Compare JustCall and Kixie PowerCall & SMS 
At a Glance
Market Segments
Small-Business (61.5% of reviews)
Small-Business (82.5% of reviews)
Entry-Level Pricing
$19.00 1 - User/Month (Billed Annually)
Free Trial
JustCall
Star Rating
(2,084)4.3 out of 5
Market Segments
Small-Business (61.5% of reviews)
Entry-Level Pricing
$19.00 1 - User/Month (Billed Annually)
Free Trial is available
Browse all 7 pricing plansKixie PowerCall & SMS
Star Rating
(787)4.8 out of 5
Market Segments
Small-Business (82.5% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kixie PowerCall & SMS excels in call analytics, with a rating of 9.8 for call analysis and 9.9 for call recording, while JustCall's ratings are notably lower at 8.3 and 8.8 respectively. Reviewers mention that the detailed insights provided by Kixie help in refining sales strategies.
- Reviewers mention that Kixie PowerCall & SMS offers superior quality of support, scoring 9.6 compared to JustCall's 8.3. Users on G2 appreciate the responsiveness and helpfulness of Kixie's support team, which they feel enhances their overall experience.
- Users say that Kixie PowerCall & SMS shines in CRM integration, achieving a score of 9.6, while JustCall trails with 8.3. G2 users highlight that Kixie's seamless integration with popular CRMs streamlines their workflow significantly.
- Reviewers mention that Kixie PowerCall & SMS provides a more robust text messaging feature set, particularly in two-way text messaging (9.4) and automatic replies (9.3), compared to JustCall's scores of 8.7 and 8.0. Users report that this functionality is crucial for maintaining customer engagement.
- Users on G2 report that Kixie PowerCall & SMS has a more user-friendly setup experience, scoring 9.2 versus JustCall's 8.7. Reviewers mention that Kixie's intuitive interface makes it easier for new users to get started without extensive training.
- G2 users highlight that Kixie PowerCall & SMS offers better lead facilitation tools, particularly in lead follow-up (9.2) and lead qualification (9.0), compared to JustCall's scores of 8.2 and 9.0. Users say that these features help them convert leads more effectively.
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Pricing
Entry-Level Pricing
JustCall
Essentials
$19.00
1 - User/Month (Billed Annually)
- Outbound calling & SMS included
- Unlimited inbound calling
- Local numbers
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
Free Trial
JustCall
Free Trial is available
Kixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
8.6
1,934
9.3
668
Ease of Use
8.8
1,981
9.3
681
Ease of Setup
8.7
1,717
9.1
378
Ease of Admin
8.6
672
9.1
268
Quality of Support
8.3
1,785
9.6
661
Has the product been a good partner in doing business?
8.7
670
9.2
267
Product Direction (% positive)
8.7
1,930
9.5
673
Features by Category
Ticket and Case Management
8.0
135
Not enough data
7.9
135
Not enough data
7.9
130
Not enough data
7.6
132
Not enough data
7.4
120
Not enough data
7.9
126
Not enough data
7.6
120
Not enough data
7.9
130
Not enough data
Generative AI
7.6
91
Not enough data
Feature Not Available
Not enough data
Communication Channels
7.6
123
Not enough data
7.7
121
Not enough data
7.8
130
Not enough data
7.1
117
Not enough data
8.6
128
Not enough data
Platform
7.8
128
Not enough data
7.8
262
Not enough data
8.3
133
Not enough data
8.2
133
Not enough data
8.1
133
Not enough data
8.3
133
Not enough data
Lead Facilitation
Feature Not Available
Feature Not Available
Feature Not Available
9.0
68
Not enough data
9.1
74
Not enough data
8.9
69
Organization
Feature Not Available
9.0
45
Feature Not Available
9.0
70
Feature Not Available
9.3
78
Performance Analysis
Not enough data
9.6
73
Not enough data
9.6
79
Sales Analysis
Feature Not Available
9.4
65
Feature Not Available
9.3
68
Generative AI
Not enough data
9.2
34
Feature Not Available
9.6
33
Integrated Workflows
Not enough data
9.3
129
Not enough data
9.1
123
Not enough data
9.6
162
Not enough data
9.1
126
Not enough data
9.6
158
Not enough data
9.0
115
Not enough data
9.2
127
Repeatability and Reportability
Not enough data
9.0
126
Not enough data
9.3
128
Not enough data
9.3
133
Not enough data
9.2
126
Not enough data
8.6
106
AI and Automation
Not enough data
9.0
115
Not enough data
8.9
110
Not enough data
8.9
107
Not enough data
8.9
101
