Compare Userback and Usersnap 
At a Glance
Market Segments
Small-Business (91.2% of reviews)
Small-Business (62.5% of reviews)
Entry-Level Pricing
$49.00 Per Month
Free
Userback
Star Rating
(176)4.8 out of 5
Market Segments
Small-Business (91.2% of reviews)
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansUsersnap
Star Rating
(90)4.6 out of 5
Market Segments
Small-Business (62.5% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Usersnap excels in its Ease of Use with a score of 9.6, making it particularly user-friendly for small businesses, while Userback, with a score of 9.3, is also easy to navigate but slightly less intuitive according to some reviewers.
- Reviewers mention that Usersnap offers a robust Bug Reporting feature, scoring 8.9 for User Reports & Feedback, which allows for effective communication of issues, whereas Userback shines with a higher score of 9.5, indicating a more comprehensive feedback mechanism.
- G2 users highlight that Userback's Survey Management capabilities, particularly in Feedback Collection (9.6), are superior, providing more effective tools for gathering user insights compared to Usersnap's score of 9.4 in the same area.
- Users on G2 report that Usersnap's Customization options are somewhat limited, which can hinder personalized user experiences, while Userback offers more flexibility, allowing users to tailor their surveys and feedback forms more extensively.
- Reviewers mention that Userback's Analytics features are particularly strong, with a score of 9.6, providing detailed insights into user behavior, while Usersnap's analytics score of 8.2 indicates room for improvement in this area.
- Users say that both platforms have strong Quality of Support, with Usersnap scoring 9.5 and Userback matching that score, but Userback is noted for quicker response times and more comprehensive support resources, enhancing the overall user experience.
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Pricing
Entry-Level Pricing
Userback
Starter
$49.00
Per Month
Perfect for small teams just starting out with capturing user feedback.
- 5 team members
- Unlimited feedback
- Unlimited projects
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
Userback
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.2
119
9.1
67
Ease of Use
9.4
120
9.6
69
Ease of Setup
9.4
104
9.5
40
Ease of Admin
9.4
101
9.1
39
Quality of Support
9.5
103
9.5
61
Has the product been a good partner in doing business?
9.7
93
9.2
38
Product Direction (% positive)
9.7
108
8.9
62
Features by Category
User Response Methods
9.2
20
|
Verified
9.4
18
9.2
17
|
Verified
9.2
16
Feature Not Available
8.8
11
9.5
28
|
Verified
9.3
16
9.8
27
|
Verified
9.4
16
Participant Selection
9.2
10
8.2
17
Feature Not Available
8.3
12
9.5
21
|
Verified
8.6
12
Feature Not Available
Feature Not Available
Insights
9.4
18
|
Verified
8.2
16
9.1
25
|
Verified
8.5
18
8.7
21
|
Verified
8.6
17
Generative AI
Feature Not Available
8.3
9
User Behavior
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
9.5
56
8.8
28
9.5
56
9.0
26
9.2
48
8.6
27
Bug Monitoring
8.6
39
7.5
23
8.8
48
8.1
25
8.8
36
8.3
25
Feedback Source
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.2
22
Not enough data
8.9
22
Not enough data
9.7
21
Not enough data
9.3
21
Process Management
Not enough data
9.4
20
Not enough data
9.2
20
Not enough data
9.0
19
Not enough data
9.1
19
System Management
Not enough data
8.8
21
Not enough data
8.3
20
Communication
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
21
Not enough data
Planning
Feature Not Available
Not enough data
9.3
18
Not enough data
8.3
15
Not enough data
9.2
13
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Userback and Usersnap are categorized as Product Management, Bug Tracking, and User Research
Unique Categories
Usersnap is categorized as Enterprise Feedback Management and Release Notes Management
Reviews
Reviewers' Company Size
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.2%
Computer Software
14.2%
Information Technology and Services
13.0%
Design
10.1%
Internet
7.1%
Other
25.4%
Computer Software
25.0%
Information Technology and Services
11.4%
Marketing and Advertising
8.0%
Internet
8.0%
Logistics and Supply Chain
4.5%
Other
43.2%
Most Helpful Reviews
Userback
Most Helpful Favorable Review
Krystyna L.
Verified User in Information Technology and Services
The perfect way to control my feedback.The amount of info provided to a developer about the buyer. By this, we can make customers feedback much easy and faster.
Most Helpful Critical Review
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Usersnap
Most Helpful Favorable Review
Anand S.
Verified User in Computer Software
Usersnap allows non technical users to capture screens, client machine info and provide details of the issues end user facing. This in turn also help technical team to analyze, replicate and troubleshoot the issue faster. Thanks
Most Helpful Critical Review
Christopher C.
Verified User in Computer Software
The reporting tools are lacking. It's not very intuitive to go into Usersnap and extract the data or manipulate it to get at what you need. I frequently have to download the JSON file, convert it to excel, and then get the data I need.
Krystyna L.
Verified User in Information Technology and Services
The perfect way to control my feedback.The amount of info provided to a developer about the buyer. By this, we can make customers feedback much easy and faster.
Anand S.
Verified User in Computer Software
Usersnap allows non technical users to capture screens, client machine info and provide details of the issues end user facing. This in turn also help technical team to analyze, replicate and troubleshoot the issue faster. Thanks
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Christopher C.
Verified User in Computer Software
The reporting tools are lacking. It's not very intuitive to go into Usersnap and extract the data or manipulate it to get at what you need. I frequently have to download the JSON file, convert it to excel, and then get the data I need.
Alternatives
Discussions
What is Userback used for?
1 comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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