182
|
Verified
9.2
61
8.4
2029
|
Verified
8.8
55
|
Verified
8.1
1617
|
Verified
9.0
63
|
Verified
8.4
2095
|
Verified
8.8
60
|
Verified
8.6
2083
|
Verified
8.7
37
|
Verified
8.2
1548
|
Verified
Generative AI
Feature Not Available
7.2
117
Feature Not Available
7.2
120
Communication Channels
9.2
65
|
Verified
8.4
1758
|
Verified
9.3
60
|
Verified
8.7
2004
|
Verified
8.7
37
8.4
1423
|
Verified
8.9
38
|
Verified
8.0
1128
|
Verified
8.3
26
|
Verified
8.1
1014
|
Verified
Platform
8.7
48
|
Verified
7.6
1100
|
Verified
8.4
56
|
Verified
8.0
1457
|
Verified
9.1
56
|
Verified
8.2
1669
|
Verified
8.8
39
|
Verified
8.1
1460
|
Verified
8.7
55
|
Verified
7.8
2059
|
Verified
9.0
57
|
Verified
7.9
2127
|
Verified
Administration
Not enough data
8.4
191
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Service Desk
Not enough data
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Management
Not enough data
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
127
Functionality
Not enough data
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Administration
Not enough data
8.1
562
Not enough data
7.9
543
Not enough data
8.2
604
Knowledge Management
Not enough data
8.6
747
Not enough data
8.2
597
Not enough data
7.9
649
Compliance
Not enough data
8.3
526
Not enough data
8.2
488
Not enough data
8.2
491
Not enough data
8.0
464
Customer Support
Not enough data
8.0
611
Not enough data
7.8
587
Not enough data
7.8
422
Data Security
Not enough data
8.1
433
Not enough data
8.1
434
Not enough data
8.3
525
Not enough data
8.5
471
Administration
Not enough data
8.2
620
Not enough data
8.3
731
Not enough data
8.6
735
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.2
589
Not enough data
8.3
585
Not enough data
8.3
556
Reporting
Not enough data
8.3
515
Not enough data
7.9
489
Not enough data
8.1
569
Generative AI
Not enough data
7.3
108
Not enough data
7.1
107
Responses
Not enough data
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
41
Not enough data
8.7
39
Not enough data
8.7
35
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
6
Not enough data
8.9
6
Responses
Not enough data
8.1
396
Not enough data
8.1
393
Not enough data
8.3
379
Not enough data
8.1
377
Not enough data
8.1
285
Platform
Not enough data
8.6
398
Not enough data
8.2
396
Not enough data
8.2
391
Not enough data
8.2
392
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
385
Generative AI
Not enough data
8.3
44
Not enough data
8.0
43
Conversational Platform
Not enough data
8.1
763
Not enough data
8.2
620
Not enough data
8.1
589
Not enough data
8.1
657
Support Automation
Not enough data
8.1
623
Not enough data
8.2
667
Not enough data
8.4
620
Not enough data
8.0
698
Generative AI
Not enough data
7.6
115
Not enough data
7.6
115
Messaging Channels
Not enough data
7.6
62
Not enough data
9.0
153
Not enough data
8.3
75
Not enough data
8.5
83
Administration
Not enough data
8.1
88
Not enough data
8.8
137
Not enough data
8.3
93
Not enough data
8.4
126
Customer Support
Not enough data
8.0
11
Not enough data
5.8
6
Not enough data
7.7
11
Automation
Not enough data
7.6
11
Not enough data
8.3
11
Not enough data
7.8
12
Artificial Intelligence
Not enough data
8.1
12
Not enough data
7.9
13
Not enough data
7.9
13
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
7.7
63
Feature Not Available
Feature Not Available
Communication
9.2
11
8.6
776
|
Verified
9.1
11
8.4
794
|
Verified
8.8
11
8.1
552
9.1
11
8.4
573
|
Verified
8.8
11
8.0
356
Internal Use
8.4
56
|
Verified
8.0
1457
|
Verified
8.6
11
8.4
689
|
Verified
9.1
11
8.0
490
9.2
11
8.4
735
9.4
11
8.6
662
|
Verified
8.9
11
8.2
689
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
9.4
24
8.5
1408
9.2
24
8.4
1346
9.1
22
8.0
938
9.1
15
7.7
559
9.5
16
7.9
692
Self-Service Platform
9.7
15
8.2
740
9.5
16
8.2
755
Feature Not Available
7.6
574
9.5
16
8.1
720
Generative AI
Not enough data
6.8(won by default)
37
Not enough data
6.8(won by default)
38
Process
Not enough data
8.4(won by default)
521
Not enough data
9.0(won by default)
697
Not enough data
8.8(won by default)
646
Channels
Not enough data
9.0(won by default)
697
Not enough data
8.3(won by default)
542
Not enough data
8.7(won by default)
521
Not enough data
8.2(won by default)
444
Not enough data
8.3(won by default)
380
Insight
Not enough data
8.2(won by default)
497
Not enough data
8.3(won by default)
608
Not enough data
8.4(won by default)
521
Not enough data
8.7(won by default)
628
Generative AI
Not enough data
7.5
48
Not enough data
7.4
47
Incident Management
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Not enough data
Reporting
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Not enough data
Access & Usability
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Not enough data
Categories
Categories
Shared Categories
Vision Helpdesk and Zendesk Support Suite are categorized as Help Desk, Customer Self-Service, and Live Chat
Unique Categories
Vision Helpdesk is categorized as Service Desk
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
18.5%
Information Technology and Services
9.8%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.3%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
Vision Helpdesk
Most Helpful Favorable Review
William D.
Verified User in Information Technology and Services
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
Most Helpful Critical Review
Verified User in Computer & Network Security
The application lags granular customizations, flow process
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
William D.
Verified User in Information Technology and Services
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Verified User in Computer & Network Security
The application lags granular customizations, flow process
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
How would you automate your current helpdesk system?
1 comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