Not enough data
8.6
101
Generative AI
Not enough data
Feature Not Available
Dialing Options
8.3
545
9.2
269
|
Verified
8.5
544
|
Verified
9.4
256
|
Verified
8.2
533
|
Verified
9.2
235
Agent Tools
8.1
517
|
Verified
8.9
231
|
Verified
7.9
515
|
Verified
8.7
231
|
Verified
8.1
533
|
Verified
8.8
244
|
Verified
9.0
548
|
Verified
9.6
292
|
Verified
Automation
8.1
519
|
Verified
9.0
234
|
Verified
8.0
502
|
Verified
8.9
215
8.1
513
|
Verified
8.9
228
|
Verified
8.0
518
|
Verified
8.9
226
8.3
526
|
Verified
9.0
248
|
Verified
Call Analytics
8.8
43
9.9
15
8.0
42
9.4
14
8.3
43
9.8
15
8.2
43
9.8
15
Agent Performance Management
8.3
42
8.8
13
8.3
43
8.0
14
7.7
42
8.9
14
Generative AI
Feature Not Available
8.6
15
Text Messaging
8.4
292
8.8
75
8.7
307
9.4
86
8.4
301
8.8
72
8.0
287
9.3
77
7.2
276
8.8
62
8.1
291
8.6
69
8.1
289
9.4
86
8.3
294
9.1
77
SMS Platform
8.0
285
9.3
82
8.2
290
9.2
80
7.2
282
8.7
66
7.2
282
Feature Not Available
7.2
270
Feature Not Available
8.1
281
9.1
73
Channels
8.0
323
Not enough data
7.9
323
Not enough data
7.0
324
Not enough data
Design
7.8
324
Not enough data
7.4
330
Not enough data
8.2
336
Not enough data
8.1
329
Not enough data
8.3
324
Not enough data
Generative AI
7.5
109
Not enough data
Feature Not Available
Not enough data
Quality Assurance
7.9
64
Not enough data
7.9
59
Not enough data
7.8
56
Not enough data
Engagement
7.9
62
Not enough data
8.0
64
Not enough data
7.4
60
Not enough data
Performance
8.6
63
Not enough data
8.5
60
Not enough data
Generative AI
7.5
59
Not enough data
7.5
56
Not enough data
Channels
8.7
477
|
Verified
9.6
95
7.4
433
8.7
63
7.6
415
8.8
63
8.4
468
|
Verified
9.2
94
Feature Not Available
8.8
83
Generative AI
Feature Not Available
8.6
57
Functions
8.1
472
|
Verified
9.3
79
8.1
458
|
Verified
9.1
78
8.0
465
|
Verified
9.4
78
7.9
395
9.0
74
8.0
431
|
Verified
9.4
78
8.1
442
|
Verified
9.0
80
8.0
426
|
Verified
9.1
83
8.0
426
|
Verified
9.1
80
Administrative
8.3
463
|
Verified
9.2
84
8.4
465
|
Verified
9.5
83
8.4
499
|
Verified
9.3
87
8.7
438
|
Verified
9.5
85
7.9
444
9.0
67
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.3
83
Not enough data
7.9
80
Not enough data
7.7
84
Not enough data
7.5
79
Not enough data
8.3
86
Not enough data
Administration
7.8
80
Not enough data
8.0
82
Not enough data
8.4
84
Not enough data
7.5
74
Not enough data
7.8
85
Not enough data
Platform
7.3
269
9.2
60
8.2
274
8.9
70
7.9
278
9.3
69
8.3
281
9.5
77
8.1
275
9.3
73
7.8
269
9.4
62
8.1
270
9.5
66
Generative AI
6.5
84
8.7
48
Workforce Management
8.5
271
9.5
79
8.3
271
9.3
71
Administrative
8.8
277
9.5
81
8.4
276
9.5
81
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.0
180
Not enough data
8.2
183
Not enough data
7.7
174
Not enough data
8.1
174
Not enough data
7.5
176
Not enough data
Internal Use
7.8
262
Not enough data
8.0
178
Not enough data
7.9
175
Not enough data
7.8
172
Not enough data
8.2
177
Not enough data
8.2
179
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.2
156
Not enough data
7.8
160
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
156
Not enough data
Self-Service Platform
7.9
158
Not enough data
8.1
156
Not enough data
7.3
155
Not enough data
8.5
157
Not enough data
Generative AI
8.2
51
Not enough data
Generative AI
7.2
69
Not enough data
7.3
70
Not enough data
Generative AI
7.3
112
Not enough data
7.4
112
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
123
Not enough data
8.1
123
Not enough data
Feature Not Available
Not enough data
7.6
117
Not enough data
7.4
115
Not enough data
Logging
8.9
130
Not enough data
7.6
115
Not enough data
6.7
118
Not enough data
7.2
119
Not enough data
Feedback
8.4
122
Not enough data
8.0
117
Not enough data
Productivity - Employee Monitoring
8.2
44
Not enough data
8.4
44
Not enough data
7.9
43
Not enough data
7.8
43
Not enough data
Basic Communication - Cloud PBX
8.5
37
Not enough data
8.6
37
Not enough data
8.7
34
Not enough data
8.6
34
Not enough data
8.6
37
Not enough data
8.8
34
Not enough data
Advanced Features - Cloud PBX
8.6
34
Not enough data
8.5
36
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Training
Not enough data
9.6
67
Not enough data
9.2
64
Not enough data
9.1
33
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
60
Not enough data
9.7
58
Not enough data
9.6
55
Not enough data
9.4
62
Not enough data
9.5
64
Not enough data
9.2
