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- Salesforce Service Cloud Software-vs-Wolken Service Desk
Compare Salesforce Service Cloud Software and Wolken Service Desk 
At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Salesforce Service Cloud
Star Rating
(5,607)4.4 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansWolken Service Desk
Star Rating
(15)4.7 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Wolken Service DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in its Customer Health Scores feature, providing a comprehensive view of customer engagement, while Wolken Service Desk's scores are noted to be less detailed, leading to a less proactive approach in customer management.
- Reviewers mention that the Ticket Creation User Experience in Wolken Service Desk is rated a perfect 10.0, highlighting its intuitive interface, whereas Salesforce Service Cloud, with a score of 8.5, is seen as slightly more complex, which can hinder quick ticket generation.
- G2 users indicate that Wolken Service Desk's Response Automation capabilities are superior, achieving a perfect score of 10.0, allowing for seamless automated responses, while Salesforce Service Cloud, scoring 8.2, is perceived as having more manual intervention required.
- Users on G2 report that the Quality of Support for Wolken Service Desk is highly rated at 9.4, with many praising the responsiveness and helpfulness of the support team, compared to Salesforce Service Cloud's score of 8.3, which suggests room for improvement in support responsiveness.
- Reviewers say that the Customization options in Wolken Service Desk are rated at 10.0, allowing users to tailor the platform extensively to their needs, while Salesforce Service Cloud, with a score of 8.3, is seen as less flexible in this regard.
- Users report that the Knowledge Base feature in Wolken Service Desk is rated 9.2, with users appreciating its integration with ticketing, whereas Salesforce Service Cloud's score of 8.7 indicates a solid but less integrated knowledge management experience.
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Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Wolken Service Desk
No pricing availableFree Trial
Salesforce Service Cloud
Free Trial is available
Wolken Service Desk
Free Trial is available
Ratings
Meets Requirements
8.6
2,619
9.2
13
Ease of Use
8.4
4,035
9.3
14
Ease of Setup
7.9
2,839
9.2
8
Ease of Admin
8.2
1,434
9.0
8
Quality of Support
8.3
2,404
9.4
13
Has the product been a good partner in doing business?
8.7
1,415
9.6
8
Product Direction (% positive)
8.2
2,582
9.1
13
Features by Category
Ticket and Case Management
8.5
1127
|
Verified
10.0
5
8.4
1125
|
Verified
10.0
5
8.3
1155
|
Verified
10.0
5
8.2
1081
|
Verified
10.0
5
8.1
905
10.0
5
7.9
1095
|
Verified
10.0
5
8.2
1077
|
Verified
10.0
5
8.5
957
|
Verified
10.0
5
Generative AI
7.4
116
Feature Not Available
7.3
115
Feature Not Available
Communication Channels
8.4
951
|
Verified
10.0
5
8.6
1134
|
Verified
10.0
5
8.1
777
9.7
6
8.0
739
|
Verified
9.7
5
8.0
698
9.7
5
Platform
7.8
495
|
Verified
9.3
5
8.3
752
|
Verified
10.0
5
8.6
632
|
Verified
10.0
5
8.2
550
|
Verified
10.0
5
8.2
1085
|
Verified
10.0
5
8.2
1105
|
Verified
10.0
5
Customer Information
8.0
182
Not enough data
8.3
181
Not enough data
8.3
179
Not enough data
7.6
177
Not enough data
7.9
179
Not enough data
8.1
176
Not enough data
7.8
180
Not enough data
Predictions
7.3
173
Not enough data
7.7
174
Not enough data
8.2
172
Not enough data
7.2
171
Not enough data
Platform
8.5
180
Not enough data
8.3
180
Not enough data
8.3
178
Not enough data
8.4
177
Not enough data
8.2
178
Not enough data
8.8
175
Not enough data
8.8
178
Not enough data
9.0
175
Not enough data
8.8
173
Not enough data
8.9
174
Not enough data
Generative AI
7.1
147
Not enough data
