Compare Userback and Usersnap 
At a Glance
Market Segments
Small-Business (91.0% of reviews)
Small-Business (63.2% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free
Userback
Star Rating
(172)4.8 out of 5
Market Segments
Small-Business (91.0% of reviews)
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansUsersnap
Star Rating
(89)4.5 out of 5
Market Segments
Small-Business (63.2% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Usersnap excels in its Ease of Use with a score of 9.6, making it particularly user-friendly for small businesses. In contrast, Userback, while still strong at 9.3, is noted by reviewers to have a slightly steeper learning curve.
- Reviewers mention that Usersnap's Bug Reporting feature, particularly the User Reports & Feedback functionality, scores 8.9, which some users feel could be improved. Userback shines here with a score of 9.5, with users praising its comprehensive feedback collection capabilities.
- G2 users highlight that Usersnap offers a Free Entry Level Price, which is a significant advantage for startups and small businesses. Userback, starting at $49.00, is seen as less accessible for budget-conscious users.
- Users on G2 report that Userback's Analytics feature is particularly robust, scoring 9.6, which allows for better insights into user feedback. Usersnap, with a score of 8.2, is perceived as lacking in this area, leading to some frustration among users seeking detailed analytics.
- Reviewers mention that both products have strong Quality of Support, scoring equally at 9.5. However, users report that Userback's support is more responsive, which can be crucial for businesses needing immediate assistance.
- Users say that Userback's Customization options are more extensive, allowing for tailored user experiences, while Usersnap's customization features are seen as limited, which can hinder some users' ability to adapt the software to their specific needs.
Featured Products
Sponsored
Ideally
(24)
Enterprise Feedback Management
Visit Website
Sponsored
Canny
(94)
Enterprise Feedback Management
Visit Website
Pricing
Entry-Level Pricing
Userback
Starter
$49.00
Per Month
Perfect for small teams just starting out with capturing user feedback.
- 5 team members
- Unlimited feedback
- Unlimited projects
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Userback
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.2
116
9.1
66
Ease of Use
9.4
116
9.6
68
Ease of Setup
9.4
100
9.5
39
Ease of Admin
9.4
98
9.1
39
Quality of Support
9.5
100
9.5
60
Has the product been a good partner in doing business?
9.7
90
9.2
38
Product Direction (% positive)
9.7
105
8.9
61
Features by Category
User Response Methods
9.2
19
|
Verified
9.4
18
9.2
16
|
Verified
9.2
16
Feature Not Available
8.8
11
9.4
27
|
Verified
9.3
16
9.7
26
|
Verified
9.4
16
Participant Selection
9.3
9
8.2
17
Feature Not Available
8.3
12
9.5
20
|
Verified
8.6
12
Feature Not Available
Feature Not Available
Insights
9.6
17
|
Verified
8.2
16
9.0
24
|
Verified
8.5
18
8.8
20
|
Verified
8.6
17
Generative AI
Feature Not Available
8.3
9
Bug Reporting
9.5
53
8.8
28
9.4
53
9.0
26
9.1
45
8.6
27
Bug Monitoring
8.6
36
7.5
23
8.7
45
8.1
25
8.6
33
8.3
25
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.2
21
Not enough data
8.8
21
Not enough data
9.7
20
Not enough data
9.3
20
Process Management
Not enough data
9.4
19
Not enough data
9.1
19
Not enough data
9.0
18
Not enough data
9.1
18
System Management
Not enough data
8.8
20
Not enough data
8.2
19
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
20
Not enough data
Planning
Feature Not Available
Not enough data
9.2
17
Not enough data
8.6
14
Not enough data
9.6
12
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Userback and Usersnap are categorized as Product Management, Bug Tracking, and User Research
Unique Categories
Userback is categorized as Software Testing
Usersnap is categorized as Enterprise Feedback Management and Release Notes Management
Reviews
Reviewers' Company Size
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.9%
Computer Software
13.9%
Information Technology and Services
13.3%
Design
10.3%
Internet
6.7%
Other
24.8%
Computer Software
25.3%
Information Technology and Services
11.5%
Marketing and Advertising
8.0%
Internet
6.9%
Logistics and Supply Chain
4.6%
Other
43.7%
Most Helpful Reviews
Userback
Most Helpful Favorable Review
Sidd G.
Verified User in Computer Software
- Session Replay, Console Logs are built in ! Jira integration is also very nice.
Most Helpful Critical Review
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Usersnap
Most Helpful Favorable Review
Benjamin N.
Verified User in Logistics and Supply Chain
* very easy to set up * ready to use templates for most use cases * embeddable with snippet into webpage. specific webpages can also be whitelisted * it is possible to receive notifications into a Slack channel * it is possible to assign feedback to an...
Most Helpful Critical Review
Verified User in Higher Education
There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that...
Sidd G.
Verified User in Computer Software
- Session Replay, Console Logs are built in ! Jira integration is also very nice.
Benjamin N.
Verified User in Logistics and Supply Chain
* very easy to set up * ready to use templates for most use cases * embeddable with snippet into webpage. specific webpages can also be whitelisted * it is possible to receive notifications into a Slack channel * it is possible to assign feedback to an...
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Verified User in Higher Education
There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that...
Discussions
What is Userback used for?
1 comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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