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- Salesforce Commerce for B2C-vs-Shopify Plus
Compare Salesforce Commerce for B2C and Shopify Plus 
At a Glance
Market Segments
Mid-Market (40.1% of reviews)
Small-Business (67.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Salesforce Commerce for B2C
Star Rating
(450)4.3 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansShopify Plus
Star Rating
(652)4.4 out of 5
Market Segments
Small-Business (67.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Shopify PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Commerce for B2C excels in Product Recommendations with a score of 9.2, while Shopify Plus, although strong, scores slightly lower at 7.8. Reviewers mention that the tailored suggestions significantly enhance the shopping experience.
- Reviewers mention that Shopify Plus shines in Ease of Use with a score of 9.0 compared to Salesforce's 8.3. Users on G2 appreciate the intuitive interface of Shopify Plus, making it easier for new users to navigate and manage their stores.
- G2 users highlight that Salesforce Commerce for B2C offers superior Reporting capabilities, scoring 9.0, which allows for in-depth analysis of sales and customer behavior. In contrast, Shopify Plus scores 8.0, with users noting that while it provides essential reports, it lacks some advanced analytics features.
- Users say that Shopify Plus provides a more seamless Checkout Process with a score of 8.6, compared to Salesforce's 8.3. Reviewers mention that Shopify's streamlined checkout reduces cart abandonment rates effectively.
- Reviewers mention that Salesforce Commerce for B2C has a robust Data Orchestration feature, scoring 8.5, which allows for better integration of customer data across platforms. Users on G2 report that this feature is crucial for businesses looking to personalize their marketing efforts.
- Users report that Shopify Plus offers better Payment Processing with a score of 8.8, while Salesforce scores 8.3. Reviewers mention that Shopify's multiple payment gateway options and ease of setup make it a preferred choice for many merchants.
Pricing
Entry-Level Pricing
Salesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Deliver better commerce experiences with a platform for growth.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Shopify Plus
No pricing availableFree Trial
Salesforce Commerce for B2C
No trial information availableShopify Plus
No trial information availableRatings
Meets Requirements
8.6
306
8.5
526
Ease of Use
8.2
334
9.0
529
Ease of Setup
7.8
165
8.6
348
Ease of Admin
8.1
119
8.8
328
Quality of Support
8.3
290
8.4
511
Has the product been a good partner in doing business?
8.6
116
8.5
325
Product Direction (% positive)
8.5
289
8.8
505
Features by Category
Design
8.3
25
Not enough data
8.4
25
Not enough data
8.5
24
Not enough data
8.4
25
Not enough data
Personalization
8.3
25
Not enough data
8.2
25
Not enough data
8.5
26
Not enough data
8.4
24
Not enough data
Analysis
8.3
24
Not enough data
8.8
23
Not enough data
8.2
22
Not enough data
Merchandising
9.2
19
Not enough data
9.3
19
Not enough data
9.4
19
Not enough data
8.6
19
Not enough data
8.9
19
Not enough data
Analytics
9.4
19
Not enough data
9.3
19
Not enough data
Administration
9.3
18
Not enough data
9.0
18
Not enough data
Administration
9.0
21
Not enough data
8.8
20
Not enough data
8.7
21
Not enough data
Integrations
8.8
21
Not enough data
9.0
21
Not enough data
8.7
21
Not enough data
Cart Management
8.4
22
Not enough data
8.7
21
Not enough data
8.5
20
Not enough data
8.5
21
Not enough data
Headless Commerce
8.1
78
7.7
214
8.5
81
7.9
228
8.5
79
7.9
218
8.5
83
8.2
245
8.4
81
8.1
236
Generative AI
8.0
63
Feature Not Available
7.7
67
Feature Not Available
Merchandising/Marketing
8.2
192
8.3
406
8.3
137
8.4
434
8.1
206
7.8
426
7.9
199
7.8
436
7.6
186
7.9
411
8.0
185
7.6
401
8.1
182
7.9
411
Product Catalog
8.4
194
8.3
419
8.2
194
8.2
419
8.2
201
8.0
411
8.1
174
7.7
347
Order Process
8.3
196
8.7
420
8.2
192
8.2
413
8.3
