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Compare Kustomer and Salesforce Service Cloud Software 
At a Glance
Market Segments
Mid-Market (66.8% of reviews)
Mid-Market (42.1% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Starting at $25.00 1 User Per Month
Kustomer
Star Rating
(430)4.4 out of 5
Market Segments
Mid-Market (66.8% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSalesforce Service Cloud
Star Rating
(5,607)4.4 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in its ticket creation user experience, scoring 8.5, while Kustomer shines even brighter with a score of 9.1, indicating a more intuitive interface for creating support tickets.
- Reviewers mention that Kustomer's ticket collaboration feature is highly rated at 9.2, compared to Salesforce Service Cloud's score of 8.2, suggesting that Kustomer offers better tools for team collaboration on customer issues.
- G2 users highlight that Kustomer's customer health scores and monitoring features are rated at 9.1 and 8.3 respectively, which are superior to Salesforce Service Cloud's scores of 8.0 and 8.3, indicating Kustomer provides more robust insights into customer engagement and satisfaction.
- Users on G2 emphasize that Kustomer's response automation feature is rated at 8.8, outperforming Salesforce Service Cloud's score of 8.2, which suggests that Kustomer offers more effective automation tools for handling customer inquiries.
- Reviewers say that Kustomer's multi-channel coverage, particularly in social and live chat, scores 9.3 and 9.2 respectively, while Salesforce Service Cloud's scores are lower at 8.4 and 8.5, indicating Kustomer's strength in providing diverse communication options.
- Users report that Kustomer's overall quality of support is rated at 8.9, which is higher than Salesforce Service Cloud's score of 8.3, suggesting that Kustomer may provide a more responsive and helpful support experience for users.
Featured Products
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Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Track, prioritize, and engage with customers on every channel.
- Email, Chat, SMS, Social, WhatsApp, Self-service
- Voice Provider Integrations
- Proactive Service
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Kustomer
No trial information availableSalesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
314
8.6
2,619
Ease of Use
8.8
325
8.4
4,035
Ease of Setup
8.4
143
7.9
2,839
Ease of Admin
8.1
130
8.2
1,434
Quality of Support
8.9
297
8.3
2,404
Has the product been a good partner in doing business?
8.8
126
8.7
1,415
Product Direction (% positive)
8.6
305
8.2
2,582
Features by Category
Ticket and Case Management
9.1
134
|
Verified
8.5
1127
|
Verified
9.0
138
|
Verified
8.4
1125
|
Verified
8.7
140
|
Verified
8.3
1155
|
Verified
8.8
135
|
Verified
8.2
1081
|
Verified
8.8
114
|
Verified
8.1
905
8.7
134
|
Verified
7.9
1095
|
Verified
9.2
134
|
Verified
8.2
1077
|
Verified
9.1
130
|
Verified
8.5
957
|
Verified
Generative AI
7.6
7
7.4
116
7.6
7
7.3
115
Communication Channels
9.0
119
|
Verified
8.4
951
|
Verified
9.1
137
|
Verified
8.6
1134
|
Verified
9.1
116
|
Verified
8.1
777
8.5
118
|
Verified
8.0
739
|
Verified
8.9
105
8.0
698
Platform
8.7
41
7.8
495
|
Verified
8.9
118
|
Verified
8.3
752
|
Verified
9.2
80
|
Verified
8.6
632
|
Verified
9.0
75
|
Verified
8.2
550
|
Verified
8.4
110
|
Verified
8.2
1085
|
Verified
8.4
111
|
Verified
8.2
1105
|
Verified
Customer Information
Not enough data
8.0
182
Not enough data
8.3
181
Not enough data
8.3
179
Not enough data
7.6
177
Not enough data
7.9
179
Not enough data
8.1
176
Not enough data
7.8
180
Predictions
Not enough data
7.3
173
Not enough data
7.7
174
Not enough data
8.2
172
Not enough data
7.2
171
Platform
Not enough data
8.5
180
Not enough data
8.3
