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Compare Talkative and Yoizen Omnichannel CX Platform 
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At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Enterprise (57.1% of reviews)
Entry-Level Pricing
Starting at $45.00 1 Users Per Month
No pricing available
Talkative
Star Rating
(22)5.0 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 Users Per Month
Browse all 3 pricing plansYoizen Omnichannel CX Platform
Star Rating
(28)4.6 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Yoizen Omnichannel CX PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkative excels in Quality of Support, achieving a perfect score of 10.0, while Yoizen Omnichannel CX Platform has a solid score of 8.5. Reviewers mention that Talkative's support team is highly responsive and effective in resolving issues.
- Reviewers mention that Talkative offers superior Ease of Use with a score of 9.8 compared to Yoizen's 8.7. Users on G2 appreciate Talkative's intuitive interface, which simplifies the ticket creation and response user experience.
- G2 users highlight Talkative's Ticket Collaboration features as a standout, allowing seamless teamwork on tickets, while Yoizen's collaboration tools are noted to be less robust, impacting team efficiency.
- Users say that Talkative's Customization options are more flexible, scoring 9.2, which allows businesses to tailor the platform to their specific needs, whereas Yoizen's customization features, scoring 8.5, are seen as somewhat limited.
- Reviewers mention that Talkative's Proactive Engagement capabilities, with a score of 8.5, are more effective in anticipating customer needs compared to Yoizen's score of 8.0, leading to better customer satisfaction.
- Users report that Talkative's Generative AI features, particularly in AI Text Generation and AI Text Summarization, are rated higher at 8.0, while Yoizen's scores of 7.9 indicate a slight lag in AI capabilities, which can affect content creation efficiency.
Pricing
Entry-Level Pricing
Talkative
Team
Starting at $45.00
1 Users Per Month
- Live Chat, Video Chat, Chatbot
- 300 Interactions Per Month
- Real-Time Analytics & Historical Analytics
Yoizen Omnichannel CX Platform
No pricing availableFree Trial
Talkative
Free Trial is available
Yoizen Omnichannel CX Platform
No trial information availableRatings
Meets Requirements
9.7
16
8.7
25
Ease of Use
9.7
16
8.7
26
Ease of Setup
9.5
14
8.3
22
Ease of Admin
9.5
13
8.4
22
Quality of Support
10.0
16
8.5
25
Has the product been a good partner in doing business?
10.0
13
9.2
20
Product Direction (% positive)
9.3
16
10.0
26
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.8
8
8.5
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Responses
Not enough data
8.5
14
Not enough data
8.8
14
Not enough data
8.5
14
Not enough data
8.0
14
Not enough data
7.9
13
Platform
Not enough data
7.7
14
Not enough data
8.2
14
Not enough data
8.1
14
Not enough data
6.8
14
Not enough data
6.1
14
Not enough data
8.1
14
Not enough data
7.7
14
Generative AI
Not enough data
7.9
14
Not enough data
7.9
14
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.3
9
Not enough data
8.5
10
Support Automation
Not enough data
8.8
11
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
8.9
9
Generative AI
Not enough data
7.3
8
Not enough data
7.1
8
Customer Support
Not enough data
7.5
8
Not enough data
6.9
8
Not enough data
8.5
8
Automation
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
8.8
8
Artificial Intelligence
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
8.8
8
Generative AI
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
5.5
10
Communication
9.8
9
8.0
10
9.4
9
8.2
11
8.3
7
8.0
11
9.2
8
8.2
11
8.8
10
6.8
10
Internal Use
8.8
8
8.5
13
9.3
7
7.9
12
8.6
6
7.5
10
8.6
6
7.7
11
8.9
6
8.0
11
9.2
6
8.3
11
Generative AI
Not enough data
8.3
9
Self-Service Experience
Not enough data
9.3
12
Not enough data
9.1
11
Not enough data
7.5
10
Not enough data
6.7
10
Not enough data
8.7
10
Self-Service Platform
Not enough data
8.3
9
Not enough data
8.6
11
Not enough data
8.0
11
Not enough data
8.6
11
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
13
Not enough data
7.9
13
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkative and Yoizen Omnichannel CX Platform are categorized as Live Chat, Customer Service Automation, and Chatbots
Unique Categories
Talkative is categorized as Co-Browsing, Salesforce AppExchange Apps, AI Chatbots, and AI Voice Assistants
Yoizen Omnichannel CX Platform is categorized as Customer Self-Service, Help Desk, Digital Customer Service Platforms, and Conversational Support
Reviews
Reviewers' Company Size
Talkative
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yoizen Omnichannel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
19.0%
Insurance
9.5%
Hospital & Health Care
9.5%
Utilities
4.8%
Telecommunications
4.8%
Other
52.4%
Telecommunications
39.3%
Pharmaceuticals
7.1%
Oil & Energy
7.1%
Hospital & Health Care
7.1%
Consumer Services
7.1%
Other
32.1%
Alternatives
Discussions
Talkative has no discussions with answers
Yoizen Omnichannel CX Platform has no discussions with answers
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