Compare Shopware and commercetools 
At a Glance
Market Segments
Small-Business (73.3% of reviews)
Enterprise (41.7% of reviews)
Entry-Level Pricing
Starting at $600.00 Per Month
Contact Us
Shopware
Star Rating
(155)4.1 out of 5
Market Segments
Small-Business (73.3% of reviews)
Entry-Level Pricing
Starting at $600.00 Per Month
Browse all 3 pricing planscommercetools
Star Rating
(14)4.6 out of 5
Market Segments
Enterprise (41.7% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that commercetools excels in Ease of Use with a score of 9.1, while Shopware lags behind at 7.8. Reviewers mention that the intuitive interface of commercetools makes it easier for teams to navigate and manage their e-commerce operations.
- Reviewers mention that commercetools offers superior Quality of Support with a score of 9.1 compared to Shopware's 7.2. Users on G2 highlight the responsiveness and helpfulness of commercetools' support team, which is crucial for businesses needing timely assistance.
- G2 users indicate that Product Recommendations in Shopware, scoring 6.3, are less effective than those in commercetools, which received a score of 5.5. Users report that the recommendation engine in Shopware lacks the personalization features that help drive conversions.
- Users say that Integrations are a strong point for both platforms, but commercetools shines with a score of 8.3, while Shopware scores 7.7. Reviewers mention that commercetools provides a more extensive range of integrations with third-party tools, enhancing overall functionality.
- Reviewers mention that Product Intelligence is rated higher in Shopware (7.7) compared to commercetools (7.1). Users report that Shopware's analytics tools provide deeper insights into customer behavior, which can inform better marketing strategies.
- Users on G2 report that Customization capabilities are robust in both platforms, but commercetools leads with a score of 8.1, while Shopware also scores 8.1. Reviewers say that commercetools offers more flexibility in creating tailored solutions for unique business needs.
Pricing
Entry-Level Pricing
Shopware
Rise
Starting at $600.00
Per Month
Be great at what matters – your brand. Create a unique, recognizable online presence, automate your workflows, and showcase your products at their absolute best.
- Stand out from the crowd.
commercetools
commercetools Composable Commerce and Frontend
Contact Us
commercetools Frontend provides a complete tooling package for business users and developers to create, optimize and customize their digital storefronts at speed.
- https://commercetools.com/features/frontend
Free Trial
Shopware
Free Trial is available
commercetools
Free Trial is available
Ratings
Meets Requirements
7.8
125
9.4
9
Ease of Use
7.8
126
9.1
9
Ease of Setup
7.5
103
9.3
7
Ease of Admin
7.9
99
8.8
7
Quality of Support
7.2
116
9.1
9
Has the product been a good partner in doing business?
7.7
95
9.3
7
Product Direction (% positive)
6.5
117
10.0
8
Features by Category
Visitor Behavior
5.5
11
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
Templates
5.7
9
Not enough data
7.3
10
Not enough data
6.1
11
Not enough data
Personalization
5.7
10
Not enough data
6.4
11
Not enough data
6.2
11
Not enough data
5.0
11
Not enough data
5.7
10
Not enough data
5.5
11
Not enough data
4.8
10
Not enough data
6.3
10
Not enough data
Multichannel
7.4
9
Not enough data
7.7
10
Not enough data
7.5
10
Not enough data
Administration
5.5
11
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.7
11
Not enough data
Merchandising
6.3
9
Not enough data
5.5
10
Not enough data
7.6
9
Not enough data
6.5
9
Not enough data
6.9
9
Not enough data
Analytics
Feature Not Available
Not enough data
6.7
9
Not enough data
Administration
8.3
9
Not enough data
5.2
9
Not enough data
Administration
Feature Not Available
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
Integrations
7.9
17
Not enough data
7.8
13
Not enough data
7.4
16
Not enough data
Cart Management
6.9
12
Not enough data
7.6
17
Not enough data
7.1
17
Not enough data
7.2
12
Not enough data
Headless Commerce
7.0
57
Not enough data
7.9
70
Not enough data
6.9
61
Not enough data
7.7
74
Not enough data
7.9
69
Not enough data
Generative AI
6.0
51
Feature Not Available
6.2
52
Feature Not Available
Merchandising/Marketing
7.2
93
Not enough data
7.8
90
Not enough data
6.8
91
Not enough data
6.9
89
Not enough data
6.3
84
Not enough data
6.8
87
Not enough data
7.5
90
Feature Not Available
Product Catalog
7.5
91
Not enough data
