Compare Respondent and User Interviews 
- Users report that "User Interviews" excels in "Quality of Support" with a score of 9.2, while "Respondent" falls slightly behind at 8.9. Reviewers mention that the support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers say that "Respondent" offers superior "Survey Response Methods," particularly with a higher score of 9.1 for "Survey" compared to 7.7 for "User Interviews." Users appreciate the variety of response options available, which enhances participant engagement.
- G2 users highlight that "User Interviews" has a more user-friendly "Ease of Setup" with a score of 8.6, while "Respondent" scores 9.1. Users mention that the setup process for "Respondent" is straightforward, but "User Interviews" provides a more guided experience.
- Users on G2 report that "Respondent" shines in "Insights" with a score of 8.3 for "Analytics," compared to 6.9 for "User Interviews." Reviewers mention that the analytics tools in "Respondent" are more robust, allowing for deeper data analysis.
- Reviewers mention that "User Interviews" has a strong "Media Library" feature with a score of 8.8, which allows users to easily manage and access multimedia content. In contrast, "Respondent" does not have a comparable feature, which some users find limiting.
- Users say that "Respondent" offers better "Survey Customization" options, particularly in "Branching/Skip Logic" with a score of 8.5, while "User Interviews" scores 8.1. Reviewers appreciate the flexibility in designing surveys that cater to specific participant responses.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
I enjoy signing up for focus groups that offer new technologies. Being part of a professional service business, it's my job to ensure that we are using technologies that help us meet our bottom line efficiently and effectively.
This is the worst experience I've ever had with a software product. I would accept some limitations and bugs, if it was an early stage startup, but we're talking about an 8-year old company that charges researchers easily several thousands of dollars in...
I like the variety of interviews available. I like that the interviewers are always courteous and engaging. I like the customer service I have received.
No phone support is offered. Chat support cannot handle anything, and recommends you to email the "Projects" team. Projects team just keeps responding with the same canned/automated responses even after you tell them that their response wasn't relevant or...
I enjoy signing up for focus groups that offer new technologies. Being part of a professional service business, it's my job to ensure that we are using technologies that help us meet our bottom line efficiently and effectively.
I like the variety of interviews available. I like that the interviewers are always courteous and engaging. I like the customer service I have received.
This is the worst experience I've ever had with a software product. I would accept some limitations and bugs, if it was an early stage startup, but we're talking about an 8-year old company that charges researchers easily several thousands of dollars in...
No phone support is offered. Chat support cannot handle anything, and recommends you to email the "Projects" team. Projects team just keeps responding with the same canned/automated responses even after you tell them that their response wasn't relevant or...
