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# Rootly vs incident.io Comparison - What are their main differences?

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Reviews

**Rootly** [

4.8/5(167)

](https://www.g2.com/products/rootly/reviews#reviews)

**incident.io** [

4.8/5(233)

](https://www.g2.com/products/incident-io/reviews#reviews)

Pricing

**Rootly**
Free Trial

**Starting at $1.00** 1 user/mo Per Year · Startup

**incident.io**
Free Trial

**Free** 5 Users · Basic

**Pricing Insights**
from reviews

Time to Implement

**Rootly**
2 months

Based on 11 responses

**incident.io**
1 monthFaster

Based on 10 responses

Return on Investment

**Rootly**
6 months

Based on 9 responses

**incident.io**
6 months

Based on 8 responses

Perceived Cost

**Rootly**
$$$$$

**incident.io**
$$$$$

Average Discount

**Rootly**
16%5% more

**incident.io**
11%

Pros & Cons

**Rootly**
[
Ease of Use (10)
](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045487&qs=pros-and-cons#reviews)[
Automation (7)
](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045743&qs=pros-and-cons#reviews)[
Integration Issues (3)
](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045702&qs=pros-and-cons#reviews)[
Missing Features (3)
](https://www.g2.com/products/rootly/reviews?filters%5Bsentiment_snippet%5D=1045385&qs=pros-and-cons#reviews)

**incident.io**
[
Ease of Use (29)
](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490372&qs=pros-and-cons#reviews)[
Customer Support (27)
](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490039&qs=pros-and-cons#reviews)[
Missing Features (8)
](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490484&qs=pros-and-cons#reviews)[
Limited Features (7)
](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1489832&qs=pros-and-cons#reviews)

Integrations

**Rootly**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image")

Amazon CloudWatch

](https://www.g2.com/products/amazon-cloudwatch/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-elastic-container-service-amazon-ecs.jpg "Product Avatar Image")

Amazon Elastic Container...

](https://www.g2.com/products/amazon-elastic-container-service-amazon-ecs/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e9344d13e61e52378fa7636577a0dca7/atlan.png "Product Avatar Image")

Atlan

](https://www.g2.com/products/atlan/reviews)[
View all
](https://www.g2.com/products/rootly/integrations)

**incident.io**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image")

Amazon CloudWatch

](https://www.g2.com/products/amazon-cloudwatch/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5765e8ebfaaec4a7a6c53da6d16e06d4/backstage.jpeg "Product Avatar Image")

Backstage

](https://www.g2.com/products/backstage/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image")

Datadog

](https://www.g2.com/products/datadog/reviews)[
View all
](https://www.g2.com/products/incident-io/integrations)

Screenshots

**Rootly**
 ![Rootly screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1590247/Slack-01.png)

**incident.io**
 ![incident.io screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1457303/image.png)

Ratings

Meets Requirements

**Rootly**

9.3

9.3142

**incident.io**

9.1

9.1170

Ease of Use

**Rootly**

9.2

9.2141

**incident.io**

9.4

9.4174

Ease of Setup

**Rootly**

8.8

8.8130

**incident.io**

9.1

9.1120

Ease of Admin

**Rootly**

9.1

9.186

**incident.io**

9.1

9.197

Quality of Support

**Rootly**

9.5

9.5131

**incident.io**

9.8

9.8161

Has the product been a good partner in doing business?

**Rootly**

9.6

9.687

**incident.io**

9.7

9.796

Product Direction (% positive)

**Rootly**

9.9

9.9113

**incident.io**

9.9

9.9157

Features

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

9.2

119

9.1

140

Monitoring

Constant Monitoring

9.5(won by 0.7)

31

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

95

Timely Alerts

9.9(won by 0.5)

62

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.4

110

TIcket Accuracy

9.1

33

9.3(won by 0.2)

114

AI Monitoring

9.3(won by 0.2)

10

9.1

11

Mobile Alerts

8.5(won by default)

8

Not enough data

Real-Time Monitoring

10.0(won by default)

5

Not enough data

Real-Time Notifications

10.0(won by default)

19

Not enough data

Email Alerts

Not enough data

Not enough data

Management Tools

Ticket Assignment

9.0(tied score)

31

9.0(tied score)

107

Standardization

9.7(won by 0.3)

53

9.4

121

Lifecycle Visualization

9.6(won by 0.3)

34

9.3

110

Generative AI

AI Text Generation

8.4(tied score)

15

8.4(tied score)

63

AI Text Summarization

8.9(won by 0.3)

18

8.6

69

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

9.2(won by 0.6)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

7

Cross-system Integration

9.6(won by 0.8)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

20

Natural Language Interaction

9.5

7

10.0(won by 0.5)

7

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Proactive Assistance

9.2

8

9.5(won by 0.3)

7

Multi-step Planning

9.5(won by default)

