Compare Catalyst and Gainsight Customer Success 
- Users report that Gainsight Customer Success excels in its Quality of Support, with a score of 8.5, while Catalyst outshines with a score of 9.1, indicating that reviewers find Catalyst's support team more responsive and helpful.
- Reviewers mention that Catalyst offers superior Ease of Setup with a score of 8.5 compared to Gainsight's 6.4, suggesting that users find Catalyst's onboarding process more straightforward and less time-consuming.
- G2 users highlight that Gainsight's Customer Health Scores feature scores 8.6, which is slightly lower than Catalyst's 8.7, indicating that users appreciate Catalyst's ability to provide more accurate and actionable health metrics for their customers.
- Users on G2 report that Gainsight's Playbooks feature scores 8.2, while Catalyst's is slightly lower at 8.1, suggesting that while both products offer playbooks, Gainsight may provide a more robust set of templates and guidance for customer success strategies.
- Reviewers mention that Catalyst shines in Customer Monitoring with a score of 8.7, compared to Gainsight's 8.5, indicating that users find Catalyst's monitoring tools more effective in tracking customer engagement and satisfaction.
- Users say that Gainsight's Data Security features score 8.6, which is on par with Catalyst's 8.8, reflecting that both platforms are viewed favorably in terms of protecting sensitive customer data, but Catalyst edges out slightly in user confidence.
Catalyst's UI is easy to navigate and customizable based on your team's needs. From a manager's perspective, I can use Catalyst to build process and plays for my team. From an end user perspective, renewals, tasks, notes, and product data and all front and...
The summary fields are too vague and offer me no value; I keep having to open a mini box to see what I need. In order to have current data, I need to manually type notes and add updates. I can not easily export data into Excel or a Google doc in order to...
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
As an admin, everything is more complicated than it should be. I end up building something multiple times because there is something weird that I missed or "did wrong" the first time around. We run into bugs all the time and have to hack a solution. Our...
Catalyst's UI is easy to navigate and customizable based on your team's needs. From a manager's perspective, I can use Catalyst to build process and plays for my team. From an end user perspective, renewals, tasks, notes, and product data and all front and...
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
The summary fields are too vague and offer me no value; I keep having to open a mini box to see what I need. In order to have current data, I need to manually type notes and add updates. I can not easily export data into Excel or a Google doc in order to...
As an admin, everything is more complicated than it should be. I end up building something multiple times because there is something weird that I missed or "did wrong" the first time around. We run into bugs all the time and have to hack a solution. Our...
