Compare Simplesat and SmileBack 
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$119.00 Per Month
$219.00 0 NA MONTH
Simplesat
Star Rating
(145)4.8 out of 5
Market Segments
Small-Business (58.6% of reviews)
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansSmileBack
Star Rating
(34)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Entry-Level Pricing
$219.00 0 NA MONTH
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Simplesat excels in its "Quality of Support" with a score of 9.9, indicating that users find the support team highly responsive and helpful, while SmileBack, with a score of 9.4, is noted for good support but not as exceptional.
- Reviewers mention that Simplesat's "Feedback Collection" feature is user-friendly and effective, scoring 9.3, but SmileBack outshines it with a score of 9.8, highlighting its superior capabilities in gathering and analyzing customer feedback.
- G2 users indicate that Simplesat's "Survey Deployment" is straightforward, scoring 9.3, but SmileBack's deployment process is rated higher at 9.4, suggesting a more seamless experience for users when launching surveys.
- Users on G2 report that both products have similar "Ease of Admin" scores of 9.5, but reviewers mention that Simplesat offers a more intuitive dashboard, making it easier for administrators to navigate and manage settings.
- Reviewers say that Simplesat's "Real-Time Analysis" feature, with a score of 9.3, is effective but lacks some advanced analytics capabilities that SmileBack provides, which scored 9.5, allowing for deeper insights into customer feedback.
- Users say that while both products have strong "Device Responsiveness" scores (9.5 for Simplesat and 9.6 for SmileBack), SmileBack is often praised for its mobile interface, which reviewers find more accessible and user-friendly on various devices.
Featured Products
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SurveyStance
(2)
Enterprise Feedback Management
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(94)
Enterprise Feedback Management
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Pricing
Entry-Level Pricing
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
SmileBack
16-20
$219.00
0 NA MONTH
NA
- Unlimited reviews Automated alerts Client reports Agent performance analytics Website widget Use reviews in marketing More and more integrations White glove onboarding service Chat, phone & email support
Free Trial
Simplesat
Free Trial is available
SmileBack
Free Trial is available
Ratings
Meets Requirements
9.2
94
9.6
29
Ease of Use
9.6
94
9.8
29
Ease of Setup
9.4
86
9.3
24
Ease of Admin
9.5
87
9.5
24
Quality of Support
9.9
85
9.4
26
Has the product been a good partner in doing business?
9.7
82
9.7
22
Product Direction (% positive)
9.2
87
9.6
29
Features by Category
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Survey Management
9.1
60
9.5
22
9.3
61
|
Verified
Not enough data
9.3
62
|
Verified
9.8
22
|
Verified
9.5
61
|
Verified
9.6
20
|
Verified
Process Management
9.1
60
|
Verified
9.4
21
|
Verified
9.3
50
9.4
20
9.3
60
|
Verified
9.5
21
|
Verified
9.2
56
9.4
20
System Management
9.3
56
|
Verified
9.1
17
|
Verified
9.1
49
Not enough data
Categories
Categories
Shared Categories
Simplesat and SmileBack are categorized as Enterprise Feedback Management
Unique Categories
Simplesat has no unique categories
SmileBack has no unique categories
Reviews
Reviewers' Company Size
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmileBack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.1%
Computer Software
10.0%
Computer & Network Security
9.3%
Financial Services
5.7%
Telecommunications
2.9%
Other
30.0%
Information Technology and Services
78.1%
Computer Software
6.3%
Consulting
3.1%
Telecommunications
3.1%
Retail
3.1%
Other
6.3%
Most Helpful Reviews
Simplesat
Most Helpful Favorable Review
Alex M.
Verified User in Information Technology and Services
This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that. The new stuff they have coming out is epic. This is the...
Most Helpful Critical Review
Andrew Nicolás B.
Verified User in Marketing and Advertising
It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question...
SmileBack
Most Helpful Favorable Review
Daniel N.
Verified User in Information Technology and Services
This product is very Simple to Implement
Most Helpful Critical Review
Alex M.
Verified User in Information Technology and Services
This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that. The new stuff they have coming out is epic. This is the...
Daniel N.
Verified User in Information Technology and Services
This product is very Simple to Implement
Andrew Nicolás B.
Verified User in Marketing and Advertising
It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question...
Discussions
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
What is simplesat?
1 comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
What is CSAT in customer service?
1 comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
SmileBack has no discussions with answers
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