7

Not enough data

Adaptive Learning

8.6(won by default)

7

Not enough data

Decision Making

9.3(won by default)

9

Not enough data

Third-Party Integrations

9.0(won by default)

23

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

8.6(won by default)

25

Not enough data

Issue Management

10.0(won by default)

5

Not enough data

Workflow Management

7.2(won by default)

9

Not enough data

Ticket Management

9.7(won by default)

6

Not enough data

On Call Scheduling

9.2(won by default)

22

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Feature Not Available

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Feature Not Available

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Feature Not Available

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

AI SRE Tools[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

8.6

10

8.1

15

Reliability Objectives & Service Operations - AI SRE Tools

SLI & SLO Management

8.3(won by 0.3)

8

8.0

14

Intelligent On-Call Workflows

8.1(won by default)

6

Not enough data

Error Budget Tracking

8.1(won by default)

8

Feature Not Available

Service Health Modeling & Reporting

Not enough data

Not enough data

AI Detection & Signal Quality - AI SRE Tools

Adaptive Anomaly Detection

7.3

8

7.4(won by 0.1)

14

Alert Correlation & Noise Reduction

7.9

8

8.1(won by 0.2)

15

Cross-Telemetry Correlation

Not enough data

Not enough data

Change-Aware Detection

Not enough data

Not enough data

Investigation & Root Cause Analysis - AI SRE Tools

Guided Incident Investigation

9.2

8

9.4(won by 0.2)

14

AI Root Cause Analysis

9.2(won by 1.8)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.4

14

Live Debugging in Production

Not enough data

Not enough data

Runtime-Verified Root Cause Analysis

Not enough data

Not enough data

Automation & Platform Controls - AI SRE Tools

Automated Runbook & Workflow Execution

9.2(won by 0.7)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

14

Human-in-the-Loop Remediation

9.2(won by 1.1)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

14

Integration, APIs & Secure Access Controls

9.7(won by default)

6

Not enough data

AI-Assisted Code Fix Generation

Not enough data

Not enough data

IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

8.1

8

Generative AI

AI Text Generation

Not enough data

8.1(won by default)

6

Agentic AI - IT Alerting

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")](https://www.g2.com/products/rootly/reviews)

Rootly

Small-Business(50 or fewer emp.)

12.7%

Mid-Market(51-1000 emp.)

57.2%

Enterprise(\> 1000 emp.)

30.1%

[![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io")](https://www.g2.com/products/incident-io/reviews)

incident.io

Small-Business(50 or fewer emp.)

11.0%

Mid-Market(51-1000 emp.)

66.1%

Enterprise(\> 1000 emp.)

22.9%

Small-Business

(50 or fewer emp.)

12.7%

11.0%

Mid-Market

(51-1000 emp.)

57.2%

66.1%

Enterprise

(\> 1000 emp.)

30.1%

22.9%

Reviewers' Industry

[![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")](https://www.g2.com/products/rootly/reviews)
Rootly

Computer Software

32.0%

Information Technology and Services

20.7%

Financial Services

10.7%

Computer & Network Security

6.0%

Gambling & Casinos

2.7%

Other

28.0%

[![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io")](https://www.g2.com/products/incident-io/reviews)
incident.io

Computer Software

24.8%

Financial Services

24.8%

Information Technology and Services

17.0%

Marketing and Advertising

7.3%

Retail

2.4%

Other

23.8%

FAQs

## Rootly vs incident.io FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Rootly vs incident.io?

incident.io stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited support, while Rootly is praised for its ease of use and customer support.

| [Rootly](https://www.g2.com/products/rootly/reviews) | [incident.io](https://www.g2.com/products/incident-io/reviews) |
| --- | --- |
| 4.7/5 (97 reviews) | 4.8/5 (231 reviews) |
| Mid-Market | Mid-Market |
| 8.8 | 9.1 |
| 9.7 | 9.8 |
| Ease of Use (19 all-time mentions) | Customer Support (41 all-time mentions) |

### How do the pricing models of Rootly and incident.io compare?

incident.io is rated higher for value, with reviewers expressing greater satisfaction with its pricing and ROI compared to Rootly.

- **Rootly:** Reviewers describe Rootly as "priced very well when looking at competing vendors" and highlight its competitive pricing for on-call alerting and shift scheduling.
- **incident.io:** Reviewers consistently mention "fair pricing" and "good ROI" compared to PagerDuty, with several noting that the sales team is flexible and works to meet target price points.
- **Switching reasons:** Multiple reviewers cite switching from PagerDuty and Opsgenie to incident.io for better value and tool consolidation.