64
Not enough data
9.3
57
Generative AI
Not enough data
8.3
26
Basic Communication
9.0
287
|
Verified
9.8
79
|
Verified
5.9
240
Feature Not Available
7.7
256
Feature Not Available
Feature Not Available
Feature Not Available
7.0
250
|
Verified
9.4
63
|
Verified
7.6
247
|
Verified
9.6
66
|
Verified
Access
7.8
250
|
Verified
9.6
65
8.3
273
9.7
77
8.1
267
9.7
55
Advanced Features
7.1
246
9.5
61
7.0
234
|
Verified
9.6
57
|
Verified
8.8
280
|
Verified
9.8
76
Calling
9.0
595
9.7
310
8.0
533
9.3
246
8.6
565
9.4
279
8.7
566
9.6
305
Contacts
8.2
553
9.1
275
8.0
539
9.1
257
7.9
535
9.3
262
Insights
8.3
562
9.3
268
8.2
557
9.4
274
8.0
532
9.5
271
7.1
495
8.8
216
7.3
489
9.0
211
Incentives
Not enough data
8.6
56
Not enough data
8.8
62
Not enough data
Feature Not Available
Not enough data
8.9
66
Personalization
Not enough data
9.1
65
Not enough data
9.3
66
Not enough data
9.5
75
Not enough data
9.3
61
Administrative
Not enough data
9.5
74
Not enough data
9.3
57
Not enough data
9.2
56
Categories
Categories
Shared Categories
JustCall and Kixie PowerCall & SMS are categorized as SMS Marketing, Conversation Intelligence, Auto Dialer, Outbound Call Tracking, VoIP, Call Center Infrastructure (CCI), Contact Center, and AI Sales Assistant
Unique Categories
Kixie PowerCall & SMS is categorized as Sales Engagement, Sales Coaching, and Sales Performance Management
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Financial Services
6.9%
Real Estate
6.1%
Information Technology and Services
5.6%
Marketing and Advertising
4.9%
Other
66.0%
Financial Services
11.4%
Marketing and Advertising
11.3%
Real Estate
9.7%
Insurance
8.6%
Computer Software
6.2%
Other
52.7%
Most Helpful Reviews
JustCall
Most Helpful Favorable Review
Jason H.
Verified User in Insurance
SaaS VoIP application. Support team at JustCall is more than willing to listen to client needs and do everything possible to implement feature requests. It keeps getting better and better on a daily basis.
Most Helpful Critical Review
Verified User in Computer & Network Security
I guess they don't practice what they preach. For a solution designed for Customer Service teams, their CS team is completely useless. The product lacks any sort of help even while doing a sign-up and while I was going through the verification sign-up...
Kixie PowerCall & SMS
Most Helpful Favorable Review
Raymond James i.
Verified User in Real Estate
Very easy UI, does not require a learning curve, intuitive "click to call" Local presence function (OMGreat) recording of all calls with no drama easy history of calls , by number, or name, or call time, or...
Most Helpful Critical Review
Jason B.
Verified User in Hospitality
The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not...
Jason H.
Verified User in Insurance
SaaS VoIP application. Support team at JustCall is more than willing to listen to client needs and do everything possible to implement feature requests. It keeps getting better and better on a daily basis.
Raymond James i.
Verified User in Real Estate
Very easy UI, does not require a learning curve, intuitive "click to call" Local presence function (OMGreat) recording of all calls with no drama easy history of calls , by number, or name, or call time, or...
Verified User in Computer & Network Security
I guess they don't practice what they preach. For a solution designed for Customer Service teams, their CS team is completely useless. The product lacks any sort of help even while doing a sign-up and while I was going through the verification sign-up...
Jason B.
Verified User in Hospitality
The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not...
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
What is the best way to avoid being confused with Spam with using the local presence feature?
1 comment
JK
Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbersRead more
Do you offer a longer cord on the headset?
1 comment
Official Response from Kixie PowerCall & SMS
You can utilize wireless headsets with Kixie!Read more
How come we cannot add a phone number to our Hubspot integration after getting off the call?
1 comment
Official Response from Kixie PowerCall & SMS
Kixie will automatically create a new contact and after the call you can merge the contacts. Read more
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