180
Not enough data
8.3
178
Not enough data
8.4
177
Not enough data
8.2
178
Not enough data
8.8
175
Not enough data
8.8
178
Not enough data
9.0
175
Not enough data
8.8
173
Not enough data
8.9
174
Generative AI
Not enough data
7.1
147
Not enough data
7.1
145
Administration
Not enough data
8.8
213
Not enough data
8.7
212
Not enough data
8.6
209
Knowledge Management
Not enough data
8.7
206
Not enough data
8.5
198
Not enough data
8.4
196
Compliance
Not enough data
8.6
212
Not enough data
8.6
210
Not enough data
8.6
210
Not enough data
8.5
207
Customer Support
Not enough data
8.1
197
Not enough data
8.1
190
Not enough data
8.0
179
Data Security
Not enough data
8.6
202
Not enough data
8.7
203
Not enough data
8.9
204
Not enough data
9.1
204
Administration
Not enough data
8.5
195
Not enough data
8.8
197
Not enough data
8.9
200
Generative AI
Not enough data
7.5
136
Channels
Not enough data
8.4
109
Not enough data
8.3
107
Not enough data
7.4
106
Design
Not enough data
8.3
103
Not enough data
7.9
104
Not enough data
8.1
106
Not enough data
8.3
106
Not enough data
8.4
103
Generative AI
Not enough data
7.3
102
Not enough data
7.4
101
Usability
Not enough data
8.7
182
Not enough data
8.6
186
Not enough data
8.7
184
Reporting
Not enough data
8.7
183
Not enough data
8.3
177
Not enough data
8.6
180
Generative AI
Not enough data
7.5
159
Not enough data
7.6
160
Quality Assurance
Not enough data
8.7
64
Not enough data
8.6
61
Not enough data
8.5
63
Engagement
Not enough data
8.7
62
Not enough data
8.7
62
Not enough data
8.7
62
Performance
Not enough data
8.7
62
Not enough data
8.7
62
Generative AI
Not enough data
7.6
53
Not enough data
7.8
54
Channels
Not enough data
7.4
256
Not enough data
7.3
250
Not enough data
7.8
254
Not enough data
7.3
248
Not enough data
8.7
262
Generative AI
Not enough data
7.0
200
Functions
Not enough data
7.8
250
Not enough data
7.9
247
Not enough data
7.5
239
Not enough data
7.1
236
Not enough data
7.1
238
Not enough data
7.1
241
Not enough data
7.6
241
Not enough data
8.0
240
Administrative
Not enough data
7.8
237
Not enough data
8.4
242
Not enough data
8.5
240
Not enough data
7.7
230
Not enough data
7.6
234
Workforce Management
Not enough data
7.8
49
Not enough data
7.8
49
Not enough data
7.2
48
Not enough data
7.7
48
Not enough data
7.3
48
Administration
Not enough data
8.1
49
Not enough data
8.2
48
Not enough data
8.3
48
Not enough data
7.4
47
Not enough data
7.5
47
Conversational Platform
9.0
152
8.5
89
9.1
146
8.6
88
9.1
135
8.0
87
9.0
56
8.2
90
Support Automation
9.0
131
8.1
88
9.0
147
8.1
87
9.3
124
8.0
88
8.8
58
7.8
86
Generative AI
9.0
21
7.3
84
9.0
21
7.3
84
Customer Support
Not enough data
8.3
117
Not enough data
7.8
112
Not enough data
8.1
112
Automation
Not enough data
8.1
114
Not enough data
8.1
115
Not enough data
8.0
114
Artificial Intelligence
Not enough data
7.6
110
Not enough data
7.7
110
Not enough data
7.2
107
Generative AI
7.5
17
7.7
96
7.5
17
7.6
95
7.0
16
7.7
96
Communication
9.1
130
|
Verified
8.5
296
|
Verified
8.9
148
|
Verified
8.6
315
|
Verified
9.2
119
|
Verified
8.4
261
|
Verified
9.0
109
|
Verified
8.5
263
|
Verified
8.4
58
7.8
146
Internal Use
8.9
118
|
Verified
8.3
752
|
Verified
9.1
128
|
Verified
8.3
283
|
Verified
8.5
65
8.4
275
|
Verified
8.8
126
|
Verified
8.4
305
|
Verified
9.0
129
|
Verified
8.5
276
|
Verified
9.1
148
|
Verified
8.7
309
|
Verified
Generative AI
8.2
13
7.2
115
Self-Service Experience
8.7
67
8.6
580
8.3
64
8.3
567
8.5
48
8.3
516
8.4
31
7.9
202
8.4
35
8.4
212
Self-Service Platform
9.0
36
8.4
211
8.8
36
8.6
216
8.8
32
7.5
187
9.0
36
8.5
203
Generative AI
8.6(won by 0.9)
11
7.7
43
8.3(won by 0.4)
10
7.9
43
Process
9.5(won by 0.9)
27
8.6
233
9.5(won by 0.9)
31
8.6
253
9.4(won by 1.1)
32
8.3
214
Channels
9.6(won by 0.8)
33
8.8
262
9.2(won by 0.8)
30
8.4
237
