Compare Tidio and Zendesk Support Suite 
At a Glance
Market Segments
Small-Business (91.7% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Free Per Month
$19.00 1 user per month billed annually
Tidio
Star Rating
(1,616)4.7 out of 5
Market Segments
Small-Business (91.7% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansZendesk Support Suite
Star Rating
(6,149)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite offers a robust ticketing system with a star rating of 9.0, while Tidio's ticketing system also performs well but is slightly lower at 8.4. Reviewers mention that Zendesk's system is particularly effective for larger teams managing high volumes of tickets.
- Reviewers mention that Tidio excels in live chat functionality, achieving a high score of 9.7, compared to Zendesk's 8.7. Users on G2 appreciate Tidio's seamless integration of live chat with other messaging channels, enhancing real-time customer engagement.
- G2 users highlight that Tidio's automation features, particularly in response automation, score 9.0, surpassing Zendesk's 8.4. Users report that Tidio's automation capabilities allow for more personalized customer interactions, which is a significant advantage for small businesses.
- Users say that Zendesk Support Suite has a more comprehensive reporting and analytics feature set, scoring 8.2, while Tidio's analytics score is slightly higher at 8.8. Reviewers mention that Zendesk's detailed reporting is beneficial for mid-market companies needing in-depth insights.
- Reviewers mention that Tidio's user interface is notably easier to navigate, with an ease of use score of 9.4 compared to Zendesk's 8.5. Users report that Tidio's intuitive design makes it more accessible for small teams without extensive training.
- Users on G2 report that Zendesk's customer support quality is rated at 8.4, while Tidio shines with a score of 9.3. Reviewers mention that Tidio's support team is responsive and helpful, which is crucial for small businesses that may not have dedicated IT resources.
Featured Products
Sponsored
Product Fruits
(121)
Proactive Notification
Visit Website
Sponsored
Customerly
(35)
Proactive Notification
Visit Website
Sponsored
Serviceaide ChangeGear
(98)
Proactive Notification
Visit Website
Pricing
Entry-Level Pricing
Tidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Tidio
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
9.2
1,101
8.6
4,747
Ease of Use
9.4
1,113
8.5
4,785
Ease of Setup
9.3
869
7.9
2,858
Ease of Admin
9.3
822
8.2
2,897
Quality of Support
9.3
969
8.4
4,438
Has the product been a good partner in doing business?
9.3
776
8.4
2,821
Product Direction (% positive)
9.2
969
7.9
4,400
Features by Category
Ticket and Case Management
8.8
49
8.8
2241
|
Verified
8.8
47
8.7
2257
|
Verified
8.9
53
8.5
2182
|
Verified
9.0
54
8.4
2029
|
Verified
8.8
40
8.1
1617
|
Verified
8.9
47
8.4
2095
|
Verified
8.6
44
8.6
2083
|
Verified
8.8
45
8.2
1548
|
Verified
Generative AI
8.5
20
7.2
117
8.5
20
7.2
120
Communication Channels
9.1
49
8.4
1758
|
Verified
8.9
47
8.7
2004
|
Verified
9.3
55
8.4
1423
|
Verified
8.6
43
8.0
1128
|
Verified
8.1
38
8.1
1014
|
Verified
Platform
9.2
64
7.6
1100
|
Verified
9.1
606
|
Verified
8.0
1457
|
Verified
9.1
67
8.2
1669
|
Verified
8.8
69
8.1
1460
|
Verified
8.7
53
7.8
2059
|
Verified
9.2
65
7.9
2127
|
Verified
Messenger
8.8
46
Not enough data
8.6
48
Not enough data
9.5
47
Not enough data
9.2
45
Not enough data
Channels
8.6
46
Not enough data
9.3
45
Not enough data
8.5
43
Not enough data
8.3
41
Not enough data
8.5
43
Not enough data
Customers
9.0
45
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.3
44
Not enough data
9.1
45
Not enough data
Administration
Not enough data
8.4
191
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Service Desk
Not enough data
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Management
Not enough data
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
127
Functionality
Not enough data
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Administration
Not enough data
8.1
562
Not enough data
7.9
543
Not enough data
8.2
604
Knowledge Management
Not enough data
8.6
747
Not enough data
8.2
597
Not enough data
7.9
649
Compliance
Not enough data
8.3
526
Not enough data
8.2
488
Not enough data
8.2
491
Not enough data
8.0
464
Customer Support
Not enough data
8.0
611
Not enough data
7.8
587
Not enough data
7.8
422
Data Security
Not enough data
8.1
433
Not enough data
8.1
434
Not enough data
8.3
525