7.1
145
Not enough data
Administration
8.8
213
Not enough data
8.7
212
Not enough data
8.6
209
Not enough data
Knowledge Management
8.7
206
Not enough data
8.5
198
Not enough data
8.4
196
Not enough data
Compliance
8.6
212
Not enough data
8.6
210
Not enough data
8.6
210
Not enough data
8.5
207
Not enough data
Customer Support
8.1
197
Not enough data
8.1
190
Not enough data
8.0
179
Not enough data
Data Security
8.6
202
Not enough data
8.7
203
Not enough data
8.9
204
Not enough data
9.1
204
Not enough data
Administration
8.5
195
Not enough data
8.8
197
Not enough data
8.9
200
Not enough data
Generative AI
7.5
136
Not enough data
Channels
8.4
109
Not enough data
8.3
107
Not enough data
7.4
106
Not enough data
Design
8.3
103
Not enough data
7.9
104
Not enough data
8.1
106
Not enough data
8.3
106
Not enough data
8.4
103
Not enough data
Generative AI
7.3
102
Not enough data
7.4
101
Not enough data
Usability
8.7
182
Not enough data
8.6
186
Not enough data
8.7
184
Not enough data
Reporting
8.7
183
Not enough data
8.3
177
Not enough data
8.6
180
Not enough data
Generative AI
7.5
159
Not enough data
7.6
160
Not enough data
Quality Assurance
8.7
64
Not enough data
8.6
61
Not enough data
8.5
63
Not enough data
Engagement
8.7
62
Not enough data
8.7
62
Not enough data
8.7
62
Not enough data
Performance
8.7
62
Not enough data
8.7
62
Not enough data
Generative AI
7.6
53
Not enough data
7.8
54
Not enough data
Channels
7.4
256
Not enough data
7.3
250
Not enough data
7.8
254
Not enough data
7.3
248
Not enough data
8.7
262
Not enough data
Generative AI
7.0
200
Not enough data
Functions
7.8
250
Not enough data
7.9
247
Not enough data
7.5
239
Not enough data
7.1
236
Not enough data
7.1
238
Not enough data
7.1
241
Not enough data
7.6
241
Not enough data
8.0
240
Not enough data
Administrative
7.8
237
Not enough data
8.4
242
Not enough data
8.5
240
Not enough data
7.7
230
Not enough data
7.6
234
Not enough data
Workforce Management
7.8
49
Not enough data
7.8
49
Not enough data
7.2
48
Not enough data
7.7
48
Not enough data
7.3
48
Not enough data
Administration
8.1
49
Not enough data
8.2
48
Not enough data
8.3
48
Not enough data
7.4
47
Not enough data
7.5
47
Not enough data
Conversational Platform
8.5
89
Not enough data
8.6
88
Not enough data
8.0
87
Not enough data
8.2
90
Not enough data
Support Automation
8.1
88
Not enough data
8.1
87
Not enough data
8.0
88
Not enough data
7.8
86
Not enough data
Generative AI
7.3
84
Not enough data
7.3
84
Not enough data
Customer Support
8.3
117
Not enough data
7.8
112
Not enough data
8.1
112
Not enough data
Automation
8.1
114
Not enough data
8.1
115
Not enough data
8.0
114
Not enough data
Artificial Intelligence
7.6
110
Not enough data
7.7
110
Not enough data
7.2
107
Not enough data
Generative AI
7.7
96
Not enough data
7.6
95
Not enough data
7.7
96
Not enough data
Communication
8.5
296
|
Verified
Not enough data
8.6
315
|
Verified
Not enough data
8.4
261
|
Verified
Not enough data
8.5
263
|
Verified
Not enough data
7.8
146
Not enough data
Internal Use
8.3
752
|
Verified
10.0
5
8.3
283
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.4
305
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
8.7
309
|
Verified
Not enough data
Generative AI
7.2
115
Not enough data
Self-Service Experience
8.6
580
Not enough data
8.3
567
Not enough data
8.3
516
Not enough data
7.9
202
Not enough data
8.4
212
Not enough data
Self-Service Platform
8.4
211
Not enough data
8.6
216
Not enough data
7.5
187
Not enough data
8.5
203
Not enough data
Generative AI
7.7(won by default)
43
Not enough data
7.9(won by default)
43
Not enough data
Process
8.6(won by default)
233
Not enough data
8.6(won by default)
253
Not enough data
8.3(won by default)
214
Not enough data
Channels
8.8(won by default)
262
Not enough data
8.4(won by default)
237
Not enough data
