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Compare Tidio and Wati 
Featured Products
At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
Free Per Month
Contact Us
Tidio
Star Rating
(1,853)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansWati
Star Rating
(453)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansTidio vs Wati
When assessing the two solutions, reviewers found Tidio easier to use, set up, and administer. Reviewers also preferred doing business with Tidio overall.
- Reviewers felt that Tidio meets the needs of their business better than Wati.
- When comparing quality of ongoing product support, reviewers felt that Tidio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Wati over Tidio.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Tidio
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
9.1
1,302
8.9
351
Ease of Use
9.3
1,320
9.2
360
Ease of Setup
9.2
1,060
9.0
322
Ease of Admin
9.2
947
9.1
270
Quality of Support
9.2
1,136
8.6
343
Has the product been a good partner in doing business?
9.2
897
9.1
266
Product Direction (% positive)
9.2
1,170
9.3
331
Features by Category
Ticket and Case Management
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Not enough data
Generative AI
7.2
46
Not enough data
6.9
44
Not enough data
Agentic AI - Help Desk
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Not enough data
Communication Channels
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Not enough data
Platform
8.8
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
8.0
101
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
101
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Not enough data
Channels
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
Feature Not Available
8.1
56
Feature Not Available
Feature Not Available
Feature Not Available
Design
8.4
55
8.7
153
7.6
56
7.9
153
8.0
56
8.6
165
8.2
55
8.4
153
8.2
55
8.7
155
Generative AI
7.7
37
Feature Not Available
7.6
36
Feature Not Available
Functionality
Not enough data
8.8
130
Not enough data
8.6
118
Not enough data
8.5
114
Support
Not enough data
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Responses
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
495
8.6
172
8.8
487
8.8
168
8.8
486
8.7
165
8.7
470
8.6
160
8.7
427
8.5
154
Platform
9.3
506
8.7
163
8.8
456
8.8
141
8.7
456
8.4
160
8.7
452
8.0
160
8.3
352
Feature Not Available
8.7
404
8.7
150
8.9
467
8.6
151
Generative AI
8.0
128
7.3
96
8.1
125
Feature Not Available
Conversational Platform
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Not enough data
Support Automation
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Not enough data
Generative AI
8.1
70
Not enough data
8.1
69
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Customer Support
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Not enough data
Automation
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
Artificial Intelligence
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
Generative AI
7.8
82
Not enough data
7.4
79
Not enough data
7.2
80
Not enough data
Communication
9.3
748
|
Verified
Not enough data
9.1
752
|
Verified
Not enough data
8.5
540
Not enough data
9.1
648
|
Verified
Not enough data
8.5
482
|
Verified
Not enough data
Internal Use
8.9
718
|
Verified
Not enough data
9.0
615
|
Verified
Not enough data
8.8
610
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
567
|
Verified
Not enough data
8.7
593
|
Verified
Not enough data
Generative AI
8.1
54
Not enough data
Self-Service Experience
8.7
90
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Not enough data
Self-Service Platform
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
26
Feature Not Available
7.9(won by default)
26
Feature Not Available
Process
8.2
46
8.3(won by 0.1)
55
8.5(tied score)
48
8.5(tied score)
56
8.4
43
8.5(won by 0.1)
54
Channels
8.9(won by default)
49
Feature Not Available
8.9(won by 0.5)
50
8.4
56
9.4(won by 0.8)
51
8.6
59
8.1(won by 0.4)
43
7.7
50
8.6(won by 0.1)
43
8.5
51
Insight
8.5(won by 0.5)
42
8.0
49
8.3(won by default)
46
Feature Not Available
9.1(won by default)
51
Feature Not Available
9.2(won by default)
41
Feature Not Available
Generative AI
5.2
7
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
89
Not enough data
9.4
90
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
88
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Automation
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and Wati are categorized as Chatbots, Social Customer Service, and Customer Communications Management
Unique Categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Digital Adoption Platform, and Shared Inbox
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Education Management
10.2%
Information Technology and Services
7.3%
Retail
6.5%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.8%
Other
64.2%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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