- Home
- ...
- Service Desk Software
- Proactivanet
- ServiceNow IT Service Management
- Proactivanet-vs-ServiceNow IT Service Management
Compare Proactivanet and ServiceNow IT Service Management 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Proactivanet
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ProactivanetServiceNow IT Service Management
Star Rating
(872)4.3 out of 5
Market Segments
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Proactivanet excels in its Quality of Support with a score of 9.5, while ServiceNow IT Service Management falls behind at 8.5. Reviewers mention that Proactivanet's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Proactivanet's Ease of Use is rated at 9.3, significantly higher than ServiceNow's 8.4. Users say that Proactivanet's intuitive interface allows for a smoother onboarding process, which is particularly beneficial for teams with less technical expertise.
- G2 users highlight Proactivanet's superior Incident Management features, particularly in Automate Ticket Routing and Ticket Notifications, both rated at 9.4 and 9.5 respectively. In contrast, ServiceNow's corresponding features are rated at 9.0 and 9.1, indicating that Proactivanet offers more efficient automation capabilities.
- Users on G2 report that Proactivanet's Asset Management capabilities, especially in Hardware Asset Inventory and Asset Discovery, score 9.3 and 9.2, respectively. ServiceNow's asset management features do not match this level of satisfaction, with users noting that Proactivanet provides a more comprehensive view of asset status.
- Reviewers mention that Proactivanet's Product Direction is rated a perfect 10.0, indicating strong confidence in its future development. In contrast, ServiceNow's score of 8.7 suggests some uncertainty among users regarding its roadmap and feature enhancements.
- Users say that Proactivanet's Change Management feature is rated at 9.2, which is higher than ServiceNow's offerings. Reviewers report that Proactivanet provides a more streamlined process for managing changes, reducing the risk of disruptions during updates.
Featured Products
Sponsored
Serviceaide ChangeGear
(98)
Service Desk
Visit Website
Sponsored
AssetSonar
(45)
Service Desk
Visit Website
Pricing
Entry-Level Pricing
Proactivanet
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Proactivanet
No trial information availableServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
9.4
61
8.9
687
Ease of Use
9.3
62
8.4
688
Ease of Setup
8.9
60
8.4
269
Ease of Admin
9.1
56
8.7
248
Quality of Support
9.5
60
8.5
617
Has the product been a good partner in doing business?
9.6
55
8.8
245
Product Direction (% positive)
10.0
61
8.7
666
Features by Category
Administration
Not enough data
9.2
165
|
Verified
Not enough data
8.9
155
|
Verified
Not enough data
8.8
168
|
Verified
Service Desk
Not enough data
9.1
174
|
Verified
Not enough data
9.3
175
|
Verified
Not enough data
9.1
167
|
Verified
Management
Not enough data
8.9
158
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.0
144
|
Verified
Not enough data
8.8
134
Functionality
Not enough data
9.4
162
|
Verified
Not enough data
8.9
152
Not enough data
9.0
152
|
Verified
Not enough data
9.0
151
|
Verified
Monitoring
Not enough data
9.0
181
|
Verified
Not enough data
9.1
190
|
Verified
Not enough data
9.1
194
|
Verified
Management Tools
Not enough data
9.2
195
|
Verified
Not enough data
9.0
188
Not enough data
8.7
179
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.6
82
Asset Inventory
9.3
43
Not enough data
9.0
43
Not enough data
9.0
32
Not enough data
8.7
30
Not enough data
9.2
42
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
9.1
41
Not enough data
9.0
36
Not enough data
9.1
30
Not enough data
9.1
33
Not enough data
Incident Management
9.4
46
9.0
271
9.4
46
9.0
270
9.5
47
9.1
277
9.0
44
8.7
265
9.0
41
8.7
258
Reporting
8.7
45
8.7
269
9.3
46
8.7
247
8.8
43
8.6
143
Access & Usability
8.2
39
8.0
205
9.2
44
8.7
258
9.4
45
8.5
226
9.0
37
8.8
136
Categories
Categories
Shared Categories
Proactivanet and ServiceNow IT Service Management are categorized as Service Desk
Unique Categories
Proactivanet is categorized as IT Asset Management
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Configuration Management
Reviews
Reviewers' Company Size
Proactivanet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.4%
Higher Education
7.8%
Financial Services
7.8%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Other
48.4%
Information Technology and Services
32.7%
Computer Software
8.3%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
Proactivanet
Most Helpful Favorable Review
Ela R.
Verified User in Hospital & Health Care
Is a simple tool that support in the automation process
Most Helpful Critical Review
Patricio R.
Verified User in Information Technology and Services
That it is a very complex tool. The configuration not only depends on the item where it is being configured, but it also depends on another item that must be configured in advance.
ServiceNow IT Service Management
Most Helpful Favorable Review
Ahmad O.
Verified User in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Most Helpful Critical Review
Jared H.
Verified User in Government Administration
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
Ela R.
Verified User in Hospital & Health Care
Is a simple tool that support in the automation process
Ahmad O.
Verified User in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Patricio R.
Verified User in Information Technology and Services
That it is a very complex tool. The configuration not only depends on the item where it is being configured, but it also depends on another item that must be configured in advance.
Jared H.
Verified User in Government Administration
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
Alternatives
Discussions
Proactivanet has no discussions with answers
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