8.5(won by default)
220
Not enough data
8.6(won by default)
222
Not enough data
8.6(won by default)
203
Not enough data
Insight
8.5(won by default)
219
Not enough data
8.8(won by default)
254
Not enough data
8.5(won by default)
193
Not enough data
8.7(won by default)
241
Not enough data
Generative AI
8.0
68
Not enough data
8.0
69
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.8
27
Not enough data
8.3
27
Not enough data
8.6
27
Not enough data
8.8
27
Not enough data
Process Management
8.3
27
Not enough data
8.4
26
Not enough data
8.6
27
Not enough data
8.5
26
Not enough data
System Management
9.0
27
Not enough data
8.6
26
Not enough data
Incident Management
Not enough data
9.2
10
Not enough data
9.7
10
Not enough data
10.0
9
Not enough data
9.2
8
Not enough data
9.5
7
Reporting
Not enough data
9.0
10
Not enough data
9.6
9
Not enough data
9.2
10
Access & Usability
Not enough data
8.5
8
Not enough data
8.7
9
Not enough data
9.4
8
Not enough data
8.9
9
Categories
Categories
Shared Categories
Salesforce Service Cloud and Wolken Service Desk are categorized as Help Desk
Unique Categories
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, Complaint Management, Customer Success, and Customer Service Automation
Wolken Service Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wolken Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Computer Software
9.9%
Financial Services
7.2%
Manufacturing
4.2%
Hospital & Health Care
3.6%
Other
63.8%
Information Technology and Services
26.7%
Computer Software
26.7%
Telecommunications
13.3%
Financial Services
6.7%
Executive Office
6.7%
Other
20.0%
Most Helpful Reviews
Salesforce Service Cloud
Most Helpful Favorable Review
Verified User in Online Media
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
Most Helpful Critical Review
Verified User in Computer Software
Service cloud is clunky, slow, ugly user interface and just filled with bugs. We used to use Zendesk for our help desk tool and it is night and day difference between the two products. Everything Zendesk gets right, Salesforce gets wrong. And everything...
Wolken Service Desk
Most Helpful Favorable Review
Anne V.
Verified User in Executive Office
Timely and perfect delivery! Always on the ball!
Most Helpful Critical Review
Cristian B.
Verified User in Information Technology and Services
The biggest pain with Wolken Service Desk is its User Interface to manage helpdesk tickets by an IT engineer but also for users. It is ugly, hard to use, not intuitive as well. Anyone that needs to use this tool will need training. That is a big negative in...
Verified User in Online Media
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
Anne V.
Verified User in Executive Office
Timely and perfect delivery! Always on the ball!
Verified User in Computer Software
Service cloud is clunky, slow, ugly user interface and just filled with bugs. We used to use Zendesk for our help desk tool and it is night and day difference between the two products. Everything Zendesk gets right, Salesforce gets wrong. And everything...
Cristian B.
Verified User in Information Technology and Services
The biggest pain with Wolken Service Desk is its User Interface to manage helpdesk tickets by an IT engineer but also for users. It is ugly, hard to use, not intuitive as well. Anyone that needs to use this tool will need training. That is a big negative in...
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What is Wolken Service Desk used for?
1 comment
Official Response from Wolken Service Desk
Wolken Service Desk is a holistic platform tailored to streamline and enhance various operational processes across IT Service Management, Non-IT Operations,...Read more
Wolken Service Desk has no more discussions with answers
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