### What are the best alternatives to Rootly and incident.io?

The top 3 alternatives to Rootly and incident.io are PagerDuty, FireHydrant, and Opsgenie.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Rootly](https://www.g2.com/products/rootly/reviews) | 4.7/5 (97 reviews) | Mid-Market | Competitive pricing for on-call alerting and shift scheduling | Ease of Use (19 all-time mentions) |
| [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5 (231 reviews) | Mid-Market | Fair pricing and good ROI compared to PagerDuty | Customer Support (41 all-time mentions) |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | Reliability and established incident management workflows |
| [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) | 4.5/5 (143 reviews) | Mid-Market | — | Automation and workflow flexibility |

### Which Incident Management features should I prioritize when comparing Rootly and incident.io?

Buyers should prioritize integrations, automation, ease of use, customer support, and standardization when comparing Rootly and incident.io.

- **Integrations:** Rootly: 11 all-time mentions; incident.io: 131 all-time mentions for Slack, 19 for Jira, 8 for Notion.
- **Automation:** Rootly: 11 all-time mentions; incident.io: 10 all-time mentions for efficiency and automation features.
- **Ease of Use:** Rootly: 19 all-time mentions, score 9.1; incident.io: score 9.4.
- **Customer Support:** Rootly: 14 all-time mentions, score 9.7; incident.io: 41 all-time mentions, score 9.8.
- **Standardization:** Both products are frequently cited for standardizing incident management processes, with incident.io showing higher all-time support mentions.

### What are the pros and cons of Rootly vs incident.io?

Rootly's headline strength is ease of use, while incident.io's is customer support.

- **Rootly strengths:** Ease of Use (19 all-time mentions), Customer Support (14), Slack Integration (14), Automation (11), Integrations (11), Flexibility (6), Intuitive (6), Efficiency (5), Customizability (4).
- **Rootly trade-offs:** Feature Issues (5), Integration Issues (4), Missing Features (4), Complexity (3).
- **incident.io strengths:** Customer Support (41 all-time mentions), Features (20), Efficiency (10), Implementation Ease (6).
- **incident.io trade-offs:** Reviewers note a learning curve due to configurability and desire for more mature analytics and reporting features.

### Is Rootly or incident.io better for small businesses?

incident.io is the better fit for small businesses, with reviewers highlighting its ease of onboarding and intuitive interface for smaller teams.

- **Rootly:** Largest segment is Mid-Market; reviewers from startups and small teams praise its flexibility and support, but note initial setup can be complex for teams without dedicated DevOps resources.
- **incident.io:** Largest segment is Mid-Market; recent reviews from small companies highlight simple onboarding, intuitive Slack integration, and suitability for small-medium teams.

### Which Incident Management platform has better integrations?

incident.io is favored by reviewers for integrations, especially with Slack and Jira, and has higher all-time mention counts for these integrations.

- **Rootly:** Slack (63 all-time mentions), Jira (16), PagerDuty (12).
- **incident.io:** Slack (131 all-time mentions), Jira (19), Notion (8).

### How do Rootly and incident.io compare on customer support?

incident.io and Rootly are at near-parity on Quality of Support, with incident.io scoring 9.8 and Rootly 9.7.

- **Rootly:** Reviewers consistently highlight responsive, helpful support and strong onboarding experiences, with 14 all-time mentions for customer support.
- **incident.io:** Reviewers cite "outstanding" and "top-notch" support, rapid response to feature requests, and proactive engagement, with 41 all-time mentions for customer support.

### Which is easier to implement, Rootly or incident.io?

incident.io has a slight edge in Ease of Setup, scoring 9.1 versus Rootly's 8.8, but both are praised for straightforward onboarding.

- **Rootly:** Reviewers describe setup as "very easy" and "straightforward," with some noting a learning curve for advanced workflow customization.
- **incident.io:** Reviewers highlight "simple onboarding," "easy migration from Opsgenie," and "intuitive setup," with several noting the onboarding checklist and support team assistance.

### Which product has better Standardization?

incident.io is more frequently cited for standardization in incident management processes.

- **Rootly:** Standardization is cited as a benefit in recent reviews, with reviewers noting improved process consistency and automation, but with fewer all-time mentions than incident.io.
- **incident.io:** Standardization is the most frequently mentioned feature, with reviewers consistently highlighting its role in enforcing structured, repeatable incident workflows and postmortem processes.

Alternatives

**Rootly Alternatives**

 ![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant")

[
FireHydrant
](/products/firehydrant-firehydrant/reviews)

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![Better Stack](https://images.g2crowd.com/uploads/product/hd_favicon/7f9686ffb53943dec7d85971f2a1c373/better-stack.svg "Better Stack")

[
Better Stack
](/products/better-stack/reviews)

 ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")

[
xMatters
](/products/xmatters/reviews)

**incident.io Alternatives**

 ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")

[
PagerDuty
](/products/pagerduty/reviews)

 ![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant")

[
FireHydrant
](/products/firehydrant-firehydrant/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")

[
Opsgenie
](/products/opsgenie/reviews)