Not enough data
8.5
471
Administration
Not enough data
8.2
620
Not enough data
8.3
731
Not enough data
8.6
735
Generative AI
Not enough data
Feature Not Available
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
Design
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
Not enough data
8.2
589
Not enough data
8.3
585
Not enough data
8.3
556
Reporting
Not enough data
8.3
515
Not enough data
7.9
489
Not enough data
8.1
569
Generative AI
Not enough data
7.3
108
Not enough data
7.1
107
Responses
Not enough data
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
41
Not enough data
8.7
39
Not enough data
8.7
35
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
6
Not enough data
8.9
6
Responses
8.8
432
8.1
396
8.9
426
8.1
393
8.9
426
8.3
379
8.8
410
8.1
377
8.8
367
8.1
285
Platform
9.4
445
8.6
398
8.9
397
8.2
396
8.8
397
8.2
391
8.8
393
8.2
392
8.5
294
Feature Not Available
8.8
345
Feature Not Available
9.0
408
8.4
385
Generative AI
8.4
71
8.3
44
8.6
69
8.0
43
Conversational Platform
8.7
76
8.1
763
8.2
71
8.2
620
8.3
72
8.1
589
8.7
76
8.1
657
Support Automation
8.7
72
8.1
623
8.4
70
8.2
667
8.6
69
8.4
620
8.6
73
8.0
698
Generative AI
Feature Not Available
7.6
115
Feature Not Available
7.6
115
Messaging Channels
Not enough data
7.6
62
Not enough data
9.0
153
Not enough data
8.3
75
Not enough data
8.5
83
Administration
Not enough data
8.1
88
Not enough data
8.8
137
Not enough data
8.3
93
Not enough data
8.4
126
Customer Support
Not enough data
8.0
11
Not enough data
5.8
6
Not enough data
7.7
11
Automation
Not enough data
7.6
11
Not enough data
8.3
11
Not enough data
7.8
12
Artificial Intelligence
Not enough data
8.1
12
Not enough data
7.9
13
Not enough data
7.9
13
Data
8.8
52
Not enough data
8.9
52
Not enough data
Interaction
8.7
52
Not enough data
8.7
54
Not enough data
8.8
50
Not enough data
8.6
50
Not enough data
8.6
52
Not enough data
Learning
8.6
50
Not enough data
8.3
48
Not enough data
Content Generation
8.7
47
Not enough data
8.6
49
Not enough data
System
8.5
49
Not enough data
8.5
48
Not enough data
8.4
46
Not enough data
8.5
48
Not enough data
Generative AI
8.3
49
Feature Not Available
8.1
47
7.7
63
7.9
48
Feature Not Available
Communication
9.4
637
|
Verified
8.6
776
|
Verified
9.2
643
|
Verified
8.4
794
|
Verified
8.9
437
8.1
552
9.3
545
|
Verified
8.4
573
|
Verified
8.9
381
|
Verified
8.0
356
Internal Use
9.1
606
|
Verified
8.0
1457
|
Verified
9.1
508
|
Verified
8.4
689
|
Verified
9.0
505
|
Verified
8.0
490
8.8
479
|
Verified
8.4
735
9.0
463
|
Verified
8.6
662
|
Verified
8.9
490
|
Verified
8.2
689
|
Verified
Generative AI
8.5
31
Feature Not Available
Self-Service Experience
8.7
64
8.5
1408
8.9
56
8.4
1346
Feature Not Available
8.0
938
9.0
62
7.7
559
9.1
64
7.9
692
Self-Service Platform
8.6
66
8.2
740
9.0
70
8.2
755
9.0
64
7.6
574
8.9
66
8.1
720
Generative AI
8.8(won by 2.0)
10
6.8
37
8.8(won by 2.0)
10
6.8
38
Process
8.5(won by 0.1)
25
8.4
521
9.1(won by 0.1)
27
9.0
697
8.7
23
8.8(won by 0.1)
646
Channels
9.3(won by 0.3)
29
9.0
697
9.3(won by 1.0)
30
8.3
542
9.7(won by 1.0)
32
8.7
521
8.7(won by 0.5)
24
8.2
444
9.1(won by 0.8)
24
8.3
380
Insight
8.9(won by 0.7)
23
8.2
497
8.6(won by 0.3)
27
8.3
608
9.3(won by 0.9)
32
8.4
521
9.6(won by 0.9)
22
8.7
628
Generative AI
Not enough data
7.5
48
Not enough data
7.4
47
Categories
Categories
Shared Categories
Tidio and Zendesk Support Suite are categorized as Shared Inbox, Conversational Support, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Agents
Unique Categories
Tidio is categorized as AI Chatbots, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and E-Commerce Tools
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace for Sales, Google Workspace Communication Tools, Proactive Notification, and Customer Service Automation
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.4%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Verified User in Computer Software
Email is terrible -- hits spam filters and Tidio support don't respond to questions about this. They also were misleading about automation etc. in their marketing for Email but seem to have pulled back on this now.
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Verified User in Computer Software
Email is terrible -- hits spam filters and Tidio support don't respond to questions about this. They also were misleading about automation etc. in their marketing for Email but seem to have pulled back on this now.
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
