Compare Talkdesk and Voicebase 
At a Glance
Market Segments
Mid-Market (60.7% of reviews)
Mid-Market (100.0% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
0.01 Minute
Talkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansVoicebase
Star Rating
(1)5.0 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Entry-Level Pricing
0.01 Minute
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Pricing
Entry-Level Pricing
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Voicebase
Standard Pricing
0.01
Minute
Starting at $0.01 cents / minute.
- Speech Analytics
- Call Categorization
- PCI PII Redaction
Free Trial
Talkdesk
No trial information availableVoicebase
Free Trial is available
Ratings
Meets Requirements
8.9
1,950
Not enough data
Ease of Use
9.1
1,958
Not enough data
Ease of Setup
8.8
989
Not enough data
Ease of Admin
8.9
901
Not enough data
Quality of Support
8.8
1,730
Not enough data
Has the product been a good partner in doing business?
8.8
884
Not enough data
Product Direction (% positive)
8.7
1,859
Not enough data
Features by Category
Dialing Options
9.2
308
|
Verified
Not enough data
9.2
282
|
Verified
Not enough data
9.0
268
|
Verified
Not enough data
Agent Tools
9.0
254
|
Verified
Not enough data
9.2
240
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
9.4
337
|
Verified
Not enough data
Automation
9.1
232
|
Verified
Not enough data
9.1
228
|
Verified
Not enough data
9.2
249
|
Verified
Not enough data
9.0
214
|
Verified
Not enough data
9.0
252
|
Verified
Not enough data
Administration
9.1
146
Not enough data
9.0
139
Not enough data
9.1
142
Not enough data
Knowledge Management
9.1
141
Not enough data
9.1
138
Not enough data
9.2
143
Not enough data
Compliance
9.2
140
Not enough data
9.1
136
Not enough data
9.3
139
Not enough data
9.1
137
Not enough data
Customer Support
9.0
140
Not enough data
9.1
134
Not enough data
9.0
131
Not enough data
Data Security
9.2
127
Not enough data
9.2
128
Not enough data
9.3
136
Not enough data
9.3
124
Not enough data
Administration
9.1
149
Not enough data
9.2
159
Not enough data
9.2
166
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
9.2
353
Not enough data
9.0
324
Not enough data
8.9
361
Not enough data
Engagement
9.1
339
Not enough data
9.2
362
Not enough data
9.0
350
Not enough data
Performance
9.0
344
Not enough data
9.2
346
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
9.1
778
|
Verified
Not enough data
8.6
502
|
Verified
Not enough data
8.4
488
|
Verified
Not enough data
8.3
480
|
Verified
Not enough data
8.6
509
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.9
922
|
Verified
Not enough data
9.0
943
|
Verified
Not enough data
9.0
794
|
Verified
Not enough data
8.7
536
|
Verified
Not enough data
8.8
553
|
Verified
Not enough data
9.1
676
|
Verified
Not enough data
8.9
674
Not enough data
8.8
620
|
Verified
Not enough data
Administrative
8.8
871
|
Verified
Not enough data
9.1
890
|
Verified
Not enough data
8.8
977
|
Verified
Not enough data
9.1
677
|
Verified
Not enough data
8.8
539
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
242
|
Verified
Not enough data
9.1
224
|
Verified
Not enough data
8.8
192
|
Verified
Not enough data
8.9
203
|
Verified
Not enough data
8.8
200
|
Verified
Not enough data
Administration
9.0
223
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
9.2
243
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
9.0
201
|
Verified
Not enough data
Platform
8.2
161
Not enough data
7.8
169
Not enough data
8.8
191
Not enough data
9.0
194
Not enough data
9.0
194
Not enough data
9.0
184
Not enough data
8.8
186
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.0
192
Not enough data
8.8
184
Not enough data
Administrative
9.1
196
Not enough data
8.9
199
Not enough data
Customer Support
8.0
49
Not enough data
8.0
50
Not enough data
7.9
50
Not enough data
Automation
8.0
49
Not enough data
8.0
49
Not enough data
8.0
49
Not enough data
Artificial Intelligence
8.0
50
Not enough data
8.2
49
Not enough data
7.8
47
Not enough data
Generative AI
Feature Not Available
Feature Not Available
ServiceNow Apps
9.4
42
Not enough data
9.4
41
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Voicebase are categorized as Speech Analytics
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voicebase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Warehousing
100.0%
‐
‐
‐
‐
Other
0.0%
Most Helpful Reviews
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Voicebase
Most Helpful Favorable Review
Verified User in Warehousing
I love the ability and simplicity of an app that can transcribe audio to text for easy documentation. And that it's a mobile app.
Most Helpful Critical Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Verified User in Warehousing
I love the ability and simplicity of an app that can transcribe audio to text for easy documentation. And that it's a mobile app.
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
Can there be an option to send slack messages to agents personally?
2 comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
Voicebase has no discussions with answers
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