Compare Sage CRM and Zoho CRM 
At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free
Sage CRM
Star Rating
(127)3.8 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Browse all 2 pricing plansZoho CRM
Star Rating
(2,743)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sage CRM has a more complex setup process, with an Ease of Setup score of 6.6, while Zoho CRM shines with a score of 7.8, making it easier for small businesses to get started quickly.
- Reviewers mention that Zoho CRM excels in Sales Force Automation, particularly in Contact & Account Management with a score of 8.5, compared to Sage CRM's score of 7.6, indicating a more user-friendly experience for managing customer relationships.
- G2 users highlight that Zoho CRM offers superior Marketing Automation features, with Email Marketing scoring 8.0 versus Sage CRM's 7.1, suggesting that Zoho provides better tools for effective email campaigns.
- Users on G2 report that Sage CRM's Quality of Support is rated at 7.1, which is lower than Zoho CRM's 7.6, indicating that Zoho may provide a more responsive and helpful support experience for users.
- Reviewers say that Zoho CRM's Analytics capabilities are more robust, with a Data Analytics score of 8.9 compared to Sage CRM's 8.1, suggesting that users can gain deeper insights into their data with Zoho.
- Users report that Sage CRM has a higher entry-level price, as it requires contacting the vendor for pricing, while Zoho CRM offers a free tier, making it more accessible for small businesses looking to minimize costs.
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Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Sage CRM
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
7.6
95
8.4
2,326
Ease of Use
7.4
95
8.2
2,336
Ease of Setup
6.5
40
7.8
1,064
Ease of Admin
6.9
39
8.0
974
Quality of Support
7.0
83
7.6
2,126
Has the product been a good partner in doing business?
6.6
34
8.0
952
Product Direction (% positive)
5.8
91
7.9
2,262
Features by Category
Sales Force Automation
7.6
69
|
Verified
8.5
1507
|
Verified
Feature Not Available
8.2
766
|
Verified
7.6
65
|
Verified
8.1
1431
|
Verified
7.7
67
|
Verified
8.1
1515
|
Verified
7.1
53
|
Verified
7.7
1082
|
Verified
7.0
59
|
Verified
8.3
563
|
Verified
7.3
55
|
Verified
7.9
1111
|
Verified
7.3
61
|
Verified
7.9
1098
|
Verified
7.5
61
|
Verified
8.2
1213
|
Verified
Marketing Automation
7.1
49
|
Verified
8.0
1232
|
Verified
7.4
48
|
Verified
7.9
1195
|
Verified
7.2
56
|
Verified
8.3
1408
|
Verified
7.2
48
|
Verified
7.9
1025
|
Verified
Customer Support
7.2
55
|
Verified
8.0
1095
|
Verified
7.4
51
|
Verified
7.8
1098
|
Verified
7.3
56
|
Verified
7.9
1132
|
Verified
7.3
48
|
Verified
7.7
970
|
Verified
7.1
52
|
Verified
8.0
1011
|
Verified
Reporting & Analytics
7.7
69
|
Verified
8.1
1391
|
Verified
7.8
62
|
Verified
8.1
1448
|
Verified
7.0
58
|
Verified
8.0
949
|
Verified
Mobile & Social
Feature Not Available
8.0
981
|
Verified
Feature Not Available
8.0
993
|
Verified
6.4
45
|
Verified
7.9
1097
|
Verified
Platform
7.4
36
|
Verified
8.0
740
|
Verified
7.1
40
|
Verified
8.1
716
|
Verified
7.8
37
|
Verified
8.4
746
|
Verified
7.6
30
|
Verified
8.0
540
|
Verified
8.0
25
7.7
443
|
Verified
7.1
36
|
Verified
8.0
614
|
Verified
7.2
36
|
Verified
8.3
732
|
Verified
7.3
37
|
Verified
8.0
562
|
Verified
Integration
7.5
39
|
Verified
8.3
556
|
Verified
7.6
32
|
Verified
8.0
539
|
Verified
7.3
31
|
Verified
7.9
508
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.4
68
Not enough data
8.3
70
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.7
114
Not enough data
8.8
112
Not enough data
8.2
102
Not enough data
8.1
97
Not enough data
8.9
110
Not enough data
8.8
110
Not enough data
8.4
105
Repeatability and Reportability
Not enough data
8.4
102
Not enough data
8.5
106
Not enough data
8.6
100
Not enough data
8.1
96
Not enough data
8.0
79
AI and Automation
Not enough data
8.5
104
Not enough data
8.6
103
Not enough data
8.4
99
Not enough data
8.2
91
Not enough data
8.0
85
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
66
Not enough data
8.6
63
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.5
62
Collaboration
Not enough data
8.7
63
Not enough data
8.5
65
Not enough data
9.0
67
Not enough data
8.9
70
Not enough data
8.6
64
Not enough data
8.6
62
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
105
Not enough data
8.3
109
Not enough data
8.2
103
Not enough data
8.5
114
Not enough data
8.4
105
Predictive Analytics
Not enough data
8.5
106
Not enough data
8.2
99
Not enough data
8.0
86
Not enough data
8.1
92
Sales Management
Not enough data
8.3
112
Not enough data
8.2
91
Not enough data
8.4
105
Not enough data
8.6
112
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
123
|
Verified
Not enough data
8.3
130
|
Verified
Not enough data
8.0
122
|
Verified
Not enough data
8.3
131
|
Verified
Personalization
Not enough data
8.5
147
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.3
141
|
Verified
Administrative
Not enough data
8.4
140
|
Verified
Not enough data
8.4
143
|
Verified
Not enough data
8.3
132
Categories
Categories
Shared Categories
Sage CRM and Zoho CRM are categorized as CRM
Unique Categories
Sage CRM has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Sales Platforms, Lead Capture, Lead Scoring, and Sales Enablement
Reviews
Reviewers' Company Size
Sage CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Computer Software
11.7%
Retail
3.6%
Logistics and Supply Chain
3.6%
Financial Services
3.6%
Other
63.1%
Information Technology and Services
16.7%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.3%
Most Helpful Reviews
Sage CRM
Most Helpful Favorable Review
Kryz O.
Verified User in Computer Software
Great handshake with sage erp, however they are separate products which have an integration owned by sage. Within the uk there is lots of experience however check for local resource if you plan for a global role out.
Most Helpful Critical Review
Frank O.
Verified User in Food Production
No Blackberry Z10 app. I have not found a decent Google map add on that works in the UK. Technical support and upgrades are expensive,
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Kryz O.
Verified User in Computer Software
Great handshake with sage erp, however they are separate products which have an integration owned by sage. Within the uk there is lots of experience however check for local resource if you plan for a global role out.
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Frank O.
Verified User in Food Production
No Blackberry Z10 app. I have not found a decent Google map add on that works in the UK. Technical support and upgrades are expensive,
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
Do you plan on creating a better user guide than what is currently out there?
1 comment
GP
Hi Dennis
A good question. My answer here would be to contact a SAGE CRM consultant to do some training for you, either as a webex or onsite. This is always...Read more
Sage CRM has no more discussions with answers
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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