9.1(won by 0.6)
29
8.5
220
9.0(won by 0.4)
29
8.6
222
9.5(won by 0.9)
29
8.6
203
Insight
9.1(won by 0.6)
29
8.5
219
8.9(won by 0.1)
33
8.8
254
9.0(won by 0.5)
29
8.5
193
9.2(won by 0.5)
31
8.7
241
Generative AI
7.9
13
8.0
68
7.9
13
8.0
69
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.8
27
Not enough data
8.3
27
Not enough data
8.6
27
Not enough data
8.8
27
Process Management
Not enough data
8.3
27
Not enough data
8.4
26
Not enough data
8.6
27
Not enough data
8.5
26
System Management
Not enough data
9.0
27
Not enough data
8.6
26
Categories
Categories
Shared Categories
Kustomer and Salesforce Service Cloud are categorized as Conversational Support, Live Chat, Help Desk, Customer Self-Service, Social Customer Service, and Digital Customer Service Platforms
Unique Categories
Kustomer has no unique categories
Salesforce Service Cloud is categorized as Contact Center Quality Assurance, Customer Communications Management, Contact Center Knowledge Base, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Complaint Management, Customer Success, and Customer Service Automation
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
13.0%
Consumer Services
12.3%
Health, Wellness and Fitness
6.8%
Food & Beverages
6.3%
Apparel & Fashion
5.5%
Other
56.3%
Information Technology and Services
11.4%
Computer Software
9.9%
Financial Services
7.2%
Manufacturing
4.2%
Hospital & Health Care
3.6%
Other
63.8%
Most Helpful Reviews
Kustomer
Most Helpful Favorable Review
Verified User in Marketing and Advertising
I like how Kustomer's ticketing system is really easy to use, and it has amazing options for pulling out reports. Really amazing.
Most Helpful Critical Review
Verified User in Hospital & Health Care
Periodically,Kustomer can crash and that hinders all our work. We usually have reps call in to help fix the issue.
Salesforce Service Cloud
Most Helpful Favorable Review
Verified User in Online Media
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
Most Helpful Critical Review
Greg S.
Verified User in Wholesale
We only recently migrated to the SF platform and SF Knowledge replaced Zendesk. It's been seriosuly neglected by Salesforce in the transition to Lightning. The UI is just like any other SF screen, with a tiny rich text box which is impossible to use for...
Verified User in Marketing and Advertising
I like how Kustomer's ticketing system is really easy to use, and it has amazing options for pulling out reports. Really amazing.
Verified User in Online Media
Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...
Verified User in Hospital & Health Care
Periodically,Kustomer can crash and that hinders all our work. We usually have reps call in to help fix the issue.
Greg S.
Verified User in Wholesale
We only recently migrated to the SF platform and SF Knowledge replaced Zendesk. It's been seriosuly neglected by Salesforce in the transition to Lightning. The UI is just like any other SF screen, with a tiny rich text box which is impossible to use for...
Alternatives
Discussions
How long are your contracts? Can I change plans?
1 comment
Official Response from Kustomer
Plans are annual. We will work with you on a payment plan if needed.Read more
Is my business data private and safe?
1 comment
Official Response from Kustomer
Yes. Customer security and privacy is a core value at Kustomer, and our team has extensive experience building secure applications. We combine...Read more
Does Kustomer integrate with other applications?
1 comment
Official Response from Kustomer
Absolutely. We have native and partner integrations with a wide range of partners including Amazon Connect, Shopify, Talkdesk, Piesync, Aircall, Segment,...Read more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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