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Compare JustCall and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (61.0% of reviews)
Small-Business (49.7% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
No pricing available
JustCall
Star Rating
(2,356)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansRingCentral Contact Center
Star Rating
(174)4.0 out of 5
Market Segments
Small-Business (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in user satisfaction, boasting a higher overall score compared to RingCentral Contact Center. Users appreciate its simple and reliable interface for everyday business communication, highlighting features like automatic call logging and seamless CRM integration that save time and keep interactions organized.
- According to verified reviews, JustCall has a significantly larger number of reviews, indicating a more robust user base and reliable feedback. Recent users have noted that the setup process is straightforward, making it easier to manage calls and SMS from one platform without extensive training.
- Users say that RingCentral Contact Center offers a unified and intuitive platform, which is beneficial for organizations looking to consolidate their communications. Reviewers appreciate how it brings together calls, messages, and reporting in one place, making it easier to stay organized and efficient.
- Reviewers mention that while JustCall shines in ease of use and setup, RingCentral Contact Center has a slight edge in certain advanced features like workflow management and reporting capabilities, which some users find more comprehensive for larger teams.
- Users highlight that JustCall's customer support is responsive and effective, with many praising the quick resolution of inquiries. In contrast, while RingCentral Contact Center also receives positive feedback for its support, some users feel that the response times could be improved.
- According to recent feedback, JustCall's integration capabilities are a standout feature, allowing for smooth connections with existing tools. Users have noted that this integration significantly reduces manual work when tracking conversations, which is a crucial aspect for small businesses looking to streamline operations.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
RingCentral Contact Center
No pricing availableFree Trial
JustCall
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.6
2,131
8.4
140
Ease of Use
8.8
2,179
8.5
142
Ease of Setup
8.7
1,906
8.3
73
Ease of Admin
8.6
727
8.3
48
Quality of Support
8.3
1,974
7.9
124
Has the product been a good partner in doing business?
8.7
726
8.0
49
Product Direction (% positive)
8.8
2,123
7.1
131
Features by Category
Ticket and Case Management
8.1
152
8.1
9
8.0
152
8.1
8
7.9
145
9.5
11
7.6
146
9.5
11
7.5
135
8.1
6
8.0
140
9.0
10
7.6
133
8.7
9
8.0
143
9.2
10
Generative AI
7.5
105
Not enough data
7.7
36
Feature Not Available
Agentic AI - Help Desk
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Not enough data
Communication Channels
7.7
135
9.4
9
7.7
132
9.8
7
7.9
142
9.6
8
7.2
130
9.2
6
8.5
141
9.5
11
Platform
7.9
147
8.9
14
7.8
289
8.6
15
8.4
148
9.4
14
8.3
150
9.1
11
8.1
146
9.8
11
8.4
146
9.7
13
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
53
Not enough data
7.9
55
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.7
53
Not enough data
7.9
53
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
55
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.8
12
Not enough data
7.4
12
Not enough data
6.8
12
Not enough data
8.0
10
Not enough data
Dialing Options
8.4
576
8.4
24
|
Verified
8.5
572
|
Verified
8.1
22
|
Verified
8.3
8
7.2
10
Agent Tools
7.9
540
|
Verified
7.4
22
|
Verified
8.1
560
|
Verified
8.0
22
|
Verified
9.0
577
|
Verified
8.3
24
|
Verified
Automation
8.1
544
|
Verified
8.3
21
|
Verified
8.1
541
|
Verified
8.2
23
|
Verified
8.0
544
|
Verified
8.0
22
|
Verified
Agentic AI - Auto Dialer
8.6
11
7.6
12
8.8
14
8.3
12
AI Capabilities - Auto Dialer
8.1
9
8.2
10
9.4
8
8.5
10
9.4
8
8.2
10
Call Analytics
8.7
54
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Not enough data
Agent Performance Management
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Not enough data
Text Messaging
8.4
322
Not enough data
8.7
336
Not enough data
8.4
328
Not enough data
8.0
312
Not enough data
7.2
303
Not enough data
8.0
320
Not enough data
8.1
316
Not enough data
8.2
321
Not enough data
SMS Platform
8.0
313
Not enough data
8.2
320
Not enough data
7.2
311
Not enough data
7.1
308
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
9.0
21
7.8
351
Feature Not Available
6.9
352
Feature Not Available
Design
7.8
352
Feature Not Available
7.3
358
Feature Not Available
8.1
365
7.9
16
8.1
357
8.7
26
8.3
352
8.6
22
Generative AI
7.4
139
7.3
11
Feature Not Available
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
7.9
59
Not enough data
Engagement
8.0
65
