Compare Smartsupp and Tidio 
At a Glance
Market Segments
Small-Business (96.5% of reviews)
Small-Business (91.8% of reviews)
Entry-Level Pricing
Free 999 agents Per Month
Free Per Month
Smartsupp
Star Rating
(726)4.7 out of 5
Market Segments
Small-Business (96.5% of reviews)
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing plansTidio
Star Rating
(1,614)4.7 out of 5
Market Segments
Small-Business (91.8% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsupp's Live Chat feature scores 9.2, while Tidio excels with a score of 9.6, indicating that Tidio offers a more seamless and user-friendly live chat experience.
- Reviewers mention that Tidio's Customization Interface is rated at 9.2, which is higher than Smartsupp's 8.8, suggesting that Tidio provides more flexibility for tailoring the chat experience to specific business needs.
- G2 users highlight that Tidio's AI capabilities are superior, with an AI score of 8.6 compared to Smartsupp's 8.0, indicating that Tidio may offer more advanced automation and intelligent responses.
- Users on G2 report that Smartsupp's Ticket Creation User Experience is rated at 8.8, while Tidio does not have a specific score for this feature, suggesting that Smartsupp may provide a more structured approach to ticket management.
- Reviewers say that Tidio's Multi-Channel Coverage is rated at 8.8, outperforming Smartsupp's 7.9, which indicates that Tidio may better support various communication channels, enhancing customer engagement.
- Users say that Tidio's Quality of Support is rated at 9.3, compared to Smartsupp's 8.9, suggesting that Tidio may offer more responsive and effective customer support services.
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Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
Tidio
Free Forever
Free
Per Month
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
- No credit card required
- AI-supported chatbots
- Visitor details
Free Trial
Smartsupp
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.0
618
9.2
1,100
Ease of Use
9.3
637
9.4
1,112
Ease of Setup
9.2
537
9.3
868
Ease of Admin
9.0
492
9.3
821
Quality of Support
8.9
506
9.3
967
Has the product been a good partner in doing business?
9.0
450
9.3
775
Product Direction (% positive)
9.2
631
9.2
968
Features by Category
Ticket and Case Management
Not enough data
8.8
49
Not enough data
8.8
47
Not enough data
8.9
53
Not enough data
9.0
54
Not enough data
8.8
40
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.8
45
Generative AI
Not enough data
8.5
20
Not enough data
8.5
20
Communication Channels
Not enough data
9.1
49
Not enough data
8.9
47
Not enough data
9.3
55
Not enough data
8.6
43
Not enough data
8.1
38
Platform
Not enough data
9.2
64
8.8
415
9.1
607
|
Verified
Not enough data
9.1
67
Not enough data
8.8
69
Not enough data
8.7
53
Not enough data
9.2
65
Messenger
8.5
155
8.8
45
7.9
148
8.6
47
9.2
160
9.5
46
8.7
158
9.2
44
Channels
8.0
143
8.6
45
8.9
148
9.3
44
7.6
132
8.5
43
7.0
133
8.3
41
7.7
132
8.5
42
Customers
8.3
138
9.0
44
8.3
140
8.9
43
8.2
141
9.1
43
8.2
133
9.3
43
8.3
142
9.1
44
Lead Facilitation
9.0
62
Not enough data
8.8
61
Not enough data
8.6
61
Not enough data
8.2
60
Not enough data
Organization
8.5
56
Not enough data
8.6
57
Not enough data
8.6
55
Not enough data
Performance Analysis
8.4
55
Not enough data
8.4
56
Not enough data
Sales Analysis
8.4
55
Not enough data
8.3
55
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
31
Not enough data
8.1
31
Not enough data
7.8
31
Design
Not enough data
8.2
30
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
8.4
30
Not enough data
8.3
31
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
272
8.8
432
8.8
271
8.9
426
8.8
263
8.9
426
8.7
267
8.8
410
Feature Not Available
8.8
367
Platform
9.1
272
9.4
445
8.8
263
8.9
397
8.7
258
8.8
397
8.7
255
8.8
393
8.0
235
8.5
294
8.5
250
8.8
345
8.8
254
9.0
408
Generative AI
8.0
216
8.4
71
Feature Not Available
8.6
69
Conversational Platform
Not enough data
8.6
75
Not enough data
8.2
70
Not enough data
8.3
71
Not enough data
8.7
75
Support Automation
Not enough data
8.7
71
Not enough data
8.3
69
Not enough data
8.6
68
Not enough data
8.5
72
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
8.8
113
Not enough data
8.1
113
Not enough data
8.5
111
Not enough data
Automation
8.6
109
Not enough data
8.7
107
Not enough data
8.6
110
Not enough data
Artificial Intelligence
8.5
107
Not enough data
8.5
109
Not enough data
8.3
106
Not enough data
Data
Not enough data
8.8
50
Not enough data
8.8
50
Interaction
Not enough data
8.6
50
Not enough data
8.7
52
Not enough data
8.8
