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- ServiceNow Cloud Observability (formerly LightStep)-vs-Splunk APM
Compare ServiceNow Cloud Observability (formerly LightStep) and Splunk APM 
At a Glance
Market Segments
Enterprise (47.4% of reviews)
Enterprise (82.6% of reviews)
Entry-Level Pricing
Free Get started quickly
No pricing available
ServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSplunk APM
Star Rating
(26)4.5 out of 5
Market Segments
Enterprise (82.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Splunk APMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk APM excels in its real-time monitoring capabilities, providing comprehensive insights into application performance, while ServiceNow Cloud Observability is noted for its cloud infrastructure monitoring, which offers a more focused approach to cloud environments.
- Reviewers mention that Splunk APM's AI/ML integration is robust, allowing for predictive analytics and anomaly detection, whereas users on G2 highlight ServiceNow's automation features as a standout, particularly in incident resolution and proactive identification.
- G2 users indicate that Splunk APM's dashboards and visualizations are highly customizable and user-friendly, making it easier to track performance metrics, while ServiceNow Cloud Observability is praised for its single pane of glass view, which consolidates data from multiple sources for streamlined monitoring.
- Users say that Splunk APM provides excellent alerting features, with multi-mode alerts that cater to various user needs, while reviewers mention that ServiceNow's incident alerting is particularly effective in ensuring timely responses to performance issues.
- Reviewers mention that Splunk APM's performance baselines are well-defined, allowing teams to quickly identify deviations, whereas users report that ServiceNow Cloud Observability offers superior resource utilization monitoring, which is crucial for optimizing cloud resources.
- Users on G2 highlight that Splunk APM's logging capabilities are extensive, providing detailed insights into application behavior, while ServiceNow Cloud Observability is noted for its dynamic transaction mapping, which helps in understanding complex user interactions across services.
Featured Products
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Application Performance Monitoring (APM)
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Pricing
Entry-Level Pricing
ServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Splunk APM
No pricing availableFree Trial
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Splunk APM
No trial information availableRatings
Meets Requirements
9.0
14
8.9
20
Ease of Use
9.2
14
8.6
20
Ease of Setup
Not enough data
8.3
6
Ease of Admin
Not enough data
8.3
6
Quality of Support
9.6
14
9.2
19
Has the product been a good partner in doing business?
Not enough data
9.3
5
Product Direction (% positive)
7.9
11
9.4
19
Features by Category
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Visibility
9.5
7
Not enough data
7.9
7
Not enough data
9.3
7
Not enough data
Monitoring and Management
9.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceNow Cloud Observability (formerly LightStep) and Splunk APM are categorized as Application Performance Monitoring (APM) and Cloud Infrastructure Monitoring
Unique Categories
ServiceNow Cloud Observability (formerly LightStep) is categorized as Container Monitoring, Log Monitoring, Enterprise Monitoring, Database Monitoring, and Observability Solution Suites
Splunk APM is categorized as AIOps Platforms and Digital Experience Monitoring (DEM)
Reviews
Reviewers' Company Size
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk APM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Information Technology and Services
26.1%
Financial Services
26.1%
Computer Software
21.7%
Telecommunications
8.7%
Mechanical or Industrial Engineering
4.3%
Other
13.0%
Most Helpful Reviews
ServiceNow Cloud Observability (formerly LightStep)
Most Helpful Favorable Review
Sasha F.
Verified User in Retail
Reliable and works well. Something I know I can depend on. Would recommend.
Most Helpful Critical Review
Verified User in Computer Software
I have found it pretty difficult fo find metrics that I want. I haven't found the search tools that helpful. I don't find it very intuitive to find traces for specific endpoints.
Splunk APM
Most Helpful Favorable Review
Jeff K.
Verified User in Mechanical or Industrial Engineering
Splunk takes the tedium out of sifting through lengthy log files. It helps to eliminate the possibility of missing important events in the volume of events in a log.
Most Helpful Critical Review
Verified User in Telecommunications
Does not work effectively for small amounts of data. Data needs to be quite big and wide range
Sasha F.
Verified User in Retail
Reliable and works well. Something I know I can depend on. Would recommend.
Jeff K.
Verified User in Mechanical or Industrial Engineering
Splunk takes the tedium out of sifting through lengthy log files. It helps to eliminate the possibility of missing important events in the volume of events in a log.
Verified User in Computer Software
I have found it pretty difficult fo find metrics that I want. I haven't found the search tools that helpful. I don't find it very intuitive to find traces for specific endpoints.
Verified User in Telecommunications
Does not work effectively for small amounts of data. Data needs to be quite big and wide range
Discussions
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
Splunk APM has no discussions with answers
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