Not enough data
8.1
67
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
500
|
Verified
8.9
47
|
Verified
7.4
454
7.4
38
|
Verified
7.6
435
7.7
40
|
Verified
8.4
490
|
Verified
7.8
46
|
Verified
Feature Not Available
7.9
39
|
Verified
Generative AI
Feature Not Available
6.7
26
Functions
8.1
493
|
Verified
8.3
66
|
Verified
8.1
478
|
Verified
8.1
64
|
Verified
8.0
485
|
Verified
7.9
53
|
Verified
7.9
414
7.4
32
|
Verified
8.0
450
|
Verified
8.0
40
|
Verified
8.2
462
|
Verified
7.8
38
|
Verified
8.0
446
|
Verified
8.1
42
8.0
445
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Administrative
8.3
482
|
Verified
7.9
57
|
Verified
8.4
484
|
Verified
8.5
63
|
Verified
8.4
518
|
Verified
7.9
68
|
Verified
8.7
458
|
Verified
8.0
41
|
Verified
7.9
463
7.8
38
|
Verified
Responses
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
Platform
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Not enough data
Autonomy - AI Agents
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Not enough data
Generative AI
7.6
31
Not enough data
7.3
32
Not enough data
Workforce Management
8.4
87
8.7
13
8.0
84
8.3
11
7.8
88
8.5
10
7.6
83
7.4
11
8.3
91
9.2
14
Administration
7.9
84
8.3
13
8.1
86
8.8
11
8.4
88
9.5
14
7.6
78
8.0
10
7.9
89
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
294
Not enough data
8.1
288
Not enough data
7.8
282
Not enough data
8.1
283
Not enough data
Generative AI
6.9
99
Not enough data
Workforce Management
8.5
284
Not enough data
8.4
285
Not enough data
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administrative
8.8
291
Not enough data
8.4
290
Not enough data
Generative AI
7.5
35
Not enough data
7.7
36
Feature Not Available
7.6
35
Not enough data
Communication
8.0
199
9.2
13
8.2
201
8.8
14
7.7
189
Not enough data
8.1
190
8.7
15
7.5
191
6.7
5
Internal Use
7.8
289
8.6
15
8.0
196
8.9
12
7.9
192
Feature Not Available
7.9
189
8.5
11
8.2
194
8.5
10
8.2
195
8.3
13
Generative AI
7.1
35
Feature Not Available
Self-Service Experience
8.2
165
8.8
8
7.9
169
8.7
9
Feature Not Available
8.8
10
Feature Not Available
8.7
5
8.3
164
9.7
5
Self-Service Platform
7.9
166
Not enough data
8.1
165
Not enough data
7.4
163
Not enough data
8.5
166
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Feature Not Available
Generative AI
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Not enough data
Logging
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Not enough data
Feedback
8.3
136
Not enough data
8.0
131
Not enough data
Productivity - Employee Monitoring
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Not enough data
7.8
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
Basic Communication
9.0
311
|
Verified
Not enough data
5.8
261
Not enough data
7.7
277
Not enough data
Feature Not Available
Not enough data
7.0
270
|
Verified
Not enough data
7.6
268
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
Access
7.8
269
|
Verified
Not enough data
8.2
293
Not enough data
8.1
286
Not enough data
Advanced Features
7.1
267
Not enough data
7.0
255
|
Verified
Not enough data
8.8
301
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
24
Not enough data
7.4
23
Not enough data
Calling
9.0
651
Not enough data
8.0
589
Not enough data
8.6
620
Not enough data
8.7
623
Not enough data
7.7
26
Not enough data
Contacts
8.2
605
Not enough data
8.0
591
Not enough data
7.9
587
Not enough data
Insights
8.4
616
Not enough data
8.2
611
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
541
Not enough data
7.5
23
Not enough data
Agentic AI - Audio Conferencing
8.1
6
Not enough data
7.8
6
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
21
Not enough data
7.9
22
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.8
25
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
30
Not enough data
Automation
8.7
30
Not enough data
8.0
23
Not enough data
8.4
23
Not enough data
Autonomy
8.0
22
Not enough data
8.2
22
Not enough data
8.5
25
Not enough data
8.2
23
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and RingCentral Contact Center are categorized as Digital Customer Service Platforms, Customer Communications Management, Auto Dialer, Live Chat, Help Desk, Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Audio Conferencing, Outbound Call Tracking, VoIP Providers, Employee Monitoring, Call Center Infrastructure (CCI), and AI Voice Assistants
RingCentral Contact Center is categorized as UCaaS Platforms, Social Customer Service, Conversational Support, and Complaint Management
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.4%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.2%
Other
66.1%
Computer Software
7.7%
Telecommunications
7.1%
Consumer Services
7.1%
Financial Services
6.5%
Staffing and Recruiting
4.7%
Other
66.9%
Alternatives
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
RingCentral Contact Center has no more discussions with answers
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