48
Not enough data
8.6
48
Not enough data
8.6
50
Learning
Not enough data
8.6
48
Not enough data
8.3
46
Content Generation
Not enough data
8.6
45
Not enough data
8.6
47
System
Not enough data
8.4
47
Not enough data
8.4
46
Not enough data
8.3
44
Not enough data
8.5
46
Generative AI
Feature Not Available
8.3
50
Feature Not Available
8.2
48
Feature Not Available
7.9
49
Communication
9.1
425
9.4
638
|
Verified
9.0
427
9.2
644
|
Verified
Feature Not Available
8.9
438
9.0
406
9.3
546
|
Verified
Feature Not Available
8.9
382
|
Verified
Internal Use
8.8
415
9.1
607
|
Verified
8.7
412
9.1
509
|
Verified
Feature Not Available
9.0
506
|
Verified
Feature Not Available
8.8
480
|
Verified
8.7
397
9.0
464
|
Verified
Feature Not Available
8.9
491
|
Verified
Generative AI
Not enough data
8.5
31
Self-Service Experience
Not enough data
8.7
64
Not enough data
8.9
56
Not enough data
Feature Not Available
Not enough data
9.0
62
Not enough data
9.1
64
Self-Service Platform
Not enough data
8.6
66
Not enough data
9.0
70
Not enough data
9.0
64
Not enough data
8.9
66
Generative AI
Not enough data
8.8(won by default)
10
Not enough data
8.8(won by default)
10
Process
Not enough data
8.5(won by default)
25
Not enough data
9.1(won by default)
27
Not enough data
8.7(won by default)
23
Channels
Not enough data
9.3(won by default)
29
Not enough data
9.3(won by default)
30
Not enough data
9.7(won by default)
32
Not enough data
8.7(won by default)
24
Not enough data
9.1(won by default)
24
Insight
Not enough data
8.9(won by default)
23
Not enough data
8.6(won by default)
27
Not enough data
9.3(won by default)
32
Not enough data
9.6(won by default)
22
Categories
Categories
Shared Categories
Smartsupp and Tidio are categorized as Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Smartsupp is categorized as Customer Service Automation and AI Sales Assistant
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.6%
Consumer Goods
3.9%
Automotive
3.8%
Apparel & Fashion
3.8%
Marketing and Advertising
3.6%
Other
77.3%
Retail
8.3%
Marketing and Advertising
7.6%
Information Technology and Services
5.4%
Computer Software
5.4%
Health, Wellness and Fitness
4.0%
Other
69.3%
Most Helpful Reviews
Smartsupp
Most Helpful Favorable Review
Sławek O.
Verified User in Printing
In today's digital age, effective communication with website visitors is paramount, and live chat has emerged as a valuable tool for businesses to engage customers in real-time. Smartsupp, a popular chat bot plugin for WordPress, promises to enhance user...
Most Helpful Critical Review
Verified User in Marketing and Advertising
- to, że w ustawieniach okna czatu nie wiem co zrobić, aby klientowi nie wyświetlał się dymek z ikonką chatu, a tylko sam chat
Tidio
Most Helpful Favorable Review
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Most Helpful Critical Review
Joel Z.
Verified User in Accounting
The pricing plan is extremely confusing. As i mentioned to your support team. Second, I discussed the hubspot integration with 4 support staff, and only one mentioned that the hubspot integration actually doesn't work, except to send the email of the...
Sławek O.
Verified User in Printing
In today's digital age, effective communication with website visitors is paramount, and live chat has emerged as a valuable tool for businesses to engage customers in real-time. Smartsupp, a popular chat bot plugin for WordPress, promises to enhance user...
Ben J.
Verified User in Professional Training & Coaching
They just do it right without breaking the bank! Seriously impressed with how intuitive their software is and how robust it is as well. Great for customers as well.
Verified User in Marketing and Advertising
- to, że w ustawieniach okna czatu nie wiem co zrobić, aby klientowi nie wyświetlał się dymek z ikonką chatu, a tylko sam chat
Joel Z.
Verified User in Accounting
The pricing plan is extremely confusing. As i mentioned to your support team. Second, I discussed the hubspot integration with 4 support staff, and only one mentioned that the hubspot integration actually doesn't work, except to send the email of the...
Discussions
make it inerract with whatsup
2 comments
MW
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Smartsupp has no more discussions with answers
Is Tidio safe?
5 comments
MM
It seems like the text you provided is already in English. If you have a different text in an unknown language that you would like translated, please provide...Read more
What is Tidio?
3 comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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