7.6
87
Not enough data
6.3
89
Not enough data
6.8
70
Not enough data
Order Process
7.9
85
Not enough data
7.9
83
Not enough data
8.1
84
Not enough data
8.1
84
Not enough data
7.5
82
Not enough data
6.3
72
Not enough data
6.7
75
Not enough data
7.0
75
Not enough data
Multi-Channel Support
7.4
65
Not enough data
7.8
84
Not enough data
6.4
64
Not enough data
6.9
74
Not enough data
6.1
59
Not enough data
7.1
67
Not enough data
6.9
73
Not enough data
Platform
8.1
81
Not enough data
8.1
84
Not enough data
8.1
78
Not enough data
8.0
86
Not enough data
5.5
80
Not enough data
8.3
83
Not enough data
7.5
68
Not enough data
8.1
85
Not enough data
6.7
65
Not enough data
7.7
80
Not enough data
8.4
81
Not enough data
7.8
87
Not enough data
Operations
7.9
27
Not enough data
8.0
29
Not enough data
Inventory
8.1
27
Not enough data
8.0
28
Not enough data
7.7
26
Not enough data
Platform
8.5
27
Not enough data
8.3
28
Not enough data
7.0
25
Not enough data
7.3
26
Not enough data
Processing
8.5
25
Not enough data
7.7
27
Not enough data
7.6
20
Not enough data
Reporting
4.6
14
Not enough data
6.0
14
Not enough data
Omnichannel Features
7.7
13
Not enough data
5.3
12
Not enough data
6.5
13
Not enough data
6.7
15
Not enough data
6.8
14
Not enough data
7.9
14
Not enough data
6.2
15
Not enough data
Categories
Categories
Shared Categories
Shopware and commercetools are categorized as E-Commerce Platforms
Unique Categories
Shopware is categorized as Multichannel Retail, Shopping Cart, Omnichannel Commerce, E-Merchandising, and E-Commerce Personalization
commercetools has no unique categories
Reviews
Reviewers' Company Size
Shopware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
commercetools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Consumer Goods
10.0%
Information Technology and Services
6.0%
Furniture
5.3%
Automotive
4.7%
Other
58.0%
Information Technology and Services
33.3%
Retail
16.7%
Health, Wellness and Fitness
8.3%
Consumer Goods
8.3%
Consumer Electronics
8.3%
Other
25.0%
Most Helpful Reviews
Shopware
Most Helpful Favorable Review
Michel W.
Verified User in Computer Software
- API first -easy to connect with third party solutions - The very intuitive way to edit pages etc with the shopping experience functionality - open source flexibility
Most Helpful Critical Review
Verified User in Retail
Unfortunately they failed very much at executing their idea. There are a lot of Bugs, both from Shopware side as well as plug-in side. They will charge high prices also for plugins but will tell that they are not responsible for it. However, the system...
commercetools
Most Helpful Favorable Review
Verified User in Retail
Flexibility. Everything is an API. Easy to consume and mashup. The predicate language was powerful for setting up promotions.
Most Helpful Critical Review
Maximiliano A.
Verified User in Retail
I don´t think this is a problem, but it´s usually a "surprise" for new users. All the flexibility comes with a drawback; there are some things that you would consider essential that would require some coding to be implemented in commercetools, like returns...
Michel W.
Verified User in Computer Software
- API first -easy to connect with third party solutions - The very intuitive way to edit pages etc with the shopping experience functionality - open source flexibility
Verified User in Retail
Flexibility. Everything is an API. Easy to consume and mashup. The predicate language was powerful for setting up promotions.
Verified User in Retail
Unfortunately they failed very much at executing their idea. There are a lot of Bugs, both from Shopware side as well as plug-in side. They will charge high prices also for plugins but will tell that they are not responsible for it. However, the system...
Maximiliano A.
Verified User in Retail
I don´t think this is a problem, but it´s usually a "surprise" for new users. All the flexibility comes with a drawback; there are some things that you would consider essential that would require some coding to be implemented in commercetools, like returns...
Alternatives
Discussions
What is Shopware used for?
2 comments
CA
For e-commerce and ERP systems for all our customer which are highly satisfiedRead more
Is Shopware good?
2 comments
RU
I've been actively using a live implementation Shopware 6 for the last 8 months, but cannot compare it with other systems.
You can make your own shop with...Read more
commercetools has no discussions with answers
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