# Rootly vs incident.io Comparison

| | Rootly | incident.io | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 68 | 179 | 
| **Largest Market Segment** | Mid-Market (61.5% of reviews) | Mid-Market (69.0% of reviews) | 
| **Entry Level Price** | $20.00 1 user/mo | Free 5 Users | 

---
## Top Pros & Cons

### Rootly

Pros:
- Ease of Use (10 reviews)
- Automation (7 reviews)

Cons:
- Integration Issues (3 reviews)
- Missing Features (3 reviews)

### incident.io

Pros:
- Ease of Use (29 reviews)
- Customer Support (27 reviews)

Cons:
- Missing Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Rootly | incident.io | 
|---|---|---|
  | **Meets Requirements** | 9.2 (55 reviews) | 9.2 (138 reviews) | 
  | **Ease of Use** | 9.3 (55 reviews) | 9.5 (142 reviews) | 
  | **Ease of Setup** | 9.0 (50 reviews) | 9.2 (90 reviews) | 
  | **Ease of Admin** | 9.0 (45 reviews) | 9.3 (74 reviews) | 
  | **Quality of Support** | 9.8 (56 reviews) | 9.8 (129 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (45 reviews) | 9.7 (73 reviews) | 
  | **Product Direction (% positive)** | 9.8 (48 reviews) | 10.0 (131 reviews) | 

---
## Pricing

### Rootly

#### Entry-Level Pricing

Plan: Essentials

Price: $20.00 1 user/mo

Description: For fast-growing companies that need a simple, purpose-built, opinionated incident response process.

Key Features:
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials

[Browse all 3 editions](https://www.g2.com/products/rootly/pricing)

#### Free Trial

Yes

### incident.io

#### Entry-Level Pricing

Plan: Basic

Price: Free 5 Users

Description: For individuals and early stage teams

Key Features:
- On-call and alerting
- Slack native incident reponse
- Beautiful status page

[Browse all 4 editions](https://www.g2.com/products/incident-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Rootly** | 9.3/10 | 37 |
| **incident.io** | 9.0/10 | 106 |

#### Monitoring

| Feature | Rootly | incident.io | 
|---|---|---|
| **Constant Monitoring** | 9.4 (21 reviews) | 8.8 (91 reviews) | 
| **Timely Alerts** | 9.7 (24 reviews) | 9.4 (97 reviews) | 
| **TIcket Accuracy** | 9.3 (22 reviews) | 9.2 (94 reviews) | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Rootly | incident.io | 
|---|---|---|
| **Ticket Assignment** | 9.4 (24 reviews) | 8.9 (97 reviews) | 
| **Standardization** | 9.6 (29 reviews) | 9.4 (98 reviews) | 
| **Lifecycle Visualization** | 9.5 (23 reviews) | 9.3 (100 reviews) | 

#### Generative AI

| Feature | Rootly | incident.io | 
|---|---|---|
| **AI Text Generation** | 8.0 (10 reviews) | 8.2 (55 reviews) | 
| **AI Text Summarization** | 8.5 (10 reviews) | 8.4 (55 reviews) | 

#### Agentic AI - Incident Management

| Feature | Rootly | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.4 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.7 (5 reviews) | Not enough data | 
| **Decision Making** | 9.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Rootly** | N/A | N/A |
| **incident.io** | N/A | N/A |

#### Generative AI

| Feature | Rootly | incident.io | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Rootly | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)


**Unique to incident.io (1):** [IT Alerting Software](https://www.g2.com/categories/it-alerting)


---
## Reviewer Demographics

### By Company Size

| Segment | Rootly | incident.io | 
|---|---|---|
| **Small-Business** | 13.8% | 10.3% | 
| **Mid-Market** | 61.5% | 69.0% | 
| **Enterprise** | 24.6% | 20.7% | 

### By Industry

#### Rootly

- **Computer Software:** 35.9%
- **Information Technology and Services:** 17.2%
- **Financial Services:** 14.1%
- **Gambling & Casinos:** 4.7%
- **Wholesale:** 3.1%
- **Retail:** 3.1%
- **Automotive:** 3.1%
- **Computer & Network Security:** 3.1%
- **Apparel & Fashion:** 1.6%
- **Consumer Services:** 1.6%
- **Other:** 12.5%

#### incident.io

- **Computer Software:** 24.7%
- **Financial Services:** 24.7%
- **Information Technology and Services:** 18.4%
- **Marketing and Advertising:** 8.0%
- **Retail:** 2.9%
- **Leisure, Travel & Tourism:** 2.9%
- **Computer & Network Security:** 1.7%
- **Internet:** 1.7%
- **Apparel & Fashion:** 1.1%
- **Computer Games:** 1.1%
- **Other:** 12.6%

---
## Alternatives

### Alternatives to Rootly

- [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (142 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (925 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (747 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1327 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (774 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4285 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1777 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews)

### Alternatives to incident.io

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (925 reviews)
- [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (142 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.3/5 stars (52 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (747 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (699 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1777 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1327 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)

---
## Top Discussions

### Rootly

No discussions available for this product.

### incident.io

- Title: [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) — 1 comment
  > **Top comment:** "I appreciate how incident.io brings structure and consistency to incident response by centralising everything from alerting to post‑incident analysis in one..."
- Title: [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) — 1 comment
  > **Top comment:** "incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/rootly-vs-incident-io)