189
8.3
415
8.3
193
8.8
417
8.2
195
8.6
417
7.9
182
8.1
412
8.2
184
7.9
405
8.1
167
8.2
366
Multi-Channel Support
8.3
180
8.2
378
8.2
183
8.6
406
8.3
167
8.2
377
8.2
186
8.4
396
8.0
172
7.7
331
8.2
112
8.2
356
8.2
162
7.4
326
Platform
8.2
177
8.4
379
8.3
193
8.3
410
8.3
180
8.5
399
8.4
196
8.5
416
8.1
201
8.2
411
8.6
190
8.7
409
8.6
178
8.3
328
8.5
182
8.5
398
8.3
168
7.8
361
8.5
164
8.1
340
8.4
175
8.5
381
8.5
196
8.8
405
Reporting
8.5
24
8.0
76
8.5
24
7.6
69
Omnichannel Features
7.9
23
8.4
71
8.0
23
8.1
70
8.1
22
7.9
75
8.6
23
8.1
77
8.6
23
8.0
74
8.6
24
8.7
76
8.1
23
7.5
71
Categories
Categories
Shared Categories
Salesforce Commerce for B2C and Shopify Plus are categorized as E-Commerce Platforms and Omnichannel Commerce
Unique Categories
Shopify Plus has no unique categories
Reviews
Reviewers' Company Size
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.0%
Information Technology and Services
10.9%
Computer Software
8.9%
Apparel & Fashion
6.3%
Consumer Goods
4.3%
Other
55.6%
Retail
20.3%
Apparel & Fashion
13.7%
Consumer Goods
7.5%
Information Technology and Services
5.7%
Health, Wellness and Fitness
4.9%
Other
48.0%
Most Helpful Reviews
Salesforce Commerce for B2C
Most Helpful Favorable Review
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Most Helpful Critical Review
Verified User in Telecommunications
Overr this is good platform to engage customer but sometimes it's show irrelevant users
Shopify Plus
Most Helpful Favorable Review
Tom N.
Verified User in Publishing
To preface, I have a background in consulting for eCommerce store owners and have also launched my own web successful web store (using Shopify). Shopify is my #1 recommended eCommerce solution for any online merchant that doesn't require an extensive...
Most Helpful Critical Review
Kyle R.
Verified User in Sporting Goods
They do not listen to their customers, The stock answer for solving any problem is "there is an app for that". The problem with that approach is your costs go up and your performance goes down. The more apps you add to solve these problems the slower your...
Thomas H.
Verified User in Cosmetics
Demandware allows us to run our eCommerce business with a small team but without limiting our capabilities. The platform has been extremely reliable (no downtime outside of scheduled maintenance) and scalable. We deal with massive spikes of traffic and...
Tom N.
Verified User in Publishing
To preface, I have a background in consulting for eCommerce store owners and have also launched my own web successful web store (using Shopify). Shopify is my #1 recommended eCommerce solution for any online merchant that doesn't require an extensive...
Verified User in Telecommunications
Overr this is good platform to engage customer but sometimes it's show irrelevant users
Kyle R.
Verified User in Sporting Goods
They do not listen to their customers, The stock answer for solving any problem is "there is an app for that". The problem with that approach is your costs go up and your performance goes down. The more apps you add to solve these problems the slower your...
Alternatives
Discussions
What is Salesforce commerce?
1 comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What is a b2c platform?
1 comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What differentiates Shopify Plus?
2 comments
RU
Smartstore is very refined in its methodology, which is the reason they've remembered all of the fundamental SEO procedures for each part. This makes them...Read more
How does Shopify plus work?
2 comments
VK
Shopify Plus is an easy platform for building and managing an online store, where you can customize your design, add products, and set up payments. It helps...Read more
Who is Shopify Plus' target market?
1 comment
Official Response from Shopify Plus
High-volume brands with online sales of about $80,000 USD per month. If you want to know whether Shopify Plus is the right platform for you, let us know by...Read more
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