Compare Sugar Sell and Zoho CRM 
At a Glance
Market Segments
Mid-Market (48.6% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$19.00 Per Month
Free
Sugar Sell
Star Rating
(763)3.8 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansZoho CRM
Star Rating
(2,735)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sugar Sell's Contact & Account Management feature scores 8.1, while Zoho CRM excels with a score of 8.5, indicating that Zoho provides a more robust solution for managing customer relationships.
- Reviewers mention that Sugar Sell's Email Marketing capabilities are rated at 7.1, which is significantly lower than Zoho CRM's 8.0, suggesting that Zoho offers more effective tools for email campaigns.
- G2 users highlight that Sugar Sell's Task Management feature scores 8.7, but Zoho CRM's overall Task / Activity Management is rated at 8.1, indicating that Sugar Sell may provide a more streamlined experience for task organization.
- Users on G2 report that Sugar Sell's Lead Qualification feature is rated at 8.8, which is higher than Zoho CRM's 8.3, suggesting that Sugar Sell may have a slight edge in effectively qualifying leads.
- Reviewers say that Sugar Sell's Customer Support Portal has a score of 7.6, while Zoho CRM's is rated at 7.8, indicating that Zoho may offer a slightly better support experience for users seeking assistance.
- Users report that Sugar Sell's Integration APIs score 7.8, while Zoho CRM's APIs are rated at 8.0, suggesting that Zoho provides a more flexible and user-friendly integration experience for connecting with other applications.
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Pricing
Entry-Level Pricing
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Sugar Sell
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
7.9
605
8.4
2,318
Ease of Use
7.6
641
8.2
2,327
Ease of Setup
7.2
339
7.8
1,055
Ease of Admin
7.6
315
8.0
971
Quality of Support
7.6
548
7.6
2,119
Has the product been a good partner in doing business?
7.8
299
8.0
949
Product Direction (% positive)
7.0
592
7.9
2,254
Features by Category
Sales Force Automation
8.2
500
|
Verified
8.5
1503
|
Verified
7.6
320
8.2
762
|
Verified
7.8
467
|
Verified
8.1
1427
|
Verified
7.7
485
|
Verified
8.1
1511
|
Verified
7.2
356
|
Verified
7.7
1078
|
Verified
7.4
410
|
Verified
8.3
559
|
Verified
7.3
344
|
Verified
7.9
1107
|
Verified
7.4
346
|
Verified
7.9
1094
|
Verified
7.7
374
|
Verified
8.2
1209
|
Verified
Marketing Automation
7.1
352
|
Verified
8.0
1229
|
Verified
7.2
359
|
Verified
7.9
1192
|
Verified
7.9
425
|
Verified
8.3
1405
|
Verified
7.0
310
|
Verified
7.9
1022
|
Verified
Customer Support
7.9
384
|
Verified
8.0
1092
|
Verified
7.6
346
|
Verified
7.8
1095
|
Verified
7.7
356
|
Verified
7.9
1129
|
Verified
7.4
290
7.7
967
|
Verified
7.6
311
|
Verified
8.0
1008
|
Verified
Reporting & Analytics
7.7
467
|
Verified
8.1
1388
|
Verified
7.9
473
|
Verified
8.1
1445
|
Verified
7.4
364
|
Verified
8.0
946
|
Verified
Mobile & Social
7.2
267
|
Verified
8.0
978
|
Verified
7.2
265
|
Verified
8.0
990
|
Verified
7.3
328
|
Verified
7.9
1094
|
Verified
Platform
8.2
257
|
Verified
8.0
736
|
Verified
7.8
252
|
Verified
8.1
712
|
Verified
8.1
265
|
Verified
8.4
742
|
Verified
7.9
165
|
Verified
8.0
536
|
Verified
8.2
211
|
Verified
7.7
439
|
Verified
7.5
213
|
Verified
8.0
610
|
Verified
7.6
254
|
Verified
8.3
728
|
Verified
7.2
197
|
Verified
8.0
558
|
Verified
Integration
7.6
258
|
Verified
8.3
553
|
Verified
7.7
200
|
Verified
8.0
536
|
Verified
7.3
196
|
Verified
7.9
505
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Configuration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Not enough data
8.4
45
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.3
36
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
8.0
40
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.3
69
Not enough data
8.4
68
Not enough data
8.3
70
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.8
113
Not enough data
8.8
111
Not enough data
8.2
101
Not enough data
8.1
96
Not enough data
8.9
109
Not enough data
8.8
109
Not enough data
8.4
104
Repeatability and Reportability
Not enough data
8.4
101
Not enough data
8.5
105
Not enough data
8.6
99
Not enough data
8.1
95
Not enough data
8.0
78
AI and Automation
Not enough data
8.5
103
Not enough data
8.6
102
Not enough data
8.4
98
Not enough data
8.2
90
Not enough data
8.0
84
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
65
Not enough data
8.7
62
Not enough data
8.5
62
Not enough data
8.7
63
Not enough data
8.6
61
Collaboration
Not enough data
8.7
62
Not enough data
8.5
64
Not enough data
9.0
66
Not enough data
8.9
69
Not enough data
8.6
63
Not enough data
8.7
61
Data Sourcing
Not enough data
8.1
104
Not enough data
8.3
108
Not enough data
8.2
102
Not enough data
8.5
113
Not enough data
8.4
104
Predictive Analytics
Not enough data
8.5
105
Not enough data
8.2
98
Not enough data
8.0
85
Not enough data
8.1
91
Sales Management
Not enough data
8.3
111
Not enough data
8.2
90
Not enough data
8.4
104
Not enough data
8.6
111
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
122
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
8.4
130
|
Verified
Personalization
Not enough data
8.5
146
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.3
140
|
Verified
Administrative
Not enough data
8.4
139
|
Verified
Not enough data
8.4
142
|
Verified
Not enough data
8.3
131
Categories
Categories
Shared Categories
Sugar Sell and Zoho CRM are categorized as CRM
Unique Categories
Sugar Sell has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, and Sales Platforms
Reviews
Reviewers' Company Size
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.7%
Telecommunications
2.6%
Other
62.2%
Information Technology and Services
16.6%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.4%
Most Helpful Reviews
Sugar Sell
Most Helpful Favorable Review
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Most Helpful Critical Review
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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