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Compare Rootly and SolarWinds IT Incident Response (Squadcast) 
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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Mid-Market (49.7% of reviews)
Entry-Level Pricing
$20.00 1 user/mo
$9.00 Per Month
Rootly
Star Rating
(58)4.8 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plansSolarWinds IT Incident Response (Squadcast)
Star Rating
(309)4.4 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Squadcast excels in its Ticketing System with a score of 8.9, providing a robust framework for managing incidents, while Rootly shines with a higher score of 9.3, particularly noted for its intuitive Ticket Assignment feature that streamlines the process of directing tickets to the right team members.
- Reviewers mention that Rootly's Quality of Support is exceptional, scoring 9.9, with many users highlighting the responsiveness and helpfulness of the support team, whereas Squadcast, with a score of 8.8, is seen as reliable but not as consistently praised for support quality.
- G2 users indicate that Rootly's Timely Alerts feature, scoring 9.8, is particularly effective, allowing teams to respond quickly to incidents, while Squadcast, with a score of 9.1, is noted for its alerting capabilities but lacks the same level of immediacy in notifications.
- Users on G2 report that Squadcast's Monitoring capabilities, scoring 8.8, are solid but not as comprehensive as Rootly's, which received a score of 9.4, with reviewers praising Rootly for its constant monitoring features that provide real-time insights.
- Reviewers mention that Rootly's Standardization feature, scoring 9.7, is a standout, helping teams maintain consistent processes, while Squadcast, with a score of 8.4, is seen as lacking in this area, making it harder for teams to enforce uniformity in incident management.
- Users say that both products have strong Automation features, but Rootly's score of 9.1 is often highlighted for its ease of use and effectiveness in automating repetitive tasks, whereas Squadcast, with a score of 9.0, is appreciated but noted as slightly less user-friendly in this regard.
Pricing
Entry-Level Pricing
Rootly
Essentials
$20.00
1 user/mo
For fast-growing companies that need a simple, purpose-built, opinionated incident response process.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
SolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
Free Trial
Rootly
Free Trial is available
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
Ratings
Meets Requirements
9.1
49
8.7
263
Ease of Use
9.3
49
8.6
267
Ease of Setup
8.8
44
8.9
135
Ease of Admin
9.0
43
8.9
132
Quality of Support
9.8
50
8.8
236
Has the product been a good partner in doing business?
9.7
43
9.1
125
Product Direction (% positive)
9.7
42
9.0
250
Features by Category
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
48
|
Verified
Service Desk
Not enough data
Feature Not Available
Not enough data
9.5
55
|
Verified
Not enough data
9.1
49
|
Verified
Management
Not enough data
9.1
39
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
8.8
34
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
42
|
Verified
Not enough data
9.1
34
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.4
21
8.8
177
|
Verified
9.7
24
9.1
186
|
Verified
9.3
22
8.5
175
|
Verified
Not enough data
Not enough data
Management Tools
9.3
23
8.5
176
|
Verified
9.7
23
8.5
173
|
Verified
9.5
22
8.3
163
|
Verified
Generative AI
8.0
10
7.4
71
8.5
10
7.3
71
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Generative AI
Not enough data
7.8
58
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Rootly and SolarWinds IT Incident Response (Squadcast) are categorized as Incident Management
Unique Categories
Rootly has no unique categories
SolarWinds IT Incident Response (Squadcast) is categorized as IT Service Management (ITSM) Tools and IT Alerting
Reviews
Reviewers' Company Size
Rootly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
34.5%
Information Technology and Services
15.5%
Financial Services
15.5%
Gambling & Casinos
5.2%
Wholesale
3.4%
Other
25.9%
Information Technology and Services
28.1%
Computer Software
20.9%
Financial Services
8.5%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.4%
Discussions
Rootly has no discussions with answers
What is SquadCast?
2 Comments
VA
What is the roadmap of products? Can you share them with users?Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
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